Designed for healthcare. Adapted for MFT
As the partnership developed, so did the platform. Working closely with MFT, Concerto co-designed a bespoke Premises Assurance Model (PAM) module to monitor compliance across hundreds of properties in real time.
Fully embedded within estates governance, the PAM module supports live reporting to senior NHS leaders and regulators such as the CQC. Automated dashboards give instant visibility of:
- Asset condition and health
- Compliance status
- Investment needs across the lifecycle
- Operational risk profiles
This allows for faster, evidence-based decision-making across the estate.
Smarter working on site and in the cloud
From clinical spaces to back-of-house engineering teams, Concerto supports MFT with tools that streamline daily operations:
- Mobile task management for engineers and contractors
- Live SLA tracking and escalation management
- Asset-level job logging for audit and accountability
- Secure access with Single Sign-On and UK-hosted data
The phased rollout ensured minimal disruption and high adoption. Tailored training helped onboard both in-house teams and contractors with confidence.
A platform that grows with the Trust
MFT's collaboration with Concerto shows what can be achieved when estates technology is agile, well-supported and designed around real NHS needs.
From estate-wide planning to room-level insight, from compliance tracking to capital forecasting, Concerto is helping MFT deliver safer, more efficient healthcare environments.
Looking to modernise your Trust's estate?
Concerto's work with MFT demonstrates how a modern, connected platform can support complex NHS estates, align with regulations and drive smarter decision-making across the board.
Book a conversation with our NHS estates team Because smarter systems make safer spaces.
We are pleased to see the innovation coming out of Concerto … keep up the great work!
Kudos to Concerto, they really show how such a question set should be approached.
The support Desk is fabulous.
Bringing Concerto data together with wider business datasets in our enterprise data warehouse has unlocked powerful insights, helping us make smarter, quicker decisions across the organisation. Spot On.
Working with you does not feel like a battle as some projects do with suppliers but definitely more of a partnership.
Good forums involving other authorities.
The best property management/CAFM system on the market.
It's becoming a bit of go-to software, particularly for local authorities and local government because we have such a diverse portfolio, and to capture that accurately is not easily done.
The ability to adapt the system to the diverse requirements of the Trust has been the major benefit.
Thanks for the training today, great session and well received by the whole team.
Thank you so very much for dedicating yourself to us for the last few days.
Dave's technical knowledge, ability to clearly explain matters and timely email updates alongside Rachel's customer focused approach and network of colleagues within Concerto were fully appreciated by the City of London team.
