Safer stores, smarter reporting: How Poundland scaled H&S management with Concerto

Poundland

With hundreds of high-footfall stores across the UK, Poundland needed more than a paper trail to manage health and safety. They needed a system that could grow with them, smart, scalable and simple to use across every location.

The goal? Consistent compliance, clear oversight, and real-time visibility for incidents, near-misses and audits all without adding complexity to store operations.

Poundland

The challenge: safety at scale

Poundland faced several hurdles in building an effective H&S reporting solution:

  • Rolling out a standardised system across a large retail network
  • Ensuring all users, from store managers to contractors, were trained and engaged
  • Capturing real-time data to act quickly on incidents
  • Integrating seamlessly with existing retail systems
  • Delivering compliance confidence across every site

The solution: Tailored, tracked and trusted

Concerto configured a Health & Safety reporting system tailored to Poundland's retail reality where fast pace meets high accountability.

Key features included:

  • Role-based access for store teams, contractors, and H&S leads
  • Real-time logging and incident tracking from any location
  • Standardised audit templates and safety forms
  • Automated workflows to streamline response and follow-up
  • Custom APIs to integrate with existing store management tool

A phased rollout and scalable training programme ensured smooth adoption, while embedded feedback loops helped improve system use from day one.

“Concerto gave us a platform that feels like it was built for our people—easy to use, fast to scale, and clear to report on.”

The results: Compliance made simple

From initial setup to full operation, the system delivered real impact:

  • Faster reporting of accidents, near-misses, and incidents
  • Consistent compliance across all locations through standardised templates
  • Improved operational efficiency with less admin and quicker workflows
  • High adoption rates thanks to an intuitive, user-friendly interface
  • Lower costs through automation and reduced duplication of effort

KPIs such as reporting time, user activity, and audit completion were tracked to ensure value and effectiveness.

Built for Poundland. Ready for any organisation.

Poundland's success shows how Concerto delivers health and safety systems that scale, simplify compliance, and support front-line teams making it a strong fit for other high-accountability environments, such as Northumbria Police.

Explore how our H&S solutions could work for your organisation

Because keeping people safe starts with having the right tools in place.

Request your personal demo

The challenge: safety at scale

Poundland faced several hurdles in building an effective H&S reporting solution:

  • Rolling out a standardised system across a large retail network
  • Ensuring all users, from store managers to contractors, were trained and engaged
  • Capturing real-time data to act quickly on incidents
  • Integrating seamlessly with existing retail systems
  • Delivering compliance confidence across every site

The solution: Tailored, tracked and trusted

Concerto configured a Health & Safety reporting system tailored to Poundland's retail reality where fast pace meets high accountability.

Key features included:

  • Role-based access for store teams, contractors, and H&S leads
  • Real-time logging and incident tracking from any location
  • Standardised audit templates and safety forms
  • Automated workflows to streamline response and follow-up
  • Custom APIs to integrate with existing store management tool

A phased rollout and scalable training programme ensured smooth adoption, while embedded feedback loops helped improve system use from day one.

“Concerto gave us a platform that feels like it was built for our people—easy to use, fast to scale, and clear to report on.”

 

The results: Compliance made simple

From initial setup to full operation, the system delivered real impact:

  • Faster reporting of accidents, near-misses, and incidents
  • Consistent compliance across all locations through standardised templates
  • Improved operational efficiency with less admin and quicker workflows
  • High adoption rates thanks to an intuitive, user-friendly interface
  • Lower costs through automation and reduced duplication of effort

KPIs such as reporting time, user activity, and audit completion were tracked to ensure value and effectiveness.

Built for Poundland. Ready for any organisation.

Poundland's success shows how Concerto delivers health and safety systems that scale, simplify compliance, and support front-line teams making it a strong fit for other high-accountability environments, such as Northumbria Police.

Explore how our H&S solutions could work for your organisation

Because keeping people safe starts with having the right tools in place.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

It is a credit to Concerto that the technology and usability of the software is both comprehensive and user-friendly.

Bruce Barclay
Head of Property and Facilities

It's becoming a bit of go-to software, particularly for local authorities and local government because we have such a diverse portfolio, and to capture that accurately is not easily done.

Mark Davey
Asset Records Manager

Bringing Concerto data together with wider business datasets in our enterprise data warehouse has unlocked powerful insights, helping us make smarter, quicker decisions across the organisation. Spot On.

Stuart Truman
Product Owner

Without the dedication of Concerto we would not be able to function in these unprecedented times!

Mike Higginson
Framework Manager

Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.

Denise Wood
Registrar

Thank you for your patience and support, we were only saying last week how much we value you and enjoy working with you.

Darren Maplesden

Thanks for the training today, great session and well received by the whole team.

Jo Petford
National Facilities Manager

Concerto has been a real success in ensuring the team has access to information.

Ross Macdonald
Planned Improvement & M&E Services Team Principal

Concerto gives me real-time information and transparency of our statutory obligations.

Laura Birnbaum
Assistant Director of Property & TSS

We are a challenging organisation to work with as you can imagine, which is why I wanted to share how Leo has done an amazing job to be committed at short notice, with all aspects of the project whether this be remotely or in person.

Karl Goodenough
Operational Manager

When asked to do a change to the system at very short notice Dale was very helpful and got the job done!!

Simon Retter
AMS Project Support Officer

Without it I don't think we'd be able to do our jobs as effectively as we do.

Keith Bradford
PMO, Commercial and Design Lead

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