From reactive to remarkable: How Wagamama took control of their estate with Concerto

Wagamama

When your restaurants are serving up sizzling noodles to thousands every day, the last thing you want is operational complexity slowing you down.

Wagamama, with over 130 locations across the UK, had a challenge. Their lease data was fragmented, tucked away in outdated platforms and clunky spreadsheets. Key dates like break clauses and step-rent triggers? Hidden. Risks? High. Efficiency? Not so much.

They needed a smarter way to manage their estate. One that gave their people insight, not headaches.

Wagamama

Enter Concerto: A platform as bold as their flavours

Wagamama already knew the benefits of Bellrock's maintenance expertise. But they were ready to go further: owning their lease data, not just reacting to it.

With Concerto, they've now got a sleek, user-friendly command centre for their estate. Legal agreements, landlord responsibilities, key dates, it's all in one place. Real-time dashboards give Erin and her team instant clarity, while automated notifications keep them ahead of the curve.

And the magic doesn't stop there.

  • Mobile inspections with our app, Mobiess? Easy.
  • Bespoke reporting and benchmarking? Built-in.
  • External partner access? No extra cost.

It's smart. It's simple. It's estate management, finally done right.

What does this mean for Wagamama?

They're in control of their data—no more chasing paper trails.

They see risks before they become problems.

They've unlocked the power to scale, stress-free.

A platform built for ambition

Wagamama's story isn't unique. It's just ahead of the curve. From national retailers to lifesaving ambulance services, Concerto is redefining what it means to manage a modern estate.

Our clients choose Concerto because they want more than just software. They want a partner. A platform. And a plan for tomorrow.

Ready to take control?

Whether your estate is made of restaurants, retail, or regional hubs, Concerto makes it easier to manage what matters, today and tomorrow.

Let's talk about your estate

Or just give us a call. We'll show you how Concerto makes the complex, simple.

Enter Concerto: A platform as bold as their flavours

Wagamama already knew the benefits of Bellrock's maintenance expertise. But they were ready to go further: owning their lease data, not just reacting to it.

With Concerto, they've now got a sleek, user-friendly command centre for their estate. Legal agreements, landlord responsibilities, key dates, it's all in one place. Real-time dashboards give Erin and her team instant clarity, while automated notifications keep them ahead of the curve.

And the magic doesn't stop there.

  • Mobile inspections with our app, Mobiess? Easy.
  • Bespoke reporting and benchmarking? Built-in.
  • External partner access? No extra cost.

It's smart. It's simple. It's estate management, finally done right.

What does this mean for Wagamama?

They're in control of their data—no more chasing paper trails.

They see risks before they become problems.

They've unlocked the power to scale, stress-free.

A platform built for ambition

Wagamama's story isn't unique. It's just ahead of the curve. From national retailers to lifesaving ambulance services, Concerto is redefining what it means to manage a modern estate.

Our clients choose Concerto because they want more than just software. They want a partner. A platform. And a plan for tomorrow.

Ready to take control?

Whether your estate is made of restaurants, retail, or regional hubs, Concerto makes it easier to manage what matters, today and tomorrow.

Let's talk about your estate

Or just give us a call. We'll show you how Concerto makes the complex, simple.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

Concerto has been a real success in ensuring the team has access to information.

Ross Macdonald
Planned Improvement & M&E Services Team Principal

The best property management/CAFM system on the market.

David Askew
Assets Information & Systems Team Leader

Concerto is awesome.

Mark Dovey
Resources Directorate

The ability to adapt the system to the diverse requirements of the Trust has been the major benefit.

David Bailey
Group Property Systems Manager

We cannot thank you enough.

Tia Willis-Jones
Functional Developer

I once again am in awe.

Amelia Paine
Business Intelligence Manager

Dave's technical knowledge, ability to clearly explain matters and timely email updates alongside Rachel's customer focused approach and network of colleagues within Concerto were fully appreciated by the City of London team.

Daniel Tyler
Property Contract Performance Manager

We appreciate your professionalism and all of your assistance, we cannot thank you enough!

Tia Willis-Jones
Functional Developer

I know I've said it a million times but on our own side I'm so happy how things are going and personally, I can't speak highly enough of Will.

Mark Dovey
Resources Directorate

Good forums involving other authorities.

Michael Beswick
Property Information & Systems Manager

Phil has been really instrumental in helping to move the ERP integration work forward.

Veronica Watling
Project Manager - Transformation

We are pleased to see the innovation coming out of Concerto … keep up the great work!

Bruce Barclay
Head of Property and Facilities

Let's start the conversation

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