CAFM System Manage daily tasks for seamless building operations

To effectively build a Planned Preventative Maintenance (PPM) schedule for your estate, it's critical to first understand your assets through a structured and accurate asset register. When your assets are classified consistently, using a recognised taxonomy, it becomes straightforward to cross-reference them with industry standards such as BESA SFG20. This approach ensures you implement minimum and best-practice frequencies for servicing and maintaining each asset type.

We advise starting your PPM schedule by prioritising statutory maintenance requirements, such as fire safety systems, gas compliance, water hygiene (Legionella management), electrical systems and lifting equipment. This statutory-first approach ensures regulatory compliance and minimises risk across your estate.

These PPM regimes can be easily created and managed within Concerto, automatically distributing maintenance activities to the relevant parties, while capturing critical evidence, recording associated costs, and logging remedial actions.

Should you require additional support, Bellrock offers professional advice and expertise in both capturing a new asset register or reviewing and verifying your existing data. Our specialists can also advise on which PPM regimes you should prioritise, helping you ensure compliance, efficiency and asset longevity.

Concerto is a fully integrated platform that combines a range of powerful tools to eliminate the need for multiple systems or complicated workarounds. Its modular design lets you start with the features you need now and easily expand as your organisation grows. Whether you are tracking maintenance requests or managing capital projects, everything is connected within one system, providing a clear and comprehensive overview at every level.

What makes Concerto stand out is its smart asset tracking, which uses barcodes and scheduled servicing to monitor and verify assets. It offers strong project and budget control tools to plan and deliver projects efficiently, including cost tracking, resource planning, and live reporting. The platform also includes user-friendly room and desk booking features to optimise space usage. Maintenance is streamlined through a helpdesk that logs and tracks issues, sending automatic alerts to keep everyone informed. Concerto supports compliance by managing inspections, certifications, and regulatory tasks all in one place. Finally, it provides clear insights through dashboards and tailored reports that help guide decisions and improve performance.

Trusted by a wide range of public and private sector clients, from local councils and NHS trusts to major retailers, banks, and universities, Concerto is mobile-friendly, highly configurable, and supported by Bellrock's extensive expertise in property and compliance management.

Concerto's CAFM software brings all core facilities management functions into a single, powerful platform, helping teams streamline operations, improve visibility, and stay compliant. One of its core strengths is asset management. You can track the condition, history, location, and cost of assets across your estate, schedule maintenance, and set warranty alerts. Barcode scanning allows for quick asset verification, helping field teams work more efficiently.

Maintenance management is equally robust. Concerto enables you to automate planned preventative maintenance (PPM), log reactive jobs via a central helpdesk or mobile device, and assign tasks based on location, contractor availability, or skillset. Engineers can update and close tasks on-site, ensuring real-time visibility and accurate record-keeping.

Compliance is easier to manage within Concerto. You can schedule inspections, manage all associated documentation, receive alerts for expiring certificates or overdue checks, and maintain clear audit trails and dashboards to demonstrate compliance readiness.

Project management features allow you to plan and monitor budgets, timelines, risks, and dependencies. Projects can be linked to specific assets and buildings, and you can track spend and progress from start to finish in a central location.

Concerto also supports space and occupancy optimisation. You can use CAD-based floor plans to visualise layouts, book desks and meeting rooms, monitor actual usage, and plan for future changes more effectively.

Supplier and contractor management is built in. Concerto lets you onboard and track approved contractors, monitor SLAs and accreditations, and keep safety documentation up to date. Contractor portals make it easy to receive job updates and document uploads, while all files are stored in a central, searchable location.

Document management is a core feature. You can store, tag, and control access to O&M manuals, certificates, reports, and other files. Review dates, version control, and audit readiness features ensure everything is up to standard.

For service requests, Concerto provides a centralised helpdesk where users can log FM queries. Tasks can be prioritised, routed, and tracked, with status updates keeping requesters informed along the way.

Field teams benefit from mobile access. Engineers can view job details, upload updates, capture signatures and photos, and continue working even when offline, syncing data automatically once reconnected.

Concerto supports better decision-making through powerful reporting tools. Users can build custom dashboards based on their roles, track key performance indicators such as compliance status, costs, and downtime, and use heatmaps and charts to identify trends and opportunities for improvement.

Integration capabilities are another key feature. Concerto connects seamlessly with finance systems like Oracle and SAP, HR platforms, access control systems, IoT devices, and building management systems (BMS). It also supports Single Sign-On (SSO) for secure and simplified user access.

Finally, the system is fully customisable. You can set user roles and permissions, tailor dashboards by department, and adjust the language and terminology used across the platform to align with your organisation's internal structure.