Make the most of Concerto

Concerto is a fully integrated platform that combines a range of powerful tools to eliminate the need for multiple systems or complicated workarounds. Its modular design lets you start with the features you need now and easily expand as your organisation grows. Whether you are tracking maintenance requests or managing capital projects, everything is connected within one system, providing a clear and comprehensive overview at every level.

What makes Concerto stand out is its smart asset tracking, which uses barcodes and scheduled servicing to monitor and verify assets. It offers strong project and budget control tools to plan and deliver projects efficiently, including cost tracking, resource planning, and live reporting. The platform also includes user-friendly room and desk booking features to optimise space usage. Maintenance is streamlined through a helpdesk that logs and tracks issues, sending automatic alerts to keep everyone informed. Concerto supports compliance by managing inspections, certifications, and regulatory tasks all in one place. Finally, it provides clear insights through dashboards and tailored reports that help guide decisions and improve performance.

Trusted by a wide range of public and private sector clients, from local councils and NHS trusts to major retailers, banks, and universities, Concerto is mobile-friendly, highly configurable, and supported by Bellrock's extensive expertise in property and compliance management.

Yes, Concerto is highly customisable and designed to adapt to the unique needs of your organisation. Whether you're managing a small team or a complex estate, Concerto can scale and flex to match your workflows, data requirements, and internal processes.

You can create custom workflows for tasks like maintenance approvals, contractor vetting, asset updates, and compliance checks, ensuring your team follows consistent, step-by-step processes. The system also allows you to tailor forms and fields, so you can control exactly what data is captured. Fields can be renamed, dropdown menus configured, and form layouts adjusted by asset or building type.

Access control is role-based, which means users only see what's relevant to them. You can set permissions by user group, customise dashboards for different departments, and restrict access to modules or data by site. Every user also gets a personal dashboard where they can add widgets, track key metrics, and filter information by site, date, or task status.

Reporting is fully customisable as well. You can build reports to suit audits, operational reviews, or board meetings, then export them in Excel, PDF or CSV formats. Automated scheduling makes it easy to deliver reports regularly without manual effort.

Concerto can also reflect your organisation's branding and terminology. You can change field labels to match your internal language, apply your company logo and colours, and customise notifications and email templates to stay on brand.

Thanks to its modular design, you only need to use the features that are relevant to you. Start with core modules like asset and maintenance management, then add room bookings, compliance tracking, or project tools when you're ready. The system also offers mobile access and API functionality to support more advanced workflows.

Concerto integrates with a wide range of systems including ERP platforms, HR directories, building management systems (BMS), IoT devices, and energy monitoring tools. Our team supports secure, tailored integrations to ensure Concerto fits seamlessly into your existing technology environment.

Yes, Concerto offers full mobile access designed for real-world facilities management. The system is available through mobile browsers and dedicated iOS and Android apps, with offline functionality supported by Mobiess. This makes it ideal for teams working on sites with poor or unreliable connectivity. Field staff can receive and update work orders in real time, logging time spent, parts used, and photos of completed tasks directly from their device. Jobs can be marked as complete on the spot, helping to streamline workflows and keep records accurate.

Mobile access also includes asset look-up functionality. Engineers can scan barcodes or QR codes to instantly view an asset's full service and compliance history, log new issues, or schedule follow-up work. For compliance checks and inspections, the app enables users to complete forms, upload photos, notes, and signatures, and capture geo-tagged, time-stamped results that support audit readiness.

Permits and safety documentation are also accessible on mobile. Users can request or issue permits to work, view risk assessments, and log incidents or near-misses directly from the field. Supporting documents and images can be uploaded and attached to jobs or assets, along with any relevant notes or information.

Concerto's mobile system sends push notifications for new tasks, alerts for overdue inspections, and reminders for routine checks or permit deadlines. Live dashboards allow users to view KPIs, task summaries, and contractor performance data, making it easy to make informed decisions without returning to the office.

Even in areas with no signal, field teams can continue working using offline mode. Tasks and data are stored locally and sync automatically when the device reconnects. All mobile access is protected with role-based controls, multi-factor authentication, and encrypted UK-based data hosting, ensuring secure and compliant usage across your team.

Concerto is a web-based, API-enabled platform designed for fast, secure, and future-proof integration with your existing business systems. It connects seamlessly with finance and ERP software such as Oracle, SAP, Unit4, Dynamics, and Sage, enabling automated invoicing, linked budgets, project cost tracking, and asset depreciation monitoring. HR and identity management tools like Workday, iTrent, Active Directory, and Okta can be synced to manage user access, automate onboarding and offboarding, and track staff training or compliance requirements. Concerto also integrates with building management and IoT systems, including Trend, Honeywell, Schneider, and smart meters, to trigger maintenance from sensor alerts, monitor energy performance, and support predictive maintenance strategies.

Access control systems such as Paxton, Salto, and Lenel can be linked to capture occupancy and entry data, streamline permit-to-work processes, and enhance security oversight. Document sharing platforms like SharePoint, OneDrive, and Teams are supported, allowing documents to be linked to jobs, assets, or projects while maintaining version history and access controls. GIS and mapping integrations with Esri ArcGIS and Google Maps enable interactive asset location viewing, job request mapping, and risk area visualisation, perfect for large or multi-site estates. Concerto also works with compliance and regulatory systems such as CQC, HSE, ISO tools, and government data portals, making it easy to export audit data, map KPIs to standards, and keep inspection-ready at all times.

By integrating all these systems, Concerto becomes your single source of truth, eliminating duplicate data, reducing system switching, and enabling faster decisions, fewer errors, better audit trails, and stronger cross-team collaboration. All integrations are SSL-encrypted, fully logged and monitored, GDPR-compliant, ISO 27001-certified, and role-based for controlled access, ensuring your data is both connected and secure.

Concerto combines powerful tools with a clean, intuitive interface so teams can focus on their work rather than wrestling with software. The platform offers easy navigation with large icons, clear menus, and logical grouping of tasks by job, site, or asset. Its responsive design works seamlessly across desktop, tablet, and mobile devices, adapting to how users prefer to work.

The experience is tailored to each user role. Helpdesk staff can log and assign jobs with just a few clicks, engineers can update tasks on-site by attaching photos or notes, contractors access a simple self-service portal with no software installation required, and executives can view high-level KPIs without being overwhelmed by task lists. Mobile-friendly features let users log issues, scan QR codes on assets, complete checklists, and review job histories while on the move, if you can use a smartphone, you can use Concerto.

Visual tracking tools include dashboards with colour-coded job statuses, drag-and-drop scheduling, and interactive maps and floorplans, making it easy to see progress at a glance. The helpdesk benefits from quick job logging, bulk uploads, smart search, and live contractor updates, all designed to require little or no training for everyday use. Contractor access is straightforward, allowing secure job viewing, document uploads, and quick marking of work as complete, including RAMS, certificates, and photos.

Built-in help features such as hover tips, icons, and step-by-step wizards guide users through tasks, supported by a searchable help centre and role-specific guides. Onboarding is rapid, with options for onsite or remote training, user-friendly guides and videos, and a “train the trainer” approach ideal for larger teams.

Accessibility is a key focus, with high-contrast modes, scalable text, keyboard navigation, and the ability to customise terminology (like using “Location” instead of “Site”) to fit organisational language. Concerto evolves continuously based on real user feedback; friction points are logged and resolved, ensuring usability improves with every release.