Service charges are fees collected from tenants or leaseholders to cover costs associated with managing, maintaining and operating shared areas and services within a property or estate. These typically include expenses for cleaning, repairs, security, landscaping, lighting, utilities and building insurance.

Effective service charge management involves accurately calculating, apportioning, invoicing and reconciling these costs, tasks that apply equally whether you're managing them from a landlord or tenant perspective. Concerto simplifies this entire process, providing clear expenditure tracking, transparent reporting, automated invoicing and comprehensive financial reconciliation tools.

Bellrock also offers specialist service charge consultancy, including budgeting, accurate cost allocation, recovery strategies and dispute resolution support, ensuring fair, compliant and efficient management for both landlords and tenants.

Yes. Concerto is designed to give estate and property teams a single, connected view of their entire portfolio, bringing together data, documents, and insights to optimise performance, reduce risk, and identify opportunities. At the core is a comprehensive property and estate register that records key details for every site, from ownership and usage to geographic location, classification, and links to assets, leases, and supporting documents. Lease management tools store agreements, track renewal dates, and trigger automated alerts for rent reviews, break clauses, and expiries, while also monitoring landlord and tenant obligations, rent schedules, and integration with finance systems.

Concerto links buildings to condition surveys and asset registers, enabling teams to track condition ratings, plan lifecycle investments, and connect assets to maintenance schedules and compliance data. Compliance management covers fire safety, asbestos, legionella, and other statutory inspections, maintaining full audit trails and documentation for each site while providing portfolio-level risk monitoring. Refurbishment and capital works can be planned and delivered within the system, with progress, budgets, and timelines linked directly to leases, asset condition, or compliance issues.

For workplace optimisation, Concerto supports space planning with room and desk booking, occupancy heatmaps, and visualised floor plans, helping organisations assess space usage, plan relocations, or reconfigure layouts. Financial forecasting features integrate with ERP platforms like SAP, Oracle, and Unit4 to track capital spend, asset depreciation, rent roll, and ROI on improvements. Sustainability and ESG reporting is built-in, with tools to track energy use, waste, and emissions, benchmark building efficiency, and feed into certification or investor reports to support net-zero and ESG goals.

Customisable dashboards and reports provide real-time visibility by site, region, or asset class, tracking KPIs, lease events, project milestones, and risk factors. Data can be exported to PDF, Excel, or CSV, and alerts can be set for critical deadlines or performance issues, ensuring estate managers have the insight they need to make informed, strategic decisions across their portfolio.

Yes, Concerto's project and contractor management tools are designed specifically for real-world estate and facilities work, offering end-to-end oversight and control. You can structure projects by defining sites, budgets, timelines, stakeholders, and funding upfront. Easy Gantt planning helps map tasks, assign owners, set deadlines, and monitor risks like slippage or critical path issues.

Concerto provides live financial tracking to view actual spend, committed costs, and forecasts, fully integrated with your cost centres and finance systems. Built-in workflows let you assign tasks, set dependencies, trigger risk checks, and automate reminders.

Contractor management is clear and comprehensive: allocate tasks, track delivery and performance, and monitor costs against SLAs all within a single platform. You can store and link key documents such as tenders, contracts, and manuals, with a full audit trail.

Active risk management tools help you log, track, and mitigate issues, while programme-level dashboards give you a consolidated view across multiple sites, departments, or initiatives like net zero upgrades. Smooth handovers are supported through inspections, warranties, and asset onboarding into maintenance plans.

Detailed reports on project status, risks, finances, and schedules are easily exported for executives or auditors. Whether managing one refurbishment or hundreds of sites, Concerto brings structure, accountability, and clarity to every stage of contractor and project management.