How Concerto helps drive smarter property decisions across a growing coastal town

Blackpool Council

Blackpool isn't just a seaside destination. It's a place with a clear plan for growth. With major ambitions for regeneration, housing and infrastructure, the Council needed a system to help turn strategy into action.

They chose Concerto.

 

Blackpool

From plans to progress, all in one platform

Since 2007, Blackpool Council has used Concerto to manage its property estate more efficiently. What began as a way to centralise data is now a key part of how the Council delivers across departments.

Over 250 users rely on the platform to:

  • Manage property assets across the portfolio
  • Log site activity in real time using mobile devices
  • Streamline processes and standardise workflows
  • Reduce admin while increasing control and visibility

“Concerto gives us a single source of truth across our portfolio and it's so intuitive, the entire team is on board.”

Less time on admin, more time delivering value

Concerto has become part of daily working life. Engineers and surveyors record work on site, processes run smoothly and teams have the clarity they need to move quickly and confidently.

  • High adoption with minimal training
  • Clear audit trails and real-time updates
  • A model of best practice now shared with peers across the UK

This isn't just about saving time. It's about building capability. Concerto helps Blackpool Council work smarter, stay focused and deliver against long-term goals.

Supporting regeneration, every step of the way

From strategy to operations, Concerto gives Blackpool Council the tools to manage its estate, stay compliant and support its wider ambitions for the community.

Ready to do the same?

Talk to our team about how Concerto can support your council's goals.

Request your personal demo

From plans to progress, all in one platform

Since 2007, Blackpool Council has used Concerto to manage its property estate more efficiently. What began as a way to centralise data is now a key part of how the Council delivers across departments.

Over 250 users rely on the platform to:

  • Manage property assets across the portfolio

  • Log site activity in real time using mobile devices

  • Streamline processes and standardise workflows

  • Reduce admin while increasing control and visibility

“Concerto gives us a single source of truth across our portfolio and it's so intuitive, the entire team is on board.”

 

Less time on admin, more time delivering value

Concerto has become part of daily working life. Engineers and surveyors record work on site, processes run smoothly and teams have the clarity they need to move quickly and confidently.

  • High adoption with minimal training

  • Clear audit trails and real-time updates

  • A model of best practice now shared with peers across the UK

This isn't just about saving time. It's about building capability. Concerto helps Blackpool Council work smarter, stay focused and deliver against long-term goals.

Supporting regeneration, every step of the way

From strategy to operations, Concerto gives Blackpool Council the tools to manage its estate, stay compliant and support its wider ambitions for the community.

Ready to do the same?
Talk to our team about how Concerto can support your council's goals.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

The Service Desk is always very responsive to tickets raised.

Tracey Squirrell
Assistant Building Liaison Officer

Your teams have been absolutely brilliant and have made the switch possible, working with our techies and speaking in a language beyond me.

Steve Sproat

I know I've said it a million times but on our own side I'm so happy how things are going and personally, I can't speak highly enough of Will.

Mark Dovey
Resources Directorate

Thank you so very much for dedicating yourself to us for the last few days.

Zoe Curtis
Director of Visitor and Venue Services

In terms of when we go to Concerto with something we think we need, their skills at working with us to provide solutions but not always ones that cost us money.

Kirtsy Fleming
Corporate Asset Management Team

I just want to rewatch the demo you did yesterday (it was THAT good!).

Stephen Curtis
Technical Asset Officer

We all came away feeling very confident that we’ll be well guided through this major project.

Mark Duggan
Head of Assets and Compliance

We cannot thank you enough.

Tia Willis-Jones
Functional Developer

The best onboarding consultant we ever had.

Thierry Lambert

Concerto gives me real-time information and transparency of our statutory obligations.

Laura Birnbaum
Assistant Director of Property & TSS

Phil has been really instrumental in helping to move the ERP integration work forward.

Veronica Watling
Project Manager - Transformation

Concerto is awesome.

Mark Dovey
Resources Directorate

Let's start the conversation

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