Protecting animals, powered by insight: How the RSPCA transformed property management with Concerto

RSPCA

As the leading animal welfare charity in England and Wales, the RSPCA carries out life-saving work every day rescuing, rehabilitating and rehoming animals in need.

But behind that frontline care is a vast network of veterinary hospitals, rescue centres and outreach programmes. All of which rely on well-managed facilities to deliver essential services.

With scattered data, inconsistent reporting and limited visibility into their property estate, the RSPCA needed more than spreadsheets and siloed systems.

They needed clarity. And control. So, they chose Concerto.

RSPCA

The challenge: A complex estate with a compassionate mission

With so many sites to manage and lives depending on every decision, the RSPCA required a system that could:

  • Track performance and maintenance in real time
  • Standardise estate processes across all properties
  • Support lifecycle planning and cost forecasting
  • Improve data sharing between departments and services

Every decision had to be fast, transparent and accountable.

The solution: centralised, connected and compassionate

Concerto's Integrated Workplace Management System (IWMS) was selected to bring the RSPCA's estate into one intuitive platform.

The solution included:

  • Helpdesk and reactive maintenance tracking
  • Asset management and Planned Preventive Maintenance (PPM)
  • Supplier portal for consistent workflows across partners
  • Condition surveys and project management modules

Now, teams across the country use Concerto to log tickets, access real-time data, and make faster, better-informed decisions.

“Concerto has helped us streamline operations—so we can focus more of our energy where it really matters: on the animals in our care.”

The impact: Time saved, lives changed

Since implementing Concerto, the RSPCA has seen:

  • Faster response times to property and maintenance issues
  • Higher first-time fix rates, reducing disruption to services
  • Significant cost savings in the first year alone
  • Increased transparency and control across its entire estate

This isn't just operational improvement. It's mission-enabling.

With Concerto, the RSPCA has empowered its teams to work more efficiently and more collaboratively, ultimately improving outcomes for the animals and communities they serve.

A smarter way to serve your mission

Whether you're saving lives, supporting people or caring for communities, Concerto helps charities like the RSPCA unlock the power of data and decision-making.

Let's talk about your estate

Because the better your buildings run, the more good you can do.

 

 

Request your personal demo

 

The challenge: A complex estate with a compassionate mission

With so many sites to manage and lives depending on every decision, the RSPCA required a system that could:

  • Track performance and maintenance in real time
  • Standardise estate processes across all properties
  • Support lifecycle planning and cost forecasting
  • Improve data sharing between departments and services

Every decision had to be fast, transparent and accountable.

The solution: centralised, connected and compassionate

Concerto's Integrated Workplace Management System (IWMS) was selected to bring the RSPCA's estate into one intuitive platform.

The solution included:

  • Helpdesk and reactive maintenance tracking
  • Asset management and Planned Preventive Maintenance (PPM)
  • Supplier portal for consistent workflows across partners
  • Condition surveys and project management modules

Now, teams across the country use Concerto to log tickets, access real-time data, and make faster, better-informed decisions.

“Concerto has helped us streamline operations—so we can focus more of our energy where it really matters: on the animals in our care.”

 

The impact: Time saved, lives changed

Since implementing Concerto, the RSPCA has seen:

  • Faster response times to property and maintenance issues
  • Higher first-time fix rates, reducing disruption to services
  • Significant cost savings in the first year alone
  • Increased transparency and control across its entire estate

This isn't just operational improvement. It's mission-enabling.

With Concerto, the RSPCA has empowered its teams to work more efficiently and more collaboratively, ultimately improving outcomes for the animals and communities they serve.

A smarter way to serve your mission

Whether you're saving lives, supporting people or caring for communities, Concerto helps charities like the RSPCA unlock the power of data and decision-making.

Let's talk about your estate

Because the better your buildings run, the more good you can do.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

The ability to adapt the system to the diverse requirements of the Trust has been the major benefit.

David Bailey
Group Property Systems Manager

Concerto enables us to make informed decision on our land and property interests. We now meet our legal obligations through transparent data. Without Concerto we would otherwise struggle.

Andrew Stirling
Head of Corporate Estates

You have a great team at Concerto.

Claire Norman
Project Office Manager

David Carr was at the forefront of data migration from an old Access database to the Concerto Product, setting up simple to use templates, and challenging data sets.

Steve Sproat

Without it I don't think we'd be able to do our jobs as effectively as we do.

Keith Bradford
PMO, Commercial and Design Lead

GAME CHANGER compared to our current solution.

We are a challenging organisation to work with as you can imagine, which is why I wanted to share how Leo has done an amazing job to be committed at short notice, with all aspects of the project whether this be remotely or in person.

Karl Goodenough
Operational Manager

We cannot thank you enough.

Tia Willis-Jones
Functional Developer

You have a great team at Concerto.

Claire Norman
Project Office Manager

It is a credit to Concerto that the technology and usability of the software is both comprehensive and user-friendly.

Bruce Barclay
Head of Property and Facilities

The best onboarding consultant we ever had.

Thierry Lambert

Concerto has been a game-changer.

Steve Swain
Asset Management Officer

Let's start the conversation

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