Transforming estate management at the UK’s largest NHS Trust

Manchester University Hospitals

Manchester University NHS Foundation Trust (MFT) oversees one of the most complex acute healthcare estates in the country, spanning nine hospital sites. With a forward-thinking digital estates strategy, MFT needed more than a standard CAFM system.

They required a flexible platform that could support property, project and compliance management across every part of their estate.

They chose Concerto.

Manchester foundation trust

A future-ready platform, delivered today

Awarded via competitive tender, Concerto provided an integrated solution that didn't just meet the brief, it raised the bar. The initial implementation included:

  • Centralised estate-wide asset registers
  • Statutory PPM and reactive maintenance logging to room level
  • Integrated condition surveys
  • Project and programme management tools
  • NHS-compliant cloud hosting and UK-based data security

All delivered in line with FM241 compliance.

“Concerto's flexibility and insight have been key to aligning our estates strategy with the operational needs of frontline healthcare delivery.” David Bailey, Group Head of Digital Estates

Designed for healthcare. Adapted for MFT

As the partnership developed, so did the platform. Working closely with MFT, Concerto co-designed a bespoke Premises Assurance Model (PAM) module to monitor compliance across hundreds of properties in real time.

Fully embedded within estates governance, the PAM module supports live reporting to senior NHS leaders and regulators such as the CQC. Automated dashboards give instant visibility of:

  • Asset condition and health
  • Compliance status
  • Investment needs across the lifecycle
  • Operational risk profiles

This allows for faster, evidence-based decision-making across the estate.

Smarter working on site and in the cloud

From clinical spaces to back-of-house engineering teams, Concerto supports MFT with tools that streamline daily operations:

  • Mobile task management for engineers and contractors
  • Live SLA tracking and escalation management
  • Asset-level job logging for audit and accountability
  • Secure access with Single Sign-On and UK-hosted data

The phased rollout ensured minimal disruption and high adoption. Tailored training helped onboard both in-house teams and contractors with confidence.

A platform that grows with the Trust

MFT's collaboration with Concerto shows what can be achieved when estates technology is agile, well-supported and designed around real NHS needs.

From estate-wide planning to room-level insight, from compliance tracking to capital forecasting, Concerto is helping MFT deliver safer, more efficient healthcare environments.

Looking to modernise your Trust's estate?

Concerto's work with MFT demonstrates how a modern, connected platform can support complex NHS estates, align with regulations and drive smarter decision-making across the board.

Book a conversation with our NHS estates team Because smarter systems make safer spaces.

 

A future-ready platform, delivered today

Awarded via competitive tender, Concerto provided an integrated solution that didn't just meet the brief, it raised the bar. The initial implementation included:

  • Centralised estate-wide asset registers

  • Statutory PPM and reactive maintenance logging to room level

  • Integrated condition surveys

  • Project and programme management tools

  • NHS-compliant cloud hosting and UK-based data security

All delivered in line with FM241 compliance.

“Concerto's flexibility and insight have been key to aligning our estates strategy with the operational needs of frontline healthcare delivery.” David Bailey, Group Head of Digital Estates

 

Designed for healthcare. Adapted for MFT.

As the partnership developed, so did the platform. Working closely with MFT, Concerto co-designed a bespoke Premises Assurance Model (PAM) module to monitor compliance across hundreds of properties in real time.

Fully embedded within estates governance, the PAM module supports live reporting to senior NHS leaders and regulators such as the CQC. Automated dashboards give instant visibility of:

  • Asset condition and health

  • Compliance status

  • Investment needs across the lifecycle

  • Operational risk profiles

This allows for faster, evidence-based decision-making across the estate.

Smarter working on site and in the cloud

From clinical spaces to back-of-house engineering teams, Concerto supports MFT with tools that streamline daily operations:

  • Mobile task management for engineers and contractors

  • Live SLA tracking and escalation management

  • Asset-level job logging for audit and accountability

  • Secure access with Single Sign-On and UK-hosted data

The phased rollout ensured minimal disruption and high adoption. Tailored training helped onboard both in-house teams and contractors with confidence.

A platform that grows with the Trust

MFT's collaboration with Concerto shows what can be achieved when estates technology is agile, well-supported and designed around real NHS needs.

From estate-wide planning to room-level insight, from compliance tracking to capital forecasting, Concerto is helping MFT deliver safer, more efficient healthcare environments.

Looking to modernise your Trust's estate?

Concerto's work with MFT demonstrates how a modern, connected platform can support complex NHS estates, align with regulations and drive smarter decision-making across the board.

Book a conversation with our NHS estates team

Because smarter systems make safer spaces.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

When asked to do a change to the system at very short notice Dale was very helpful and got the job done!!

Simon Retter
AMS Project Support Officer

Concerto gives me real-time information and transparency of our statutory obligations.

Laura Birnbaum
Assistant Director of Property & TSS

The support Desk is fabulous.

Marie Holroyde

Thank you so very much for dedicating yourself to us for the last few days.

Zoe Curtis
Director of Visitor and Venue Services

David Carr was at the forefront of data migration from an old Access database to the Concerto Product, setting up simple to use templates, and challenging data sets.

Steve Sproat

Concerto proved invaluable to the Bermuda Government Estates and Building team to allow them to continue to work from home and access their work online.

Steve Conway
Chief Surveyor, Dept of Public Land & Buildings, Ministry of Works

Thanks for all the support from everyone at Concerto.

Mark Dovey
Resources Directorate

Without the dedication of Concerto we would not be able to function in these unprecedented times!

Mike Higginson
Framework Manager

I know I've said it a million times but on our own side I'm so happy how things are going and personally, I can't speak highly enough of Will.

Mark Dovey
Resources Directorate

Your teams have been absolutely brilliant and have made the switch possible, working with our techies and speaking in a language beyond me.

Steve Sproat

We appreciate your professionalism and all of your assistance, we cannot thank you enough!

Tia Willis-Jones
Functional Developer

It is a credit to Concerto that the technology and usability of the software is both comprehensive and user-friendly.

Bruce Barclay
Head of Property and Facilities

Let's start the conversation

concerto-shape-dark-2
concerto-shape-dark-2