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Bellrock Technologies Newsletter – Jan

Bellrock Technologies #Spotlight

Our monthly product newsletter.

Happy new year (I think I can just about get away with still saying this).

A couple of week's ago I stood on stage at the Leadership Conference, and as well as admitting to being in Hollyoaks (good luck finding the evidence on YouTube...), I also promised regular communications about Bellrock's technology products. So, welcome to our first Bellrock Technologies product newsletter: #Spotlight.

I'm excited to share all the new features the team have worked so hard on creating for our customers; but also our product roadmap that drives innovation and helps us become the market disrupter.

I welcome feedback and thoughts on how we can improve communications further throughout the year, but hope this is a step in the right direction.

Adam

Jan 2025 in Numbers

2

New Customers

99.4

Customer Retention

57.1

Net Promoter Score

92.6

CSAT Score on All Tickets Raised

New customers we've welcomed this month

What’s just gone live?

Safe Contractor integration

Real time compliance and safety checks

🎯 Goal: Making compliance checks seamless & automated!

What’s new?
✅ Instant pull of SSIP, insurance expiry dates & accredited trades
✅ Auto-alerts 🚨 if a contractor loses their insurance
✅ Ensures work is only assigned to fully compliant contractors

🎯 Completion:100% LIVE!
📄 More details coming soon!

Site running costs

Better cost insights over time

🎯 Goal: Enables better trend analysis & financial forecasting.

What’s new?
✅ Site running costs now tracked monthly 📅 (previously yearly)
✅ Site running costs can now be attributed at a building level
✅ Improved importer to handle new functionality

🎯 Completion:100% LIVE! 🎉

What’s in development?

Cost insight

Operational downtime

🎯 Goal: Helping our customers understand downtime & costs at an asset and site level.

What’s new?
✅ Track downtime + cost impact on site and asset performance
✅ Generate real-time reports & dashboards 📊
✅ Aligns with store opening hours for accuracy & insights

🎯 Completion: 70%
📅 Go Live: February 2025
📄 One-pager with full details coming next month!

Concerto tiles

Self serve custom reports

🎯 Goal: Allows users to create user defined metrics and insights, with easily actionable click-throughs.

What’s new?
✅ Users can create custom dashboard tiles 📊
✅ Filter by site, region, individual user
✅ Suggested by Costa, but awesome for ALL Concerto customers

🎯 Completion: 90%
📅 Go Live (Costa): February 2025
📄 One-pager on usage + benefits coming soon!

Project stream

Replacing legacy workforce management (WFM)

🎯 Goal: Goodbye outdated systems, hello future! 🚀

What’s new?
JobLogic selected to replace old WFM system
✅ Critical Engineering workflows now moving to JobLogic
Concerto integration powered by Ferrio (led by Dan Ross 💡)

📅 Pilot Go Live: February 2025
🔥 A complex, exciting project – more updates next month!

Sensors and alerts dashboard and API

IoT comes to Concerto

🎯 Goal: Real-time BMS & IoT alerts from third-party systems like InMetriks.

What’s new?
✅ Fully integration-ready dashboard
✅ Accepts alerts from ANY IoT/BMS platform
✅ Supports smarter, data-driven decisions 🏢

🎯 Completion: 70%
📍 Coming soon to our Paddington office! 👀

PPM functionality upgrades

Defining true compliance

🎯 Goal: Making PPM rules rock-solid & consistent for customers!

What’s new?
✅ Customers can define exactly what compliance means
✅ Eliminates confusion around remedials & statutory checks
Game-changing update that customers are super excited about!

🎯 Completion: 80%
📅 Go Live: February 2025
📸 Sneak peek of the new compliance rules screen coming soon!

Mobiess Web Portal

Improvements

🎯 Goal: Modernizing and future-proofing our web portals!

✨ What’s new?

✅ Replacing legacy Microsoft ASP.NET MVC technology with Microsoft Blazor
✅ Improved security by eliminating reliance on outdated components
✅ Greater OS support & cost savings with .NET Core (Windows & Linux compatibility)
✅ A refreshed look & feel with improved branding
✅ Enhanced reporting capabilities for administrative and Insight web forms
✅ A simple scheduling engine for daily, weekly, and monthly audits
✅ Insight Survey Authorization tools
✅ Improved data editors for all data subjects

🎯 Completion: In Progress Stay tuned for further updates as we roll out additional features and improvements!

Mobiess Mobile Application

Improvements

🎯 Goal: Upgrading our mobile platform for better performance and flexibility!

What’s new?
✅ Migrating from Xamarin to Microsoft MAUI (Multi-platform App UI)
✅ Synch Engine, Logon, SSO, and Provisioning are all complete
✅ Mobiess Insight is the first application to be migrated and will be available for review in approximately six weeks
✅ Inbuilt camera control with no dependency on OS of the phone (So Bellrock Phones will now work properly 😊)

🎯 Completion: In Progress Stay tuned for further updates as we roll out this new mobile experience!

Carbon Architecture

InMetriks

🎯Goal: Enhancing InMetriks’ capabilities for energy optimisation and smart maintenance!

What’s new?
✅ Four months into internal procurement process analysing Building Optimisation technologies
✅ Includes advanced visualisations, read/write capabilities, and potential IoT integration
✅ Aims to support a broader customer base in energy optimisation

🎯 Completion: In Progress
✅ Additionally, we are in the process of designing a report that integrates indoor air quality data with energy metrics for our customer, Legal & General, as part of a specific project. A more comprehensive update will be available in February.

What’s coming next?

Tenant portal enhancements

Operational downtime

💼 Tenant Portal Enhancements – Tenants will be able to upload their own PPM certificates for assets they maintain.
⚠️ Risk Module – Full risk assessment versioning, pushed in real-time to mobile apps.
🛠️ SFG20 Integration – Looking at how to integrate Concerto with SFG20 Facilities IQ – a BIG challenge but worth it!

Want to chat about any of these features, reach out to the team.

Contact us
Welcome to the team

🚀 Welcome Arshad – Our New Head of Development!

We’re thrilled to introduce Arshad, our new Head of Development for Concerto! 🎉 He’s joining us to drive innovation and level up our tech across the board!

Connect and follow on LinkedIn

100

Uptime for all Concerto customers

Uptime and availability

✅ 100% uptime for all Concerto customers in January!
🎯 We’ll keep sharing monthly uptime stats so you can see how we’re keeping things rock-solid

That’s better than Netflix!

Bellrock Tech needs you!

Your input matters – introducing our new roadmap tool

🎉 Big news! We will soon be launching a brand-new software platform to give you full visibility of our product roadmap!
🚀 What’s in it for you?
✅ See what’s in development & coming soon
✅ Vote up/down on ideas you want to see next 📊
✅ Suggest new features & improvements 💡
✅ Be an active part of our technology journey.
Bellrock's technology is not just for the Technologies division, it's OUR technology, the whole company – together! 🙌 We’ll share more details very soon, so look out for February's #Spotlight.

Thanks for reading, and I’ll see you same time, same place next month.
Adam Smith
MD, Bellrock Technologies