A customisable web portal dashboard within our IWMS / CAFM system allows users an at-a-glance overview of current and outstanding work issues, financials, and all other information that each particular user needs to know. Automated e-mail alerts ensure that operatives, clients and contractors are kept informed and updated with the information they need at every stage.
IWMS / CAFM Systems
Concerto is a leading CAFM (Computer-Aided Facility Management) and IWMS (Integrated Workplace Management System) software solution, offering an intelligent property and estate management system through a comprehensive web-based platform. Using the mobile application, Concerto allows data to be captured in an easy and intuitive manner, anywhere, any time.
Reactive Helpdesk
The Facilities Management CAFM helpdesk encompasses rich, flexible functionality, offering an efficient, high quality and responsive service. Easily accessible and centrally managed, the helpdesk will allow users to log calls efficiently and track their progress through to resolution, ensuring clients are satisfied and that contractors are paid in a timely manner. Via a user-definable web portal, operatives can manage service and maintenance requests, complaints, enquiries or general comments along with works ordering and invoicing. Operatives can raise a work order, purchase order, quote for services or even book a room.
Launch Video: The Building User
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Launch Video: Client Access
Asset Management
The Concerto CAFM System helpdesk seamlessly integrates into select or all aspects of the Concerto asset management system, offering a complete property management CAFM solution under one umbrella. Concerto acts as a central hub for all property asset information with no need for plug-ins.
Modules such as sites, equipment register, estates management, surveys, CAD/GIS, case management, financial management and IFRS capital accounting make Concerto a complete package.
The solution offers flexible, user-friendly functionality with customer definable workflows, intelligent reporting and advanced mobile technology as standard and offers excellent value for money.
Planned Preventative Maintenance (PPM)
The Concerto Facilities Management Planned Preventative Maintenance (PPM) module assists with the management of the full life cycle of all planned maintenance tasks, enabling the facilities team to mitigate risk. When the scheduler identifies that planned maintenance work is due, the software will automatically generate work orders. Programmes of planned maintenance work link up to related survey data and compliance documentation such as fire safety logs and floor plans.
Launch Video: Planned & Reactive - Compliance
Mobile Working
The Facilities Management CAFM helpdesk and PPM solutions incorporate all of your mobile working licenses at no additional cost. Users of your buildings can capture helpdesk jobs on the move and your operatives and/or contractors can interact through the mobile application to review and update the status of jobs. Concerto Mobile can also scan and record new data from on-site teams using barcode scanning software. For example, on site FM teams can scan a barcode that has been related to a specific asset, building block, room or equipment.
Document Management
Document management is an essential and powerful component of the Concerto Facilities Management CAFM solution. Data storage and management repository facilitates the exchange of information between operatives, clients and contractors, and provides a central location for all FM related documentation and compliance data. This data may include fire safety logs, legionella certificates, floor plans, surveys (including asbestos, legionella and suitability and sufficiency where required), notes, photos, videos and reports.
Orders and Invoicing
The orders and invoicing feature within our CAFM system allows orders to be raised against multiple budgets. Order sheets can be printed and automatically emailed to the supplier. A built-in authorisation facility ensures users can only approve orders to their set security limit. Incoming invoices can be uploaded and linked to the appropriate budget/project.
Works Ordering
The Facilities Management helpdesk works ordering functionality allows operatives to raise work assignments both to in-house maintenance staff and external contractors. Works orders can be raised to an internal contractor via email. When raising an order with an external contractor, the contractor receives an order sheet via email whereby they can quote, and if approved by the system via a pre-set security limit, carry out the work and record their costs and materials back into the system for financial analysis.
Key Benefits of CAFM / IWMS Systems
- EASY ACCESS TO ACCURATE DATA
- CONSOLIDATION OF YOUR DATA
- INSTANT DATA SHARING
- DATA INTEGRATION
- MITIGATE RISK
- MAKE INFORMED DECISIONS
- IMPROVE EFFICIENCY
- TRANSPARENCY OF DATA
Frequently Asked Questions about CAFM Systems
What are CAFM Systems Used For?
Computer Aided Facilities Management (CAFM) systems are a digital solution designed to help facilities managers oversee, organise, and coordinate their operational activities. These may include space planning, asset tracking, preventive maintenance, work order management, lease administration, energy management, and more.
