How Concerto helps drive smarter property decisions across a growing coastal town

Blackpool Council

Blackpool isn't just a seaside destination. It's a place with a clear plan for growth. With major ambitions for regeneration, housing and infrastructure, the Council needed a system to help turn strategy into action.

They chose Concerto.

 

Blackpool

From plans to progress, all in one platform

Since 2007, Blackpool Council has used Concerto to manage its property estate more efficiently. What began as a way to centralise data is now a key part of how the Council delivers across departments.

Over 250 users rely on the platform to:

  • Manage property assets across the portfolio
  • Log site activity in real time using mobile devices
  • Streamline processes and standardise workflows
  • Reduce admin while increasing control and visibility

“Concerto gives us a single source of truth across our portfolio and it's so intuitive, the entire team is on board.”

Less time on admin, more time delivering value

Concerto has become part of daily working life. Engineers and surveyors record work on site, processes run smoothly and teams have the clarity they need to move quickly and confidently.

  • High adoption with minimal training
  • Clear audit trails and real-time updates
  • A model of best practice now shared with peers across the UK

This isn't just about saving time. It's about building capability. Concerto helps Blackpool Council work smarter, stay focused and deliver against long-term goals.

Supporting regeneration, every step of the way

From strategy to operations, Concerto gives Blackpool Council the tools to manage its estate, stay compliant and support its wider ambitions for the community.

Ready to do the same?

Talk to our team about how Concerto can support your council's goals.

Request your personal demo

From plans to progress, all in one platform

Since 2007, Blackpool Council has used Concerto to manage its property estate more efficiently. What began as a way to centralise data is now a key part of how the Council delivers across departments.

Over 250 users rely on the platform to:

  • Manage property assets across the portfolio

  • Log site activity in real time using mobile devices

  • Streamline processes and standardise workflows

  • Reduce admin while increasing control and visibility

“Concerto gives us a single source of truth across our portfolio and it's so intuitive, the entire team is on board.”

 

Less time on admin, more time delivering value

Concerto has become part of daily working life. Engineers and surveyors record work on site, processes run smoothly and teams have the clarity they need to move quickly and confidently.

  • High adoption with minimal training

  • Clear audit trails and real-time updates

  • A model of best practice now shared with peers across the UK

This isn't just about saving time. It's about building capability. Concerto helps Blackpool Council work smarter, stay focused and deliver against long-term goals.

Supporting regeneration, every step of the way

From strategy to operations, Concerto gives Blackpool Council the tools to manage its estate, stay compliant and support its wider ambitions for the community.

Ready to do the same?
Talk to our team about how Concerto can support your council's goals.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

Thanks for all the support from everyone at Concerto.

Mark Dovey
Resources Directorate

The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.

Gemma Cain
Senior Asset Management Officer

Thank you so very much for dedicating yourself to us for the last few days.

Zoe Curtis
Director of Visitor and Venue Services

Good forums involving other authorities.

Michael Beswick
Property Information & Systems Manager

The Service Desk is always very responsive to tickets raised.

Karen Palmer
Senior Operational Support Officer

Phil has been really instrumental in helping to move the ERP integration work forward.

Veronica Watling
Project Manager - Transformation

She's adept at resolving matters on the fly and demonstrates a remarkable ability to turn things around swiftly while maintaining clear and articulate communication.

Thomas Spriggs
Commercial Lead

I once again am in awe.

Amelia Paine
Business Intelligence Manager

You guys have been superb. Our onboarding consultant, Rachel, gets a special mention.

Mike Crawford
Estates Manager

David Carr was at the forefront of data migration from an old Access database to the Concerto Product, setting up simple to use templates, and challenging data sets.

Steve Sproat

Wow, that is fantastic and very quick service.

Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.

Ed Curley
Project Manager AMS

Let's start the conversation

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