From reactive to remarkable: How Wagamama took control of their estate with Concerto

Wagamama

When your restaurants are serving up sizzling noodles to thousands every day, the last thing you want is operational complexity slowing you down.

Wagamama, with over 130 locations across the UK, had a challenge. Their lease data was fragmented, tucked away in outdated platforms and clunky spreadsheets. Key dates like break clauses and step-rent triggers? Hidden. Risks? High. Efficiency? Not so much.

They needed a smarter way to manage their estate. One that gave their people insight, not headaches.

Wagamama

Enter Concerto: A platform as bold as their flavours

Wagamama already knew the benefits of Bellrock's maintenance expertise. But they were ready to go further: owning their lease data, not just reacting to it.

With Concerto, they've now got a sleek, user-friendly command centre for their estate. Legal agreements, landlord responsibilities, key dates, it's all in one place. Real-time dashboards give Erin and her team instant clarity, while automated notifications keep them ahead of the curve.

And the magic doesn't stop there.

  • Mobile inspections with our app, Mobiess? Easy.
  • Bespoke reporting and benchmarking? Built-in.
  • External partner access? No extra cost.

It's smart. It's simple. It's estate management, finally done right.

What does this mean for Wagamama?

They're in control of their data—no more chasing paper trails.

They see risks before they become problems.

They've unlocked the power to scale, stress-free.

A platform built for ambition

Wagamama's story isn't unique. It's just ahead of the curve. From national retailers to lifesaving ambulance services, Concerto is redefining what it means to manage a modern estate.

Our clients choose Concerto because they want more than just software. They want a partner. A platform. And a plan for tomorrow.

Ready to take control?

Whether your estate is made of restaurants, retail, or regional hubs, Concerto makes it easier to manage what matters, today and tomorrow.

Let's talk about your estate

Or just give us a call. We'll show you how Concerto makes the complex, simple.

Enter Concerto: A platform as bold as their flavours

Wagamama already knew the benefits of Bellrock's maintenance expertise. But they were ready to go further: owning their lease data, not just reacting to it.

With Concerto, they've now got a sleek, user-friendly command centre for their estate. Legal agreements, landlord responsibilities, key dates, it's all in one place. Real-time dashboards give Erin and her team instant clarity, while automated notifications keep them ahead of the curve.

And the magic doesn't stop there.

  • Mobile inspections with our app, Mobiess? Easy.
  • Bespoke reporting and benchmarking? Built-in.
  • External partner access? No extra cost.

It's smart. It's simple. It's estate management, finally done right.

What does this mean for Wagamama?

They're in control of their data—no more chasing paper trails.

They see risks before they become problems.

They've unlocked the power to scale, stress-free.

A platform built for ambition

Wagamama's story isn't unique. It's just ahead of the curve. From national retailers to lifesaving ambulance services, Concerto is redefining what it means to manage a modern estate.

Our clients choose Concerto because they want more than just software. They want a partner. A platform. And a plan for tomorrow.

Ready to take control?

Whether your estate is made of restaurants, retail, or regional hubs, Concerto makes it easier to manage what matters, today and tomorrow.

Let's talk about your estate

Or just give us a call. We'll show you how Concerto makes the complex, simple.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

It is a credit to Concerto that the technology and usability of the software is both comprehensive and user-friendly.

Bruce Barclay
Head of Property and Facilities

I know I've said it a million times but on our own side I'm so happy how things are going and personally, I can't speak highly enough of Will.

Mark Dovey
Resources Directorate

The support Desk is fabulous.

Marie Holroyde

We appreciate your professionalism and all of your assistance, we cannot thank you enough!

Tia Willis-Jones
Functional Developer

Concerto has been a real success in ensuring the team has access to information.

Ross Macdonald
Planned Improvement & M&E Services Team Principal

I have tested and everything is pulling across as it should. THANKYOU THANKYOU THANKYOU - To all of you for helping me out with this- I am literally crying with tears of joy!

Tisha Jardine
Facilities Helpdesk Manager

We are a challenging organisation to work with as you can imagine, which is why I wanted to share how Leo has done an amazing job to be committed at short notice, with all aspects of the project whether this be remotely or in person.

Karl Goodenough
Operational Manager

I just want to rewatch the demo you did yesterday (it was THAT good!).

Stephen Curtis
Technical Asset Officer

Dave's technical knowledge, ability to clearly explain matters and timely email updates alongside Rachel's customer focused approach and network of colleagues within Concerto were fully appreciated by the City of London team.

Daniel Tyler
Property Contract Performance Manager

You can be rest assured that you'll be looked after.

Karl Goodenough
Hard Services Operations Manager

Good forums involving other authorities.

Michael Beswick
Property Information & Systems Manager

Bringing Concerto data together with wider business datasets in our enterprise data warehouse has unlocked powerful insights, helping us make smarter, quicker decisions across the organisation. Spot On.

Stuart Truman
Product Owner

Let's start the conversation

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