RSPCA - Customer Stories

With so many sites to manage and lives depending on every decision, the RSPCA required a system that could:

Track performance and maintenance in real time
Standardise estate processes across all properties
Support lifecycle planning and cost forecasting
Improve data sharing between departments and services

Every decision had to be fast, transparent and accountable.

The solution: centralised, connected and compassionate

Concerto's Integrated Workplace Management System (IWMS) was selected to bring the RSPCA's estate into one intuitive platform.

The solution included:

Helpdesk and reactive maintenance tracking
Asset management and Planned Preventive Maintenance (PPM)
Supplier portal for consistent workflows across partners
Condition surveys and project management modules

Now, teams across the country use Concerto to log tickets, access real-time data, and make faster, better-informed decisions.

The impact: Time saved, lives changed

Since implementing Concerto, the RSPCA has seen:

Faster response times to property and maintenance issues
Higher first-time fix rates, reducing disruption to services
Significant cost savings in the first year alone
Increased transparency and control across its entire estate

This isn't just operational improvement. It's mission-enabling.

With Concerto, the RSPCA has empowered its teams to work more efficiently and more collaboratively, ultimately improving outcomes for the animals and communities they serve.

A smarter way to serve your mission

Whether you're saving lives, supporting people or caring for communities, Concerto helps charities like the RSPCA unlock the power of data and decision-making.

Let's talk about your estate

Because the better your buildings run, the more good you can do.

With so many sites to manage and lives depending on every decision, the RSPCA required a system that could:

Track performance and maintenance in real time
Standardise estate processes across all properties
Support lifecycle planning and cost forecasting
Improve data sharing between departments and services

Every decision had to be fast, transparent and accountable.

The solution: centralised, connected and compassionate

Concerto's Integrated Workplace Management System (IWMS) was selected to bring the RSPCA's estate into one intuitive platform.

The solution included:

Helpdesk and reactive maintenance tracking
Asset management and Planned Preventive Maintenance (PPM)
Supplier portal for consistent workflows across partners
Condition surveys and project management modules

Now, teams across the country use Concerto to log tickets, access real-time data, and make faster, better-informed decisions.

“Concerto has helped us streamline operations—so we can focus more of our energy where it really matters: on the animals in our care.”

The impact: Time saved, lives changed

Since implementing Concerto, the RSPCA has seen:

Faster response times to property and maintenance issues
Higher first-time fix rates, reducing disruption to services
Significant cost savings in the first year alone
Increased transparency and control across its entire estate

This isn't just operational improvement. It's mission-enabling.

With Concerto, the RSPCA has empowered its teams to work more efficiently and more collaboratively, ultimately improving outcomes for the animals and communities they serve.

A smarter way to serve your mission

Whether you're saving lives, supporting people or caring for communities, Concerto helps charities like the RSPCA unlock the power of data and decision-making.

Let's talk about your estate

Because the better your buildings run, the more good you can do.