Facility service management

Facility Service Management (FSM) is the coordinated management of workplace services that keep buildings safe, compliant and fit for purpose. It covers maintenance, energy, space, cleaning, security and vendor oversight. All with the aim of supporting day-to-day operations and long-term performance.

Why it matters

  • Efficiency – Keeps systems working and spaces used effectively

  • Cost control – Reduces waste and prevents avoidable repairs

  • Compliance – Ensures health, safety and environmental standards are met

  • Workplace quality – Supports staff wellbeing with clean, well-run spaces

  • Sustainability – Helps cut energy use and carbon emissions

What it involves

  • Maintenance – From routine servicing to urgent repairs

  • Space use – Making the most of floorspace, desks and meeting rooms

  • Energy and waste – Monitoring use, cutting carbon and driving down bills

  • Security – Keeping buildings, data and people protected

  • Cleaning and hygiene – Ensuring safe, compliant working environments

  • Supplier management – Overseeing contracts and service delivery

The role of technology

Modern FSM relies on digital tools:

  • CAFM software – Centralises all facility data and work orders

  • Smart sensors – Track energy, temperature, air quality and occupancy

  • Mobile access – Enables on-the-go updates for engineers and managers

  • AI insights – Suggest improvements and flag risks before they escalate

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