Protecting animals, powered by insight: How the RSPCA transformed property management with Concerto

RSPCA

As the leading animal welfare charity in England and Wales, the RSPCA carries out life-saving work every day rescuing, rehabilitating and rehoming animals in need.

But behind that frontline care is a vast network of veterinary hospitals, rescue centres and outreach programmes. All of which rely on well-managed facilities to deliver essential services.

With scattered data, inconsistent reporting and limited visibility into their property estate, the RSPCA needed more than spreadsheets and siloed systems.

They needed clarity. And control. So, they chose Concerto.

RSPCA

The challenge: A complex estate with a compassionate mission

With so many sites to manage and lives depending on every decision, the RSPCA required a system that could:

  • Track performance and maintenance in real time
  • Standardise estate processes across all properties
  • Support lifecycle planning and cost forecasting
  • Improve data sharing between departments and services

Every decision had to be fast, transparent and accountable.

The solution: centralised, connected and compassionate

Concerto's Integrated Workplace Management System (IWMS) was selected to bring the RSPCA's estate into one intuitive platform.

The solution included:

  • Helpdesk and reactive maintenance tracking
  • Asset management and Planned Preventive Maintenance (PPM)
  • Supplier portal for consistent workflows across partners
  • Condition surveys and project management modules

Now, teams across the country use Concerto to log tickets, access real-time data, and make faster, better-informed decisions.

“Concerto has helped us streamline operations—so we can focus more of our energy where it really matters: on the animals in our care.”

The impact: Time saved, lives changed

Since implementing Concerto, the RSPCA has seen:

  • Faster response times to property and maintenance issues
  • Higher first-time fix rates, reducing disruption to services
  • Significant cost savings in the first year alone
  • Increased transparency and control across its entire estate

This isn't just operational improvement. It's mission-enabling.

With Concerto, the RSPCA has empowered its teams to work more efficiently and more collaboratively, ultimately improving outcomes for the animals and communities they serve.

A smarter way to serve your mission

Whether you're saving lives, supporting people or caring for communities, Concerto helps charities like the RSPCA unlock the power of data and decision-making.

Let's talk about your estate

Because the better your buildings run, the more good you can do.

 

 

Request your personal demo

 

The challenge: A complex estate with a compassionate mission

With so many sites to manage and lives depending on every decision, the RSPCA required a system that could:

  • Track performance and maintenance in real time
  • Standardise estate processes across all properties
  • Support lifecycle planning and cost forecasting
  • Improve data sharing between departments and services

Every decision had to be fast, transparent and accountable.

The solution: centralised, connected and compassionate

Concerto's Integrated Workplace Management System (IWMS) was selected to bring the RSPCA's estate into one intuitive platform.

The solution included:

  • Helpdesk and reactive maintenance tracking
  • Asset management and Planned Preventive Maintenance (PPM)
  • Supplier portal for consistent workflows across partners
  • Condition surveys and project management modules

Now, teams across the country use Concerto to log tickets, access real-time data, and make faster, better-informed decisions.

“Concerto has helped us streamline operations—so we can focus more of our energy where it really matters: on the animals in our care.”

 

The impact: Time saved, lives changed

Since implementing Concerto, the RSPCA has seen:

  • Faster response times to property and maintenance issues
  • Higher first-time fix rates, reducing disruption to services
  • Significant cost savings in the first year alone
  • Increased transparency and control across its entire estate

This isn't just operational improvement. It's mission-enabling.

With Concerto, the RSPCA has empowered its teams to work more efficiently and more collaboratively, ultimately improving outcomes for the animals and communities they serve.

A smarter way to serve your mission

Whether you're saving lives, supporting people or caring for communities, Concerto helps charities like the RSPCA unlock the power of data and decision-making.

Let's talk about your estate

Because the better your buildings run, the more good you can do.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

Concerto gives me real-time information and transparency of our statutory obligations.

Laura Birnbaum
Assistant Director of Property & TSS

Concerto enables us to make informed decision on our land and property interests. We now meet our legal obligations through transparent data. Without Concerto we would otherwise struggle.

Andrew Stirling
Head of Corporate Estates

David Carr was at the forefront of data migration from an old Access database to the Concerto Product, setting up simple to use templates, and challenging data sets.

Steve Sproat

Concerto has been a real success in ensuring the team has access to information.

Ross Macdonald
Planned Improvement & M&E Services Team Principal

Thank you so very much for dedicating yourself to us for the last few days.

Zoe Curtis
Director of Visitor and Venue Services

Concerto proved invaluable to the Bermuda Government Estates and Building team to allow them to continue to work from home and access their work online.

Steve Conway
Chief Surveyor, Dept of Public Land & Buildings, Ministry of Works

We are pleased to see the innovation coming out of Concerto … keep up the great work!

Bruce Barclay
Head of Property and Facilities

Wow, that is fantastic and very quick service.

Good forums involving other authorities.

Michael Beswick
Property Information & Systems Manager

Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.

Ed Curley
Project Manager AMS

Bringing Concerto data together with wider business datasets in our enterprise data warehouse has unlocked powerful insights, helping us make smarter, quicker decisions across the organisation. Spot On.

Stuart Truman
Product Owner

Your teams have been absolutely brilliant and have made the switch possible, working with our techies and speaking in a language beyond me.

Steve Sproat

Let's start the conversation

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