Key Features and Core Capabilities of CAFM Systems
Computer-Aided Facilities Management (CAFM) has become a vital tool for organisations looking to manage estates more efficiently. Modern CAFM software provides a digital hub for facilities processes, removing manual administration and improving visibility across assets, compliance, contractors, and space. Concerto's CAFM system brings these capabilities into one intuitive platform to help teams make data-led decisions and optimise operational performance.
What is CAFM?
CAFM refers to the technology that enables organisations to monitor, manage and improve the performance of their facilities. Through a centralised CAFM system, facilities and estate teams can bring together functions such as maintenance, asset management, compliance and reporting to create a single source of truth. For organisations managing complex portfolios, CAFM software provides the flexibility and insight needed to run efficient and compliant operations at scale.
Core Features of a CAFM System Like Concerto
Modern CAFM systems are designed to support a broad set of facilities management tasks. The following feature sets reflect the key areas typically included in a leading CAFM platform such as Concerto:
Asset Management:
Track and manage estate assets through their full lifecycle. Concerto's CAFM software supports preventive maintenance, asset condition monitoring, replacement planning and performance tracking to reduce downtime and extend asset life.
Maintenance Management:
From reactive requests to advanced preventive and predictive strategies, Concerto's CAFM system enables facilities teams to manage work orders, automate workflows and coordinate contractors to ensure issues are resolved efficiently.
Space & Occupancy Management:
Understand how physical space is being used across the estate. With visual dashboards and utilisation insights, Concerto's CAFM platform enables strategic space planning, renovation projects, and optimisation initiatives that support operational efficiency.
Compliance & Document Control:
Facilities compliance remains a priority for both public and private sector organisations. Concerto centralises documentation including inspections, certifications, and service records - within one CAFM system, supporting audits, safety reporting, and regulatory obligations.
Performance Reporting & KPIs:
Energy performance, maintenance costs, utilisation rates, and compliance metrics can all be monitored through dashboards and configurable KPIs. With CAFM software, teams gain visibility over operations and can demonstrate value through measurable outcomes.
Real-Time Analytics:
Concerto provides real-time analytics to support data-driven decision-making. By surfacing trends and operational insights, the CAFM system helps identify opportunities to reduce cost, improve service levels and plan future investment.
Mobile Access for Field Teams:
Mobile accessibility allows engineers and on-site teams to interact with the CAFM system directly, updating job status, uploading evidence and accessing asset information instantly.
Capital Project & Budget Management:
Estate and refurbishment projects can be managed from within the platform, providing financial visibility, milestone tracking and documentation control through a single CAFM system.
Why Organisations Choose Concerto as Their CAFM Solution
Concerto is designed for complex estates across both public and private sectors. By consolidating data and digitalising workflows, the Concerto CAFM system supports operational efficiency, compliance assurance, and improved reporting. The platform helps organisations reduce maintenance costs, extend asset life, and gain control over estate performance — making CAFM software a strategic enabler for long-term estate planning and operational improvement.
