How Concerto helps drive smarter property decisions across a growing coastal town

Blackpool isn't just a seaside destination. It's a place with a clear plan for growth. With major ambitions for regeneration, housing and infrastructure, the Council needed a system to help turn strategy into action.
They chose Concerto.
From plans to progress, all in one platform
Since 2007, Blackpool Council has used Concerto to manage its property estate more efficiently. What began as a way to centralise data is now a key part of how the Council delivers across departments.
Over 250 users rely on the platform to:
- Manage property assets across the portfolio
- Log site activity in real time using mobile devices
- Streamline processes and standardise workflows
- Reduce admin while increasing control and visibility
“Concerto gives us a single source of truth across our portfolio and it's so intuitive, the entire team is on board.”
Less time on admin, more time delivering value
Concerto has become part of daily working life. Engineers and surveyors record work on site, processes run smoothly and teams have the clarity they need to move quickly and confidently.
- High adoption with minimal training
- Clear audit trails and real-time updates
- A model of best practice now shared with peers across the UK
This isn't just about saving time. It's about building capability. Concerto helps Blackpool Council work smarter, stay focused and deliver against long-term goals.
Supporting regeneration, every step of the way
From strategy to operations, Concerto gives Blackpool Council the tools to manage its estate, stay compliant and support its wider ambitions for the community.
Ready to do the same?
Talk to our team about how Concerto can support your council's goals.
From plans to progress, all in one platform
Since 2007, Blackpool Council has used Concerto to manage its property estate more efficiently. What began as a way to centralise data is now a key part of how the Council delivers across departments.
Over 250 users rely on the platform to:
-
Manage property assets across the portfolio
-
Log site activity in real time using mobile devices
-
Streamline processes and standardise workflows
-
Reduce admin while increasing control and visibility
“Concerto gives us a single source of truth across our portfolio and it's so intuitive, the entire team is on board.”
Less time on admin, more time delivering value
Concerto has become part of daily working life. Engineers and surveyors record work on site, processes run smoothly and teams have the clarity they need to move quickly and confidently.
-
High adoption with minimal training
-
Clear audit trails and real-time updates
-
A model of best practice now shared with peers across the UK
This isn't just about saving time. It's about building capability. Concerto helps Blackpool Council work smarter, stay focused and deliver against long-term goals.
Supporting regeneration, every step of the way
From strategy to operations, Concerto gives Blackpool Council the tools to manage its estate, stay compliant and support its wider ambitions for the community.
Ready to do the same?
Talk to our team about how Concerto can support your council's goals.
What our customers think
Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.
Wow, that is fantastic and very quick service.
Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.
Kudos to Concerto, they really show how such a question set should be approached.
The approach and level of customer service from your team of late has stood out.
Without the dedication of Concerto we would not be able to function in these unprecedented times!
David Carr was at the forefront of data migration from an old Access database to the Concerto Product, setting up simple to use templates, and challenging data sets.
So much information, but the way you presented it meant it was easily retained.
Thanks for all the support from everyone at Concerto.
The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.
The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.
It is a credit to Concerto that the technology and usability of the software is both comprehensive and user-friendly.
Concerto has been a game-changer.