A detailed analytics suite allowing you to take varied data sets across the Concerto platform, which incorporates into finance information and call centre handing software. We aggregate this information into one place and offer out to our customers, suppliers and operation managers’ key analytics to help demonstrate performance is where it should be.
Analytics is a detailed system function of Concerto that allows essential management information for our clients, suppliers and Bellrock's own operational managers. The software demonstrates performance of the estate creating graphical, easy to read charts or reports that are customised to your organisation.
Demonstrating an overview from a workplace compliance perspective, executive dashboards display to customers and supply chain aggregated information on performance and services delivered.
- Monitor performance against service level indicators
- Monitor spend from a reactive or planned maintenance perspective
- Track how much building users are utilising the FixMy application and logging jobs themselves
- View average order values per asset type
Concerto features a comprehensive KPI module which allows you to record and monitor a suite of KPIs. The module has the ability to set specific periods and targets, and also snapshot data from within the system. You can also use this module “stand-alone” to record other KPI scores where the data is not held within the system.
The resource management tool uses analytics to ensure the right level of resource is available. It allows users to look at their telephony systems and view when their average calls are being received and at what times. The system gives you a trend analysis by looking at the resources you have against the volume you are expecting. This ensures the right level of resources is available to deliver the service levels agreed by the customer.