University of Manchester - Customer Stories

The University set out to:

Replace legacy systems with a single, secure platform
Gain visibility and control over asset and space data
Align maintenance with SFG20 standards
Centralise compliance documentation
Integrate with systems including BMS and finance
Improve the tracking of reactive and planned maintenance

They needed a solution that worked out of the box but could still grow with them.

The solution: one platform for smarter estates

Concerto delivered a full IWMS solution. Secure, cloud-hosted and aligned with the University's data and security policies.

Key features included:

Asset and space management
Reactive and planned maintenance scheduling
Statutory compliance tracking
Document storage and audit readiness
Project and programme management
Real-time dashboards and reporting

All configured using standard modules, ensuring quick deployment and long-term flexibility.

The delivery: structured, supported, successful

Concerto worked closely with the University to deliver the platform step by step:

Discovery workshops with Estates, IT, Compliance and Capital Projects
Migration from multiple systems into a single asset register
Room-level data reconciliation
Optional support for QR and NFC tagging
Training through classroom sessions, mobile guidance and digital walkthroughs

A post-launch hypercare period ensured stability, user feedback and smooth adoption.

The results: control, compliance and visibility

Today, the system manages over 10,000 assets across the estate and supports daily operations at scale. The University now benefits from:

Better space and asset utilisation with accurate data
Faster issue resolution with full maintenance traceability
Reliable compliance tracking and audit support
End-to-end visibility for project and programme delivery
Secure user access aligned to internal IT policies

Book a discovery session with our team

Concerto helps higher education estates run better from plant room to project boardroom.

The University set out to:

Replace legacy systems with a single, secure platform
Gain visibility and control over asset and space data
Align maintenance with SFG20 standards
Centralise compliance documentation
Integrate with systems including BMS and finance
Improve the tracking of reactive and planned maintenance

They needed a solution that worked out of the box but could still grow with them.

The solution: one platform for smarter estates

Concerto delivered a full IWMS solution. Secure, cloud-hosted and aligned with the University's data and security policies.

Key features included:

Asset and space management
Reactive and planned maintenance scheduling
Statutory compliance tracking
Document storage and audit readiness
Project and programme management
Real-time dashboards and reporting

All configured using standard modules, ensuring quick deployment and long-term flexibility.

“Going live with Concerto IWMS has given us real-time assurance on compliance while laying the groundwork for fully joined-up project and programme management.” — Jon Ashley, Director of Estates Support

The delivery: structured, supported, successful

Concerto worked closely with the University to deliver the platform step by step:

Discovery workshops with Estates, IT, Compliance and Capital Projects
Migration from multiple systems into a single asset register
Room-level data reconciliation
Optional support for QR and NFC tagging
Training through classroom sessions, mobile guidance and digital walkthroughs

A post-launch hypercare period ensured stability, user feedback and smooth adoption.

The results: control, compliance and visibility

Today, the system manages over 10,000 assets across the estate and supports daily operations at scale. The University now benefits from:

Better space and asset utilisation with accurate data
Faster issue resolution with full maintenance traceability
Reliable compliance tracking and audit support
End-to-end visibility for project and programme delivery
Secure user access aligned to internal IT policies

Book a discovery session with our team.

Concerto helps higher education estates run better from plant room to project boardroom.

Concerto is awesome.

Mark Dovey

Resources Directorate

I know I've said it a million times but on our own side I'm so happy how things are going and personally, I can't speak highly enough of Will.

Mark Dovey

Resources Directorate

Concerto enables us to make informed decision on our land and property interests. We now meet our legal obligations through transparent data. Without Concerto we would otherwise struggle.

Andrew Stirling

Head of Corporate Estates

Without the dedication of Concerto we would not be able to function in these unprecedented times!

Mike Higginson

Framework Manager

I have tested and everything is pulling across as it should. THANKYOU THANKYOU THANKYOU - To all of you for helping me out with this- I am literally crying with tears of joy!

Tisha Jardine

Facilities Helpdesk Manager