Connecting the dots across a diverse estate with Concerto

Gateshead Property Services

Gateshead Council manages a large and varied property portfolio. From schools and offices to land sales and long-term regeneration. With growing demands and a need for better visibility, the Council looked for a single system to bring everything together.

They chose Concerto.

Gateshead

One platform. Every asset. Real control.

The Property Services team, who also manage property data for external partners including Northumbria Police, use Concerto to streamline their estate strategy and daily operations.

The platform supports:

  • A single, central record for all operational and non-operational assets
  • Custom workflows for acquisitions, disposals, capital works and maintenance
  • Controlled access for stakeholders with tracked changes and shared documentation

“Concerto has helped us transform how we manage property—not just for today, but for the future too.”

From data to decisions

With Concerto, Gateshead Council doesn't just store information; they use it. Tailored reporting tools and dashboards provide clear, practical insight across:

  • Project progress and programme status
  • Asset performance and maintenance history
  • Tenancy and occupancy management

Additional integrations including GIS, CAD.net and Concerto Windows, extend functionality and remove the need for multiple systems. This cuts complexity, reduces cost and speeds up onboarding.

 

Smarter estates, stronger outcomes

Concerto gives Gateshead Council a flexible, scalable system that supports both day-to-day management and strategic planning. Whether it's tracking capital programmes or preparing for long-term regeneration, the right data is always to hand.

 

Looking for the same clarity?

Speak to our team about how Concerto can help you streamline property management and drive results that matter.

Request your personal demo

One platform. Every asset. Real control.

The Property Services team, who also manage property data for external partners including Northumbria Police, use Concerto to streamline their estate strategy and daily operations.

The platform supports:

  • A single, central record for all operational and non-operational assets

  • Custom workflows for acquisitions, disposals, capital works and maintenance

  • Controlled access for stakeholders with tracked changes and shared documentation

“Concerto has helped us transform how we manage property—not just for today, but for the future too.”

 

From data to decisions

With Concerto, Gateshead Council doesn't just store information; they use it. Tailored reporting tools and dashboards provide clear, practical insight across:

  • Project progress and programme status

  • Asset performance and maintenance history

  • Tenancy and occupancy management

Additional integrations including GIS, CAD.net and Concerto Windows, extend functionality and remove the need for multiple systems. This cuts complexity, reduces cost and speeds up onboarding.

Smarter estates, stronger outcomes

Concerto gives Gateshead Council a flexible, scalable system that supports both day-to-day management and strategic planning. Whether it's tracking capital programmes or preparing for long-term regeneration, the right data is always to hand.

Looking for the same clarity?
Speak to our team about how Concerto can help you streamline property management and drive results that matter.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

The ability to tap into examples of best practice throughout the sector. If we have a requirement, I know I can call Concerto.

Andrew Mathers-Ford
Systems Manager for the Directorate of Regeneration, Enterprise & Skills

The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.

Gemma Cain
Senior Asset Management Officer

We are pleased to see the innovation coming out of Concerto … keep up the great work!

Bruce Barclay
Head of Property and Facilities

We all came away feeling very confident that we’ll be well guided through this major project.

Mark Duggan
Head of Assets and Compliance

Without it I don't think we'd be able to do our jobs as effectively as we do.

Keith Bradford
PMO, Commercial and Design Lead

Without the dedication of Concerto we would not be able to function in these unprecedented times!

Mike Higginson
Framework Manager

Amazing product, incredible team.

Neil Rennison
Head of Facilities and Maintenance

We appreciate your professionalism and all of your assistance, we cannot thank you enough!

Tia Willis-Jones
Functional Developer

In terms of when we go to Concerto with something we think we need, their skills at working with us to provide solutions but not always ones that cost us money.

Kirtsy Fleming
Corporate Asset Management Team

It is a credit to Concerto that the technology and usability of the software is both comprehensive and user-friendly.

Bruce Barclay
Head of Property and Facilities

Concerto has been a game-changer.

Steve Swain
Asset Management Officer

The best property management/CAFM system on the market.

David Askew
Assets Information & Systems Team Leader

Let's start the conversation

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