Hyperautomatic

Hyperautomation goes beyond traditional automation by combining technologies like Artificial Intelligence (AI), Robotic Process Automation (RPA), machine learning and the Internet of Things (IoT) to streamline complex workflows across an organisation.

Rather than focusing on single repetitive tasks, hyperautomation connects systems, automates end-to-end processes and uses real-time data to improve decision-making. It enables teams to reduce manual work, increase accuracy and adapt quickly to change.

How it works

Hyperautomation brings together several tools:

  • RPA – for handling repetitive jobs like data entry

  • AI and machine learning – for analysing data and learning from it

  • IoT sensors – to monitor real-time activity

  • Workflow automation – to connect and manage entire processes

  • Low-code platforms – to build automations quickly, without heavy development

Benefits of hyperautomation

  • Cuts time and cost by reducing manual effort

  • Boosts accuracy and consistency in tasks

  • Provides live data for better planning and reporting

  • Improves service delivery and user experience

  • Scales easily as business needs grow

Examples in practice

  • Facilities management – Automates maintenance based on sensor alerts

  • Finance – Speeds up invoicing and compliance checks

  • Healthcare – Supports patient scheduling and digital records

  • Retail – Manages stock and processes orders automatically

Things to consider

Adopting hyperautomation can involve upfront investment and requires careful planning, particularly when integrating with older systems. It also calls for clear data governance and staff engagement to ensure success.

How Concerto supports hyperautomation

Concerto's Integrated Workplace Management System (IWMS) uses AI and IoT to automate core estate and facilities tasks:

  • Predicts asset failures and schedules maintenance

  • Automates energy controls to cut costs and carbon use

  • Tracks compliance and risk in real time

  • Connects workflows across departments for greater efficiency

The result? A more agile, cost-effective and data-driven way to manage your estate.

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