Designed for healthcare. Adapted for MFT
As the partnership developed, so did the platform. Working closely with MFT, Concerto co-designed a bespoke Premises Assurance Model (PAM) module to monitor compliance across hundreds of properties in real time.
Fully embedded within estates governance, the PAM module supports live reporting to senior NHS leaders and regulators such as the CQC. Automated dashboards give instant visibility of:
- Asset condition and health
- Compliance status
- Investment needs across the lifecycle
- Operational risk profiles
This allows for faster, evidence-based decision-making across the estate.
Smarter working on site and in the cloud
From clinical spaces to back-of-house engineering teams, Concerto supports MFT with tools that streamline daily operations:
- Mobile task management for engineers and contractors
- Live SLA tracking and escalation management
- Asset-level job logging for audit and accountability
- Secure access with Single Sign-On and UK-hosted data
The phased rollout ensured minimal disruption and high adoption. Tailored training helped onboard both in-house teams and contractors with confidence.
A platform that grows with the Trust
MFT's collaboration with Concerto shows what can be achieved when estates technology is agile, well-supported and designed around real NHS needs.
From estate-wide planning to room-level insight, from compliance tracking to capital forecasting, Concerto is helping MFT deliver safer, more efficient healthcare environments.
Looking to modernise your Trust's estate?
Concerto's work with MFT demonstrates how a modern, connected platform can support complex NHS estates, align with regulations and drive smarter decision-making across the board.
Book a conversation with our NHS estates team Because smarter systems make safer spaces.
Good forums involving other authorities.
We are a challenging organisation to work with as you can imagine, which is why I wanted to share how Leo has done an amazing job to be committed at short notice, with all aspects of the project whether this be remotely or in person.
We would like to express our gratitude to the entire Concerto team for your continued and relentless support. Thank you.
Concerto gives me real-time information and transparency of our statutory obligations.
Concerto has been a game-changer.
When asked to do a change to the system at very short notice Dale was very helpful and got the job done!!
We cannot thank you enough.
David Carr was at the forefront of data migration from an old Access database to the Concerto Product, setting up simple to use templates, and challenging data sets.
Bringing Concerto data together with wider business datasets in our enterprise data warehouse has unlocked powerful insights, helping us make smarter, quicker decisions across the organisation. Spot On.
We all came away feeling very confident that we’ll be well guided through this major project.
Kudos to Concerto, they really show how such a question set should be approached.
