Designed for healthcare. Adapted for MFT
As the partnership developed, so did the platform. Working closely with MFT, Concerto co-designed a bespoke Premises Assurance Model (PAM) module to monitor compliance across hundreds of properties in real time.
Fully embedded within estates governance, the PAM module supports live reporting to senior NHS leaders and regulators such as the CQC. Automated dashboards give instant visibility of:
- Asset condition and health
- Compliance status
- Investment needs across the lifecycle
- Operational risk profiles
This allows for faster, evidence-based decision-making across the estate.
Smarter working on site and in the cloud
From clinical spaces to back-of-house engineering teams, Concerto supports MFT with tools that streamline daily operations:
- Mobile task management for engineers and contractors
- Live SLA tracking and escalation management
- Asset-level job logging for audit and accountability
- Secure access with Single Sign-On and UK-hosted data
The phased rollout ensured minimal disruption and high adoption. Tailored training helped onboard both in-house teams and contractors with confidence.
A platform that grows with the Trust
MFT's collaboration with Concerto shows what can be achieved when estates technology is agile, well-supported and designed around real NHS needs.
From estate-wide planning to room-level insight, from compliance tracking to capital forecasting, Concerto is helping MFT deliver safer, more efficient healthcare environments.
Looking to modernise your Trust's estate?
Concerto's work with MFT demonstrates how a modern, connected platform can support complex NHS estates, align with regulations and drive smarter decision-making across the board.
Book a conversation with our NHS estates team Because smarter systems make safer spaces.
The ability to tap into examples of best practice throughout the sector. If we have a requirement, I know I can call Concerto.
Good forums involving other authorities.
We would like to express our gratitude to the entire Concerto team for your continued and relentless support. Thank you.
Phil has been really instrumental in helping to move the ERP integration work forward.
Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.
The ability to adapt the system to the diverse requirements of the Trust has been the major benefit.
We all came away feeling very confident that we’ll be well guided through this major project.
Thanks for all the support from everyone at Concerto.
We appreciate your professionalism and all of your assistance, we cannot thank you enough!
The best onboarding consultant we ever had.
Concerto is awesome.
Wow, that is fantastic and very quick service.
