Concerto is a fully integrated platform that combines a range of powerful tools to eliminate the need for multiple systems or complicated workarounds. Its modular design lets you start with the features you need now and easily expand as your organisation grows. Whether you are tracking maintenance requests or managing capital projects, everything is connected within one system, providing a clear and comprehensive overview at every level.

What makes Concerto stand out is its smart asset tracking, which uses barcodes and scheduled servicing to monitor and verify assets. It offers strong project and budget control tools to plan and deliver projects efficiently, including cost tracking, resource planning, and live reporting. The platform also includes user-friendly room and desk booking features to optimise space usage. Maintenance is streamlined through a helpdesk that logs and tracks issues, sending automatic alerts to keep everyone informed. Concerto supports compliance by managing inspections, certifications, and regulatory tasks all in one place. Finally, it provides clear insights through dashboards and tailored reports that help guide decisions and improve performance.

Trusted by a wide range of public and private sector clients, from local councils and NHS trusts to major retailers, banks, and universities, Concerto is mobile-friendly, highly configurable, and supported by Bellrock's extensive expertise in property and compliance management.

Concerto offers powerful interactive floorplans that support importing layouts from AutoCAD (DWG/DXF) or PDFs. These floorplans feature clickable zones for desks, rooms, and departments, allowing you to overlay important data such as usage, booking status, or compliance information. You can map assets, emergency exits, sensors, and maintenance zones, providing a rich visual context for managing your space.

The system uses a structured space hierarchy organised by Region, Site, Building, Floor, Room, and Desk. Spaces can be tagged by use, such as office, lab, meeting room, or breakout area and allocated to specific departments or user groups. This organisation supports chargeback processes, auditing, and future space planning.

Concerto integrates desk and room booking functionality, allowing users to reserve hot desks or meeting rooms with the option for recurring bookings by team or function. QR-code check-ins and usage tracking help prevent double-booking and reduce space hoarding, improving overall efficiency.

Occupancy and utilisation analytics pull data from IoT sensors, access control systems, or Wi-Fi enabled devices. This insight enables identification of underused, peak, or vacant areas, helping forecast capacity needs for hybrid working models or future growth. It supports estate consolidation and right-sizing decisions with accurate, data-driven evidence.

Financial impact is another key feature: Concerto calculates cost per square metre by team, floor, or function and highlights vacant space as a potential financial loss or opportunity. Integration with finance systems enables comprehensive reporting and budgeting, facilitating discussions around space value and return on investment.

Finally, Concerto helps maintain compliance and safety by mapping health and safety elements such as fire routes, extinguishers, and signage. It monitors cleaning schedules, inspections, and occupancy limits, flagging overdue checks or non-compliant rooms to ensure legal and regulatory alignment across your entire estate.

Concerto combines powerful tools with a clean, intuitive interface so teams can focus on their work rather than wrestling with software. The platform offers easy navigation with large icons, clear menus, and logical grouping of tasks by job, site, or asset. Its responsive design works seamlessly across desktop, tablet, and mobile devices, adapting to how users prefer to work.

The experience is tailored to each user role. Helpdesk staff can log and assign jobs with just a few clicks, engineers can update tasks on-site by attaching photos or notes, contractors access a simple self-service portal with no software installation required, and executives can view high-level KPIs without being overwhelmed by task lists. Mobile-friendly features let users log issues, scan QR codes on assets, complete checklists, and review job histories while on the move, if you can use a smartphone, you can use Concerto.

Visual tracking tools include dashboards with colour-coded job statuses, drag-and-drop scheduling, and interactive maps and floorplans, making it easy to see progress at a glance. The helpdesk benefits from quick job logging, bulk uploads, smart search, and live contractor updates, all designed to require little or no training for everyday use. Contractor access is straightforward, allowing secure job viewing, document uploads, and quick marking of work as complete, including RAMS, certificates, and photos.

Built-in help features such as hover tips, icons, and step-by-step wizards guide users through tasks, supported by a searchable help centre and role-specific guides. Onboarding is rapid, with options for onsite or remote training, user-friendly guides and videos, and a “train the trainer” approach ideal for larger teams.

Accessibility is a key focus, with high-contrast modes, scalable text, keyboard navigation, and the ability to customise terminology (like using “Location” instead of “Site”) to fit organisational language. Concerto evolves continuously based on real user feedback; friction points are logged and resolved, ensuring usability improves with every release.