By automating these tasks, CAFM systems helps organisations optimise their resources, reduce costs, save time, and improve overall efficiency. It also enhances decision-making by providing data-driven insights about the organisation’s facilities, enabling managers to identify areas for improvement and make strategic decisions.
What is an example of CAFM?
The market offers various examples of CAFM systems, each with a unique set of features tailored to different types of facilities. For instance, Concerto CAFM Software is a well-known CAFM platform that provides real-time monitoring of facilities, comprehensive reporting, and insightful analytics, aiding in strategic planning and operational decision-making.
Is CMMS the same as a CAFM System?
A common query that arises in the realm of facility management software is the difference between Computerized Maintenance Management System (CMMS) and CAFM software. While both are designed to streamline facility management, they serve different purposes.
CMMS is primarily focused on maintenance management, including scheduling, tracking, and reporting of maintenance tasks. Its main objective is to prolong the life of an organization’s assets by ensuring regular maintenance and minimizing downtime.
On the other hand, a CAFM system offers a broader range of functionality, covering areas such as space planning, lease management, and environmental sustainability, in addition to maintenance management. While CMMS forms a part of the capabilities of a CAFM system, CAFM encompasses a broader spectrum of facility management operations.
How does an Integrated Workplace Management System (IWMS) differ from a CAFM (Computer-Aided Facility Management) System?
CAFM is focused on the operational management of facilities, while IWMS is a more comprehensive, integrated solution that includes strategic workplace management, real estate, and sustainability, in addition to the traditional facility management functions. IWMS is typically more suited for larger organisations that require integrated, enterprise-level tools for managing multiple aspects of their real estate and workplace infrastructure.
Concerto’s platform seamlessly bridges the gap between traditional CAFM solutions and the evolving needs of modern IWMS platforms. In addition to core CAFM functionalities like asset management and maintenance scheduling, Concerto enables comprehensive workplace management solutions, offering tools for space utilisation, real estate lifecycle management, and sustainability tracking. This integrated approach ensures that businesses can not only manage their facilities but also optimise every aspect of their workplace management.
Does Concerto support IWMS functionalities?
Our software offers a full suite of tools that not only manage maintenance and asset performance but also provide a holistic view of real estate portfolios, lease management, and space allocation. Concerto’s integration into IWMS frameworks enables organisations to streamline processes across the workplace ecosystem, from facility management to strategic planning and sustainability.
What are the benefits of IWMS with Concerto?
By incorporating IWMS capabilities, Concerto allows organisations to move beyond the operational benefits of CAFM into a more strategic workplace management system. From reducing real estate costs through smart space utilisation to improving employee productivity with better resource allocation, IWMS provides a complete workplace optimisation strategy.
What is CAFM in helpdesk?
In a helpdesk scenario, CAFM systems plays a crucial role in managing service requests and incidents. It provides a centralised system where employees can report issues, track their progress, and receive updates. This feature is incredibly beneficial for large organisations with numerous employees and facilities.
By streamlining communication and response times, CAFM systems improves the efficiency of service delivery and enhances satisfaction levels among employees. It also helps organisations analyse helpdesk operations, identify common issues, and develop preventive strategies to reduce future incidents.
How do I choose a CAFM System?
Choosing the right CAFM system requires careful consideration of your facility’s unique needs and operational goals. Here are some key factors to consider:
- Functionality: Ensure the software meets your operational needs. Be clear about what tasks you want to automate and what insights you want to gain.
- Usability: The software should be user-friendly and require minimal training. Look for intuitive interfaces and easy-to-understand reports.
- Integration: It should be able to integrate with other systems in your organization, such as HR, finance, and IT systems. This will allow for smoother data flow and better coordination among different departments.
- Vendor Support: A reliable vendor is crucial for the successful implementation and operation of the software. Look for a vendor that offers prompt and reliable support, regular updates, and training sessions.
- Scalability: As your organization grows, your software should be able to accommodate this growth. Choose a software that can handle an increase in data and users.
- Budget: Lastly, consider the cost. Ensure it fits within your budget. Remember to factor in not just the upfront cost but also the ongoing costs for maintenance, upgrades, and potential add-ons.
- Testimonials and Reviews: Check out what other users have to say about the software. Reviews and testimonials can provide valuable insights about the software’s functionality, reliability, and customer service.
