How Concerto helps drive smarter property decisions across a growing coastal town

Blackpool Council

Blackpool isn't just a seaside destination. It's a place with a clear plan for growth. With major ambitions for regeneration, housing and infrastructure, the Council needed a system to help turn strategy into action.

They chose Concerto.

 

Blackpool

From plans to progress, all in one platform

Since 2007, Blackpool Council has used Concerto to manage its property estate more efficiently. What began as a way to centralise data is now a key part of how the Council delivers across departments.

Over 250 users rely on the platform to:

  • Manage property assets across the portfolio
  • Log site activity in real time using mobile devices
  • Streamline processes and standardise workflows
  • Reduce admin while increasing control and visibility

“Concerto gives us a single source of truth across our portfolio and it's so intuitive, the entire team is on board.”

Less time on admin, more time delivering value

Concerto has become part of daily working life. Engineers and surveyors record work on site, processes run smoothly and teams have the clarity they need to move quickly and confidently.

  • High adoption with minimal training
  • Clear audit trails and real-time updates
  • A model of best practice now shared with peers across the UK

This isn't just about saving time. It's about building capability. Concerto helps Blackpool Council work smarter, stay focused and deliver against long-term goals.

Supporting regeneration, every step of the way

From strategy to operations, Concerto gives Blackpool Council the tools to manage its estate, stay compliant and support its wider ambitions for the community.

Ready to do the same?

Talk to our team about how Concerto can support your council's goals.

Request your personal demo

From plans to progress, all in one platform

Since 2007, Blackpool Council has used Concerto to manage its property estate more efficiently. What began as a way to centralise data is now a key part of how the Council delivers across departments.

Over 250 users rely on the platform to:

  • Manage property assets across the portfolio

  • Log site activity in real time using mobile devices

  • Streamline processes and standardise workflows

  • Reduce admin while increasing control and visibility

“Concerto gives us a single source of truth across our portfolio and it's so intuitive, the entire team is on board.”

 

Less time on admin, more time delivering value

Concerto has become part of daily working life. Engineers and surveyors record work on site, processes run smoothly and teams have the clarity they need to move quickly and confidently.

  • High adoption with minimal training

  • Clear audit trails and real-time updates

  • A model of best practice now shared with peers across the UK

This isn't just about saving time. It's about building capability. Concerto helps Blackpool Council work smarter, stay focused and deliver against long-term goals.

Supporting regeneration, every step of the way

From strategy to operations, Concerto gives Blackpool Council the tools to manage its estate, stay compliant and support its wider ambitions for the community.

Ready to do the same?
Talk to our team about how Concerto can support your council's goals.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

Without it I don't think we'd be able to do our jobs as effectively as we do.

Keith Bradford
PMO, Commercial and Design Lead

We are a challenging organisation to work with as you can imagine, which is why I wanted to share how Leo has done an amazing job to be committed at short notice, with all aspects of the project whether this be remotely or in person.

Karl Goodenough
Operational Manager

You have a great team at Concerto.

Claire Norman
Project Office Manager

When asked to do a change to the system at very short notice Dale was very helpful and got the job done!!

Simon Retter
AMS Project Support Officer

We would like to express our gratitude to the entire Concerto team for your continued and relentless support. Thank you.

Yatine Nagar
Estates Team

Good forums involving other authorities.

Michael Beswick
Property Information & Systems Manager

Without the dedication of Concerto we would not be able to function in these unprecedented times!

Mike Higginson
Framework Manager

We all came away feeling very confident that we’ll be well guided through this major project.

Mark Duggan
Head of Assets and Compliance

It's becoming a bit of go-to software, particularly for local authorities and local government because we have such a diverse portfolio, and to capture that accurately is not easily done.

Mark Davey
Asset Records Manager

Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.

Ed Curley
Project Manager AMS

Phil has been really instrumental in helping to move the ERP integration work forward.

Veronica Watling
Project Manager - Transformation

I know I've said it a million times but on our own side I'm so happy how things are going and personally, I can't speak highly enough of Will.

Mark Dovey
Resources Directorate

Let's start the conversation

concerto-shape-dark-2
concerto-shape-dark-2