Connecting communities, one property at a time: Orkney Islands Council and Concerto

Orkney Council

When your council services span everything from roads to harbours to housing repairs, across more than 70 islands, every second counts.

That's the challenge Orkney Islands Council faces daily. As the harbour authority, housing provider, and local government for a far-reaching and rural community, they needed a system that could bring people, places and priorities together.

So, they chose Concerto.

Orkney Island

One system. Many services. Seamless control.

Orkney Islands Council now uses Concerto to manage maintenance and workflow across its 1,000+ domestic properties ensuring compliance with the Scottish Housing Quality Standard (SHQS) while delivering high-quality service for residents.

But this is no off-the-shelf solution. Together, we built a customised setup that supports every detail, including:

  • Helpdesk and work order management
  • Planned, reactive and cyclical maintenance
  • Void management and capital improvement projects
  • Invoice tracking, payment management and financial oversight

All integrated directly with the Council's finance systems for total visibility and peace of mind.

Built with tenants in mind

Concerto supports the Council's commitment to tenant wellbeing and transparency. With features like:

  • Stop-the-clock functions for cases like denied access
  • Job linking that highlights recurring issues at a property
  • Right-to-repair mechanisms to prioritise health and safety concerns
  • Automated bulletins for housing teams to stay informed in real-time

This isn't just about ticking boxes it's about delivering a better experience for everyone involved.

“Now, everyone from contractors to case officers sees the same picture, making decisions faster, fairer, and more informed.”

From shore to door, it just works

Thanks to Concerto, Orkney Islands Council can manage its housing estate with the same precision it applies to its piers and harbours.

With all contractors using the Concerto Supplier Portal, there's consistency across the board.

No delays. No missed steps. Just a unified process that keeps homes safe, repairs timely and data reliable.

See what Concerto could do for you

From remote regions to growing cities, Concerto gives public sector teams the tools they need to manage estates with clarity, care and control.

You focus on your communities. We'll help manage the rest.

Speak to a specialist

Because better property management starts here.

 

Request your personal demo

One system. Many services. Seamless control.

Orkney Islands Council now uses Concerto to manage maintenance and workflow across its 1,000+ domestic properties ensuring compliance with the Scottish Housing Quality Standard (SHQS) while delivering high-quality service for residents.

But this is no off-the-shelf solution. Together, we built a customised setup that supports every detail, including:

  • Helpdesk and work order management
  • Planned, reactive and cyclical maintenance
  • Void management and capital improvement projects
  • Invoice tracking, payment management and financial oversight

All integrated directly with the Council's finance systems for total visibility and peace of mind.

Built with tenants in mind

Concerto supports the Council's commitment to tenant wellbeing and transparency. With features like:

  • Stop-the-clock functions for cases like denied access
  • Job linking that highlights recurring issues at a property
  • Right-to-repair mechanisms to prioritise health and safety concerns
  • Automated bulletins for housing teams to stay informed in real-time

This isn't just about ticking boxes it's about delivering a better experience for everyone involved.

“Now, everyone from contractors to case officers sees the same picture, making decisions faster, fairer, and more informed.”

 

From shore to door, it just works

Thanks to Concerto, Orkney Islands Council can manage its housing estate with the same precision it applies to its piers and harbours.

With all contractors using the Concerto Supplier Portal, there's consistency across the board.

No delays. No missed steps. Just a unified process that keeps homes safe, repairs timely and data reliable.

See what Concerto could do for you

From remote regions to growing cities, Concerto gives public sector teams the tools they need to manage estates with clarity, care and control.

You focus on your communities. We'll help manage the rest.

Speak to a specialist

Because better property management starts here.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

Thanks for the training today, great session and well received by the whole team.

Jo Petford
National Facilities Manager

Without it I don't think we'd be able to do our jobs as effectively as we do.

Keith Bradford
PMO, Commercial and Design Lead

I just want to rewatch the demo you did yesterday (it was THAT good!).

Stephen Curtis
Technical Asset Officer

Thank you so very much for dedicating yourself to us for the last few days.

Zoe Curtis
Director of Visitor and Venue Services

The best onboarding consultant we ever had.

Thierry Lambert

Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.

Denise Wood
Registrar

Phil has been really instrumental in helping to move the ERP integration work forward.

Veronica Watling
Project Manager - Transformation

The implementation of the Concerto Project & Programme system has improved our project planning and execution.

Claire Page
Head of Property

Kudos to Concerto, they really show how such a question set should be approached.

We are a challenging organisation to work with as you can imagine, which is why I wanted to share how Leo has done an amazing job to be committed at short notice, with all aspects of the project whether this be remotely or in person.

Karl Goodenough
Operational Manager

You can be rest assured that you'll be looked after.

Karl Goodenough
Hard Services Operations Manager

The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.

Gemma Cain
Senior Asset Management Officer

Start building a deeper understanding of your estate and assets today

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