Safer stores, smarter reporting: How Poundland scaled H&S management with Concerto

Poundland

With hundreds of high-footfall stores across the UK, Poundland needed more than a paper trail to manage health and safety. They needed a system that could grow with them, smart, scalable and simple to use across every location.

The goal? Consistent compliance, clear oversight, and real-time visibility for incidents, near-misses and audits all without adding complexity to store operations.

Poundland

The challenge: safety at scale

Poundland faced several hurdles in building an effective H&S reporting solution:

  • Rolling out a standardised system across a large retail network
  • Ensuring all users, from store managers to contractors, were trained and engaged
  • Capturing real-time data to act quickly on incidents
  • Integrating seamlessly with existing retail systems
  • Delivering compliance confidence across every site

The solution: Tailored, tracked and trusted

Concerto configured a Health & Safety reporting system tailored to Poundland's retail reality where fast pace meets high accountability.

Key features included:

  • Role-based access for store teams, contractors, and H&S leads
  • Real-time logging and incident tracking from any location
  • Standardised audit templates and safety forms
  • Automated workflows to streamline response and follow-up
  • Custom APIs to integrate with existing store management tool

A phased rollout and scalable training programme ensured smooth adoption, while embedded feedback loops helped improve system use from day one.

“Concerto gave us a platform that feels like it was built for our people—easy to use, fast to scale, and clear to report on.”

The results: Compliance made simple

From initial setup to full operation, the system delivered real impact:

  • Faster reporting of accidents, near-misses, and incidents
  • Consistent compliance across all locations through standardised templates
  • Improved operational efficiency with less admin and quicker workflows
  • High adoption rates thanks to an intuitive, user-friendly interface
  • Lower costs through automation and reduced duplication of effort

KPIs such as reporting time, user activity, and audit completion were tracked to ensure value and effectiveness.

Built for Poundland. Ready for any organisation.

Poundland's success shows how Concerto delivers health and safety systems that scale, simplify compliance, and support front-line teams making it a strong fit for other high-accountability environments, such as Northumbria Police.

Explore how our H&S solutions could work for your organisation

Because keeping people safe starts with having the right tools in place.

Request your personal demo

The challenge: safety at scale

Poundland faced several hurdles in building an effective H&S reporting solution:

  • Rolling out a standardised system across a large retail network
  • Ensuring all users, from store managers to contractors, were trained and engaged
  • Capturing real-time data to act quickly on incidents
  • Integrating seamlessly with existing retail systems
  • Delivering compliance confidence across every site

The solution: Tailored, tracked and trusted

Concerto configured a Health & Safety reporting system tailored to Poundland's retail reality where fast pace meets high accountability.

Key features included:

  • Role-based access for store teams, contractors, and H&S leads
  • Real-time logging and incident tracking from any location
  • Standardised audit templates and safety forms
  • Automated workflows to streamline response and follow-up
  • Custom APIs to integrate with existing store management tool

A phased rollout and scalable training programme ensured smooth adoption, while embedded feedback loops helped improve system use from day one.

“Concerto gave us a platform that feels like it was built for our people—easy to use, fast to scale, and clear to report on.”

 

The results: Compliance made simple

From initial setup to full operation, the system delivered real impact:

  • Faster reporting of accidents, near-misses, and incidents
  • Consistent compliance across all locations through standardised templates
  • Improved operational efficiency with less admin and quicker workflows
  • High adoption rates thanks to an intuitive, user-friendly interface
  • Lower costs through automation and reduced duplication of effort

KPIs such as reporting time, user activity, and audit completion were tracked to ensure value and effectiveness.

Built for Poundland. Ready for any organisation.

Poundland's success shows how Concerto delivers health and safety systems that scale, simplify compliance, and support front-line teams making it a strong fit for other high-accountability environments, such as Northumbria Police.

Explore how our H&S solutions could work for your organisation

Because keeping people safe starts with having the right tools in place.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

You have a great team at Concerto.

Claire Norman
Project Office Manager

In terms of when we go to Concerto with something we think we need, their skills at working with us to provide solutions but not always ones that cost us money.

Kirtsy Fleming
Corporate Asset Management Team

I once again am in awe.

Amelia Paine
Business Intelligence Manager

You have a great team at Concerto.

Claire Norman
Project Office Manager

Super excited and impressed with what we can achieve.

Aydin Sipaloglu
Assistant Director Property

You can be rest assured that you'll be looked after.

Karl Goodenough
Hard Services Operations Manager

Your teams have been absolutely brilliant and have made the switch possible, working with our techies and speaking in a language beyond me.

Steve Sproat

The Service Desk is always very responsive to tickets raised.

Karen Palmer
Senior Operational Support Officer

Concerto proved invaluable to the Bermuda Government Estates and Building team to allow them to continue to work from home and access their work online.

Steve Conway
Chief Surveyor, Dept of Public Land & Buildings, Ministry of Works

I just want to rewatch the demo you did yesterday (it was THAT good!).

Stephen Curtis
Technical Asset Officer

Concerto has been a real success in ensuring the team has access to information.

Ross Macdonald
Planned Improvement & M&E Services Team Principal

The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.

Helen Bell
Transformation Project Manager

Let's start the conversation

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