Designed for healthcare. Adapted for MFT
As the partnership developed, so did the platform. Working closely with MFT, Concerto co-designed a bespoke Premises Assurance Model (PAM) module to monitor compliance across hundreds of properties in real time.
Fully embedded within estates governance, the PAM module supports live reporting to senior NHS leaders and regulators such as the CQC. Automated dashboards give instant visibility of:
- Asset condition and health
- Compliance status
- Investment needs across the lifecycle
- Operational risk profiles
This allows for faster, evidence-based decision-making across the estate.
Smarter working on site and in the cloud
From clinical spaces to back-of-house engineering teams, Concerto supports MFT with tools that streamline daily operations:
- Mobile task management for engineers and contractors
- Live SLA tracking and escalation management
- Asset-level job logging for audit and accountability
- Secure access with Single Sign-On and UK-hosted data
The phased rollout ensured minimal disruption and high adoption. Tailored training helped onboard both in-house teams and contractors with confidence.
A platform that grows with the Trust
MFT's collaboration with Concerto shows what can be achieved when estates technology is agile, well-supported and designed around real NHS needs.
From estate-wide planning to room-level insight, from compliance tracking to capital forecasting, Concerto is helping MFT deliver safer, more efficient healthcare environments.
Looking to modernise your Trust's estate?
Concerto's work with MFT demonstrates how a modern, connected platform can support complex NHS estates, align with regulations and drive smarter decision-making across the board.
Book a conversation with our NHS estates team Because smarter systems make safer spaces.
Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.
We appreciate your professionalism and all of your assistance, we cannot thank you enough!
The implementation of the Concerto Project & Programme system has improved our project planning and execution.
Concerto has been a real success in ensuring the team has access to information.
GAME CHANGER compared to our current solution.
You guys have been superb. Our onboarding consultant, Rachel, gets a special mention.
The Service Desk is always very responsive to tickets raised.
It is a credit to Concerto that the technology and usability of the software is both comprehensive and user-friendly.
Dave's technical knowledge, ability to clearly explain matters and timely email updates alongside Rachel's customer focused approach and network of colleagues within Concerto were fully appreciated by the City of London team.
In terms of when we go to Concerto with something we think we need, their skills at working with us to provide solutions but not always ones that cost us money.
Concerto enables us to make informed decision on our land and property interests. We now meet our legal obligations through transparent data. Without Concerto we would otherwise struggle.
We are pleased to see the innovation coming out of Concerto … keep up the great work!
