Connecting communities, one property at a time: Orkney Islands Council and Concerto

Orkney Council

When your council services span everything from roads to harbours to housing repairs, across more than 70 islands, every second counts.

That's the challenge Orkney Islands Council faces daily. As the harbour authority, housing provider, and local government for a far-reaching and rural community, they needed a system that could bring people, places and priorities together.

So, they chose Concerto.

Orkney Island

One system. Many services. Seamless control.

Orkney Islands Council now uses Concerto to manage maintenance and workflow across its 1,000+ domestic properties ensuring compliance with the Scottish Housing Quality Standard (SHQS) while delivering high-quality service for residents.

But this is no off-the-shelf solution. Together, we built a customised setup that supports every detail, including:

  • Helpdesk and work order management
  • Planned, reactive and cyclical maintenance
  • Void management and capital improvement projects
  • Invoice tracking, payment management and financial oversight

All integrated directly with the Council's finance systems for total visibility and peace of mind.

Built with tenants in mind

Concerto supports the Council's commitment to tenant wellbeing and transparency. With features like:

  • Stop-the-clock functions for cases like denied access
  • Job linking that highlights recurring issues at a property
  • Right-to-repair mechanisms to prioritise health and safety concerns
  • Automated bulletins for housing teams to stay informed in real-time

This isn't just about ticking boxes it's about delivering a better experience for everyone involved.

“Now, everyone from contractors to case officers sees the same picture, making decisions faster, fairer, and more informed.”

From shore to door, it just works

Thanks to Concerto, Orkney Islands Council can manage its housing estate with the same precision it applies to its piers and harbours.

With all contractors using the Concerto Supplier Portal, there's consistency across the board.

No delays. No missed steps. Just a unified process that keeps homes safe, repairs timely and data reliable.

See what Concerto could do for you

From remote regions to growing cities, Concerto gives public sector teams the tools they need to manage estates with clarity, care and control.

You focus on your communities. We'll help manage the rest.

Speak to a specialist

Because better property management starts here.

 

Request your personal demo

One system. Many services. Seamless control.

Orkney Islands Council now uses Concerto to manage maintenance and workflow across its 1,000+ domestic properties ensuring compliance with the Scottish Housing Quality Standard (SHQS) while delivering high-quality service for residents.

But this is no off-the-shelf solution. Together, we built a customised setup that supports every detail, including:

  • Helpdesk and work order management
  • Planned, reactive and cyclical maintenance
  • Void management and capital improvement projects
  • Invoice tracking, payment management and financial oversight

All integrated directly with the Council's finance systems for total visibility and peace of mind.

Built with tenants in mind

Concerto supports the Council's commitment to tenant wellbeing and transparency. With features like:

  • Stop-the-clock functions for cases like denied access
  • Job linking that highlights recurring issues at a property
  • Right-to-repair mechanisms to prioritise health and safety concerns
  • Automated bulletins for housing teams to stay informed in real-time

This isn't just about ticking boxes it's about delivering a better experience for everyone involved.

“Now, everyone from contractors to case officers sees the same picture, making decisions faster, fairer, and more informed.”

 

From shore to door, it just works

Thanks to Concerto, Orkney Islands Council can manage its housing estate with the same precision it applies to its piers and harbours.

With all contractors using the Concerto Supplier Portal, there's consistency across the board.

No delays. No missed steps. Just a unified process that keeps homes safe, repairs timely and data reliable.

See what Concerto could do for you

From remote regions to growing cities, Concerto gives public sector teams the tools they need to manage estates with clarity, care and control.

You focus on your communities. We'll help manage the rest.

Speak to a specialist

Because better property management starts here.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

Thank you for your patience and support, we were only saying last week how much we value you and enjoy working with you.

Darren Maplesden

Concerto proved invaluable to the Bermuda Government Estates and Building team to allow them to continue to work from home and access their work online.

Steve Conway
Chief Surveyor, Dept of Public Land & Buildings, Ministry of Works

You have a great team at Concerto.

Claire Norman
Project Office Manager

The Service Desk is always very responsive to tickets raised.

Karen Palmer
Senior Operational Support Officer

Phil has been really instrumental in helping to move the ERP integration work forward.

Veronica Watling
Project Manager - Transformation

Without the dedication of Concerto we would not be able to function in these unprecedented times!

Mike Higginson
Framework Manager

You guys have been superb. Our onboarding consultant, Rachel, gets a special mention.

Mike Crawford
Estates Manager

The Service Desk is always very responsive to tickets raised.

Tracey Squirrell
Assistant Building Liaison Officer

Working with you does not feel like a battle as some projects do with suppliers but definitely more of a partnership.

Veronica Watling
Project Manager - Transformation

Good forums involving other authorities.

Michael Beswick
Property Information & Systems Manager

She's adept at resolving matters on the fly and demonstrates a remarkable ability to turn things around swiftly while maintaining clear and articulate communication.

Thomas Spriggs
Commercial Lead

Amazing product, incredible team.

Neil Rennison
Head of Facilities and Maintenance

Start building a deeper understanding of your estate and assets today

concerto-shape-dark-2
concerto-shape-dark-2