How Concerto helps drive smarter property decisions across a growing coastal town

Blackpool isn't just a seaside destination. It's a place with a clear plan for growth. With major ambitions for regeneration, housing and infrastructure, the Council needed a system to help turn strategy into action.
They chose Concerto.

From plans to progress, all in one platform
Since 2007, Blackpool Council has used Concerto to manage its property estate more efficiently. What began as a way to centralise data is now a key part of how the Council delivers across departments.
Over 250 users rely on the platform to:
- Manage property assets across the portfolio
- Log site activity in real time using mobile devices
- Streamline processes and standardise workflows
- Reduce admin while increasing control and visibility
“Concerto gives us a single source of truth across our portfolio and it's so intuitive, the entire team is on board.”
Less time on admin, more time delivering value
Concerto has become part of daily working life. Engineers and surveyors record work on site, processes run smoothly and teams have the clarity they need to move quickly and confidently.
- High adoption with minimal training
- Clear audit trails and real-time updates
- A model of best practice now shared with peers across the UK
This isn't just about saving time. It's about building capability. Concerto helps Blackpool Council work smarter, stay focused and deliver against long-term goals.
Supporting regeneration, every step of the way
From strategy to operations, Concerto gives Blackpool Council the tools to manage its estate, stay compliant and support its wider ambitions for the community.
Ready to do the same?
Talk to our team about how Concerto can support your council's goals.
From plans to progress, all in one platform
Since 2007, Blackpool Council has used Concerto to manage its property estate more efficiently. What began as a way to centralise data is now a key part of how the Council delivers across departments.
Over 250 users rely on the platform to:
-
Manage property assets across the portfolio
-
Log site activity in real time using mobile devices
-
Streamline processes and standardise workflows
-
Reduce admin while increasing control and visibility
“Concerto gives us a single source of truth across our portfolio and it's so intuitive, the entire team is on board.”
Less time on admin, more time delivering value
Concerto has become part of daily working life. Engineers and surveyors record work on site, processes run smoothly and teams have the clarity they need to move quickly and confidently.
-
High adoption with minimal training
-
Clear audit trails and real-time updates
-
A model of best practice now shared with peers across the UK
This isn't just about saving time. It's about building capability. Concerto helps Blackpool Council work smarter, stay focused and deliver against long-term goals.
Supporting regeneration, every step of the way
From strategy to operations, Concerto gives Blackpool Council the tools to manage its estate, stay compliant and support its wider ambitions for the community.
Ready to do the same?
Talk to our team about how Concerto can support your council's goals.
What our customers think
Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

You guys have been superb. Our onboarding consultant, Rachel, gets a special mention.

Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.

Thank you so very much for dedicating yourself to us for the last few days.

Bringing Concerto data together with wider business datasets in our enterprise data warehouse has unlocked powerful insights, helping us make smarter, quicker decisions across the organisation. Spot On.

The approach and level of customer service from your team of late has stood out.

The Service Desk is always very responsive to tickets raised.

I know I've said it a million times but on our own side I'm so happy how things are going and personally, I can't speak highly enough of Will.

Working with you does not feel like a battle as some projects do with suppliers but definitely more of a partnership.

You can be rest assured that you'll be looked after.

The best property management/CAFM system on the market.

We are a challenging organisation to work with as you can imagine, which is why I wanted to share how Leo has done an amazing job to be committed at short notice, with all aspects of the project whether this be remotely or in person.

It's becoming a bit of go-to software, particularly for local authorities and local government because we have such a diverse portfolio, and to capture that accurately is not easily done.