Premises assurance model

Premises Assurance (PAM) software that keeps you in control

Concerto's Premises Assurance module helps you manage your NHS Premises Assurance Model (PAM) submission with complete confidence. Capture evidence, score performance, and submit your annual PAM return, all within one integrated compliance platform.

Built in collaboration with Manchester Foundation Trust, the module is designed around real operational challenges faced by estates and facilities teams. Whether you manage one hospital site or a large Trust portfolio, Concerto simplifies the complex world of compliance, reporting, and risk management.

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Key benefits of Concerto's NHS PAM software

The ability to adapt the system to the diverse requirements of the Trust has been the major benefit.

David Bailey
Group Property Systems Manager
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The NHS Premises Assurance Model (PAM)

NHS PAM is designed to provide assurance that estates and facilities are managed safely and effectively. It also helps ensure risks, evidence and actions are visible to the right people at the right time. Concerto digitises the end-to-end PAM process so you can manage your return year-round, not just at submission time.

With centralised evidence storage, including version control, RAG-style dashboards and clear accountability across teams and sites, you can monitor assurance levels as they change. When you are ready, export your return in the required format with a complete, traceable evidence trail.

How Concerto ensures PAM compliance with evidence and audit trails

Concerto unites compliance management, risk tracking and strategic asset management within one intuitive digital platform.

Estates teams can upload and manage evidence centrally, assign responsibilities with automated reminders, and monitor audit actions across multiple sites while generating board-ready compliance reports in just a few clicks.

This integrated compliance platform gives organisations the visibility and confidence they need to maintain safety, efficiency and full regulatory assurance.

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Reduce admin and improve efficiency for your PAM return

Manual PAM processes are costly and error-prone. Concerto eliminates duplication, paperwork, and version chaos by centralising all your PAM activities, including evidence, scoring, actions, approvals and reporting.

With Concerto's automation features, your team can focus on improvement rather than administration

  • Deadline tracking

  • Escalation alerts

  • Submission-readiness status

The result: an average of £20,000 saved annually in time-based and compliance costs, faster reporting, and improved governance across every property portfolio.

Premises assurance and compliance management, made simple

Everything you need to manage your NHS Premises Assurance Model (PAM) return in one place. Capture evidence, track risks and actions, and produce a submission-ready return with clear governance and a full audit trail across your Trust.

Evidence library with version control

Store and manage supporting documents centrally, with clear ownership and traceability.

RAG dashboards and readiness views

See what's on track, what's missing and where risk is rising across teams and sites.

Action planning and accountability

Assign actions, track progress and keep follow-ups tied to the right questions and evidence.

Multi-site reporting and benchmarking

Compare performance across the estate and roll up results for Trust-wide governance reporting.

Submission calendar and sign off workflow

Track deadlines, manage drafts, and control approvals with clear submission status.

Clear audit trails

Keep an evidence-backed record of updates and decisions, ready for review whenever needed.

Dashboards for compliance monitoring

Use live dashboards to monitor compliance status, highlight gaps and risks, and track progress across sites and teams in real time.

Public sector premises assurance

Manage premises assurance across public sector estates with consistent workflows, clear accountability and submission-ready reporting that supports strong governance.

Start the conversation

Get started today. Schedule a 20 minute discovery call and follow it with a personalised demo designed for your team.

Module features

Compliance management

Audit trails of responses & changes - Document upload & version control - Gap analysis & action planning - Multi-site and Trust-wide reporting - NHS PAM framework alignment - Submission-ready exports - Traffic light rating system

Risk management

Audit trails of changes - Automated reminders & review prompts - Board-ready risk reporting - Filterable views by risk level - Linked action tracking - Live risk dashboards - RAG rating filters - Risk comparison over time - Risk visibility across domains, sites & Trust-wide rollups

Streamline premises assurance

Automated reminders & escalation alerts - Built-in submission calendar & deadline tracking - Draft vs final submission control - Evidence completeness checks - Formatted submission reports - Real-time submission readiness status - Submission history & archiving - Submission sign-off workflow

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Frequently asked questions

How do I get started with Concerto's PAM module?

Get started quickly with Concerto PAMS by uploading your Trust’s previous Premises Assurance Model submission directly into the system.

How do I get started with Concerto's PAM module?

Starting with Concerto's Premises Assurance Model (PAM) is straightforward. Concerto provides an intuitive upload format that enables NHS Trusts to directly import their previous year's PAM submissions. By uploading your existing data, your Trust can efficiently establish its current position within Concerto's dedicated PAM module.

This streamlined process allows you to immediately gain visibility into your compliance status, identify any gaps or areas for improvement and efficiently manage your ongoing premises assurance responsibilities.

Bellrock's compliance specialists can further support your Trust in interpreting PAM results, developing improvement plans and ensuring continued compliance with NHS premises assurance standards.

Find out more about Bellrock's consultancy services.

We are struggling to collate our PAM data, where do we start?

Concerto PAM clearly guides evidence requirements, and Bellrock offers specialist compliance consultancy services to help your Trust become PAM-ready.

We are struggling to collate our PAM data, where do we start?

If you're struggling to collate your Premises Assurance Model (PAM) data, Concerto's dedicated PAM module provides clear, structured guidance on exactly what information qualifies as suitable evidence, simplifying the data-gathering process.

Additionally, Bellrock offers specialist compliance consultancy services specifically tailored to PAM. Our experienced compliance consultants provide practical, hands-on assistance, helping your Trust collect, validate and organise evidence efficiently, ensuring you're fully prepared for PAM submissions and ongoing premises assurance management.

Read more about Bellrock's Consultancy services.

What frameworks is Concerto on?

Our software solutions are available on Crown Commercial Services G-Cloud 14 and NHS SBS Hard FM 2 frameworks.

What frameworks is Concerto on?

Concerto
, Mobiess, and WiggleDesk software solutions are available through key public-sector procurement frameworks to ensure easy and compliant purchasing. These include the Crown Commercial Services G-Cloud 14 and NHS SBS Hard FM 2 frameworks. Specifically, under NHS SBS Hard FM 2, they are listed in Lot 1.2 for Computer-Aided Facilities Management (CAFM) and Lot 1.3 for Integrated Workplace Management Systems (IWMS). Being on these frameworks simplifies procurement processes and guarantees compliance with public-sector regulations, making it straightforward for organisations to access our industry-leading solutions.

How can I ensure compliance with regulatory requirements in facilities management?

Concerto’s compliance management software tracks every requirement, provides automated reminders, and ensures your evidence and actions are always up to date.

What are the benefits of using a unified platform for premises assurance?

A single platform eliminates data silos, improves transparency, and reduces the cost of compliance — ideal for multi-site organisations such as NHS Trusts.

How does Concerto support the NHS Premises Assurance Model (PAM)?

Concerto’s module is purpose-built for PAM, aligned with NHS standards, and ensures accurate, traceable submissions backed by complete evidence trails.

Can the system be used outside the NHS?

Yes. Concerto’s flexibility makes it perfect for any organisation managing large estates, from local councils to universities and private-sector property portfolios.

Start the conversation

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