Protecting animals, powered by insight: How the RSPCA transformed property management with Concerto

RSPCA

As the leading animal welfare charity in England and Wales, the RSPCA carries out life-saving work every day rescuing, rehabilitating and rehoming animals in need.

But behind that frontline care is a vast network of veterinary hospitals, rescue centres and outreach programmes. All of which rely on well-managed facilities to deliver essential services.

With scattered data, inconsistent reporting and limited visibility into their property estate, the RSPCA needed more than spreadsheets and siloed systems.

They needed clarity. And control. So, they chose Concerto.

RSPCA

The challenge: A complex estate with a compassionate mission

With so many sites to manage and lives depending on every decision, the RSPCA required a system that could:

  • Track performance and maintenance in real time
  • Standardise estate processes across all properties
  • Support lifecycle planning and cost forecasting
  • Improve data sharing between departments and services

Every decision had to be fast, transparent and accountable.

The solution: centralised, connected and compassionate

Concerto's Integrated Workplace Management System (IWMS) was selected to bring the RSPCA's estate into one intuitive platform.

The solution included:

  • Helpdesk and reactive maintenance tracking
  • Asset management and Planned Preventive Maintenance (PPM)
  • Supplier portal for consistent workflows across partners
  • Condition surveys and project management modules

Now, teams across the country use Concerto to log tickets, access real-time data, and make faster, better-informed decisions.

“Concerto has helped us streamline operations—so we can focus more of our energy where it really matters: on the animals in our care.”

The impact: Time saved, lives changed

Since implementing Concerto, the RSPCA has seen:

  • Faster response times to property and maintenance issues
  • Higher first-time fix rates, reducing disruption to services
  • Significant cost savings in the first year alone
  • Increased transparency and control across its entire estate

This isn't just operational improvement. It's mission-enabling.

With Concerto, the RSPCA has empowered its teams to work more efficiently and more collaboratively, ultimately improving outcomes for the animals and communities they serve.

A smarter way to serve your mission

Whether you're saving lives, supporting people or caring for communities, Concerto helps charities like the RSPCA unlock the power of data and decision-making.

Let's talk about your estate

Because the better your buildings run, the more good you can do.

 

 

Request your personal demo

 

The challenge: A complex estate with a compassionate mission

With so many sites to manage and lives depending on every decision, the RSPCA required a system that could:

  • Track performance and maintenance in real time
  • Standardise estate processes across all properties
  • Support lifecycle planning and cost forecasting
  • Improve data sharing between departments and services

Every decision had to be fast, transparent and accountable.

The solution: centralised, connected and compassionate

Concerto's Integrated Workplace Management System (IWMS) was selected to bring the RSPCA's estate into one intuitive platform.

The solution included:

  • Helpdesk and reactive maintenance tracking
  • Asset management and Planned Preventive Maintenance (PPM)
  • Supplier portal for consistent workflows across partners
  • Condition surveys and project management modules

Now, teams across the country use Concerto to log tickets, access real-time data, and make faster, better-informed decisions.

“Concerto has helped us streamline operations—so we can focus more of our energy where it really matters: on the animals in our care.”

 

The impact: Time saved, lives changed

Since implementing Concerto, the RSPCA has seen:

  • Faster response times to property and maintenance issues
  • Higher first-time fix rates, reducing disruption to services
  • Significant cost savings in the first year alone
  • Increased transparency and control across its entire estate

This isn't just operational improvement. It's mission-enabling.

With Concerto, the RSPCA has empowered its teams to work more efficiently and more collaboratively, ultimately improving outcomes for the animals and communities they serve.

A smarter way to serve your mission

Whether you're saving lives, supporting people or caring for communities, Concerto helps charities like the RSPCA unlock the power of data and decision-making.

Let's talk about your estate

Because the better your buildings run, the more good you can do.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

Wow, that is fantastic and very quick service.

You can be rest assured that you'll be looked after.

Karl Goodenough
Hard Services Operations Manager

Amazing product, incredible team.

Neil Rennison
Head of Facilities and Maintenance

Thanks for the training today, great session and well received by the whole team.

Jo Petford
National Facilities Manager

Phil has been really instrumental in helping to move the ERP integration work forward.

Veronica Watling
Project Manager - Transformation

Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.

Denise Wood
Registrar

Concerto gives me real-time information and transparency of our statutory obligations.

Laura Birnbaum
Assistant Director of Property & TSS

Without it I don't think we'd be able to do our jobs as effectively as we do.

Keith Bradford
PMO, Commercial and Design Lead

Concerto proved invaluable to the Bermuda Government Estates and Building team to allow them to continue to work from home and access their work online.

Steve Conway
Chief Surveyor, Dept of Public Land & Buildings, Ministry of Works

The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.

Gemma Cain
Senior Asset Management Officer

We all came away feeling very confident that we’ll be well guided through this major project.

Mark Duggan
Head of Assets and Compliance

The best onboarding consultant we ever had.

Thierry Lambert

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