Best in class IWMS software

Concerto supports facilities management by giving FM teams the tools they need to work efficiently, stay compliant, and make data-driven decisions across their estate. With Concerto, planned preventative maintenance (PPM) and reactive jobs can be scheduled and managed in one place. Issues are logged via a central helpdesk, tasks are assigned with ease, and field teams can update job statuses in real time using the mobile app, complete with notes, photos and timestamps.

Asset management is fully integrated, allowing teams to monitor asset locations, condition, service history, and warranty status. This visibility helps reduce equipment downtime and extend asset lifespan through smarter maintenance planning. Compliance is easier to manage too, with automated alerts and dashboards that highlight upcoming inspections or overdue tasks across key areas such as fire safety, legionella, and electrical compliance.

Concerto also supports space and desk management through visual floor plans and usage reports. Facilities teams can see how space is really being used, enable desk and room bookings, and support hybrid working models while reducing waste. For contractor and supplier oversight, Concerto maintains a live list of approved partners, tracks performance, and allows contractors to update jobs directly via a self-service portal.

FM budgets are easier to control with Concerto's financial tracking and reporting tools. You can monitor spend across maintenance, projects, and capital works, then use built-in reports to spot trends and identify cost-saving opportunities. Sustainability goals are supported through tools that track energy usage, waste outputs, carbon footprint, and KPIs needed for certifications such as ISO 14001.

Powerful reporting features like real-time dashboards, heatmaps, and custom reports make it easy to analyse performance across multiple sites, assets, or teams. Everything can be accessed from anywhere, even in offline mode, ensuring field teams can work effectively from remote locations. And because Concerto is built to scale, it can support estates of any size and integrate with existing systems such as BMS, finance software, HR platforms, and IoT devices.

Concerto takes a proactive, built-in approach to compliance and risk management. Unlike systems that treat compliance as an afterthought, Concerto integrates these tools directly into its core platform, allowing estates and facilities teams to stay ahead of regulations, reduce risk, and maintain complete oversight.

You can schedule recurring checks for everything from fire alarm testing and lift inspections to water hygiene and other critical tasks. These jobs can be linked to specific legislation, internal policies, or compliance frameworks, and then assigned to either in-house teams or external contractors. If any actions are missed or overdue, Concerto can automatically escalate them, ensuring that nothing falls through the cracks.

The platform includes built-in compliance libraries tailored to UK regulations, covering key areas such as fire safety, asbestos management, and legionella control. These libraries are sector-specific and can be adapted to align with your organisation's internal procedures. Each compliance task is supported by clear workflows and documentation requirements, so your team knows exactly what's needed at each stage.

Real-time dashboards give you a clear view of compliance across your entire estate. You can monitor performance by site, asset, or team, with traffic-light alerts highlighting missed deadlines, upcoming inspections, and areas of elevated risk. This visibility helps you take swift action and demonstrate compliance at any time.

Document management is fully integrated, allowing you to attach inspection reports and certificates directly to relevant tasks or assets. Access can be restricted to authorised users, and automated reminders help you stay on top of renewal dates. Every action is recorded, creating a complete audit trail that ensures you are always audit-ready.

Concerto also links compliance tasks directly to specific assets, rooms, or buildings. This is especially useful for large or complex estates such as those in healthcare or education, where different spaces may carry different requirements. The platform helps you maintain accurate records and meet your obligations with confidence.

Risk management is another core feature. You can create and maintain custom risk registers, assign scores to different types of risk, and track mitigation actions. Built-in tools support regular audits, assessments, and follow-ups, helping you stay on top of potential issues before they escalate.

If any non-compliance is identified, Concerto allows you to log the issue, assign corrective actions, and upload supporting evidence such as photos or documents. The full history of each incident is stored for future reference, ensuring transparency and accountability.

For teams working on-site, the mobile app makes it easy to complete inspections, capture notes and signatures, and upload images in real time. The offline mode ensures that work can continue uninterrupted in areas with limited connectivity, syncing automatically once the device is back online.

You can also build custom workflows to suit your organisation's specific needs. Whether you're managing permit-to-work processes, incident reporting, or staff training records, Concerto enables you to align these workflows with your internal rules and reporting structures.

When it's time to report to the board or auditors, Concerto makes it easy to generate detailed reports with all supporting evidence included. You can highlight key compliance KPIs such as pass rates, response times, and overall compliance percentages. Performance can be benchmarked across sites, regions, or suppliers, helping you continuously improve and demonstrate control over compliance and risk.

Concerto provides powerful and flexible reporting capabilities tailored to the needs of different users. It offers custom live dashboards designed for facilities managers, compliance teams, executives, finance staff, contractors, and technicians. These dashboards feature key performance indicators (KPIs), heatmaps, alerts, and drill-down views to give users clear, actionable insights.

Users can create both templated and fully custom reports that can be scheduled to send automatically via email daily, weekly, or monthly. Reports export easily to Excel, PDF, or CSV formats, making them perfect for executive packs or operational reviews.

Compliance and audit reporting is comprehensive, covering statutory planned preventive maintenance tracking, logs for fire, asbestos, legionella, and other risks. All reports are timestamped, traceable, and fully audit-ready, supporting regulatory needs seamlessly.

For monitoring service levels, Concerto tracks SLA success rates, missed targets, contractor benchmarking, first-time fix rates, and prioritised task completion, helping to improve contractor and internal team performance.

Financial and budget reporting includes detailed job costs for labour and materials, project spend compared to forecasts, and department-level allocations. The system supports integration with popular ERP platforms such as Unit4, SAP, Sage, and Oracle for consolidated financial oversight.

Space and occupancy analytics report on desk and room usage, occupancy versus capacity, and underutilised areas, key for organisations managing hybrid work environments or aiming to meet ESG targets.

Project and capital works reports cover progress tracking with Gantt exports, budget drawdowns, risk logs, issue management, and contractor deliverables, keeping projects on time and budget.

Energy and sustainability analytics track metered energy consumption, carbon emissions reporting (supporting SECR, ESOS, and GHG protocols), and waste/recycling metrics to assist organisations with net-zero goals and ESG reporting.

For power users and analysts, Concerto supports ad hoc and self-service reporting, allowing filters by asset, location, or status, the building of charts, pivot tables, and queries, with export options for raw data or summaries.

Concerto also integrates seamlessly with business intelligence tools such as Power BI, Tableau, Qlik, and custom SQL-based dashboards to enable advanced analytics beyond the platform.

All reporting is designed with security in mind, featuring role-based access control, a full audit trail with timestamps, encryption, GDPR compliance, and infrastructure aligned with ISO 27001 standards.

Selecting the right reporting and analytics software requires balancing functionality, scalability, and user experience. Here are key factors to consider:

1. Integration: Ensure the system connects seamlessly with your existing ERP, finance, and HR tools.

2. Ease of Use: Look for intuitive dashboards and drag-and-drop interfaces that don't require coding knowledge.

3. Automation: Choose software that automates routine reporting tasks and data refreshes.

4. Scalability: Opt for a platform that grows with your organisation's needs.

5. Support & Security: Verify the provider's data protection, compliance, and customer support capabilities.

Concerto's platform ticks every box, providing a future-proof, enterprise-grade solution built for efficiency, compliance, and strategic insight.