Connecting communities, one property at a time: Orkney Islands Council and Concerto

Orkney Council

When your council services span everything from roads to harbours to housing repairs, across more than 70 islands, every second counts.

That's the challenge Orkney Islands Council faces daily. As the harbour authority, housing provider, and local government for a far-reaching and rural community, they needed a system that could bring people, places and priorities together.

So, they chose Concerto.

Orkney Island

One system. Many services. Seamless control.

Orkney Islands Council now uses Concerto to manage maintenance and workflow across its 1,000+ domestic properties ensuring compliance with the Scottish Housing Quality Standard (SHQS) while delivering high-quality service for residents.

But this is no off-the-shelf solution. Together, we built a customised setup that supports every detail, including:

  • Helpdesk and work order management
  • Planned, reactive and cyclical maintenance
  • Void management and capital improvement projects
  • Invoice tracking, payment management and financial oversight

All integrated directly with the Council's finance systems for total visibility and peace of mind.

Built with tenants in mind

Concerto supports the Council's commitment to tenant wellbeing and transparency. With features like:

  • Stop-the-clock functions for cases like denied access
  • Job linking that highlights recurring issues at a property
  • Right-to-repair mechanisms to prioritise health and safety concerns
  • Automated bulletins for housing teams to stay informed in real-time

This isn't just about ticking boxes it's about delivering a better experience for everyone involved.

“Now, everyone from contractors to case officers sees the same picture, making decisions faster, fairer, and more informed.”

From shore to door, it just works

Thanks to Concerto, Orkney Islands Council can manage its housing estate with the same precision it applies to its piers and harbours.

With all contractors using the Concerto Supplier Portal, there's consistency across the board.

No delays. No missed steps. Just a unified process that keeps homes safe, repairs timely and data reliable.

See what Concerto could do for you

From remote regions to growing cities, Concerto gives public sector teams the tools they need to manage estates with clarity, care and control.

You focus on your communities. We'll help manage the rest.

Speak to a specialist

Because better property management starts here.

 

Request your personal demo

One system. Many services. Seamless control.

Orkney Islands Council now uses Concerto to manage maintenance and workflow across its 1,000+ domestic properties ensuring compliance with the Scottish Housing Quality Standard (SHQS) while delivering high-quality service for residents.

But this is no off-the-shelf solution. Together, we built a customised setup that supports every detail, including:

  • Helpdesk and work order management
  • Planned, reactive and cyclical maintenance
  • Void management and capital improvement projects
  • Invoice tracking, payment management and financial oversight

All integrated directly with the Council's finance systems for total visibility and peace of mind.

Built with tenants in mind

Concerto supports the Council's commitment to tenant wellbeing and transparency. With features like:

  • Stop-the-clock functions for cases like denied access
  • Job linking that highlights recurring issues at a property
  • Right-to-repair mechanisms to prioritise health and safety concerns
  • Automated bulletins for housing teams to stay informed in real-time

This isn't just about ticking boxes it's about delivering a better experience for everyone involved.

“Now, everyone from contractors to case officers sees the same picture, making decisions faster, fairer, and more informed.”

 

From shore to door, it just works

Thanks to Concerto, Orkney Islands Council can manage its housing estate with the same precision it applies to its piers and harbours.

With all contractors using the Concerto Supplier Portal, there's consistency across the board.

No delays. No missed steps. Just a unified process that keeps homes safe, repairs timely and data reliable.

See what Concerto could do for you

From remote regions to growing cities, Concerto gives public sector teams the tools they need to manage estates with clarity, care and control.

You focus on your communities. We'll help manage the rest.

Speak to a specialist

Because better property management starts here.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

We are a challenging organisation to work with as you can imagine, which is why I wanted to share how Leo has done an amazing job to be committed at short notice, with all aspects of the project whether this be remotely or in person.

Karl Goodenough
Operational Manager

You guys have been superb. Our onboarding consultant, Rachel, gets a special mention.

Mike Crawford
Estates Manager

The implementation of the Concerto Project & Programme system has improved our project planning and execution.

Claire Page
Head of Property

Thanks for the training today, great session and well received by the whole team.

Jo Petford
National Facilities Manager

GAME CHANGER compared to our current solution.

The Service Desk is always very responsive to tickets raised.

Karen Palmer
Senior Operational Support Officer

We are pleased to see the innovation coming out of Concerto … keep up the great work!

Bruce Barclay
Head of Property and Facilities

Thanks for all the support from everyone at Concerto.

Mark Dovey
Resources Directorate

Bringing Concerto data together with wider business datasets in our enterprise data warehouse has unlocked powerful insights, helping us make smarter, quicker decisions across the organisation. Spot On.

Stuart Truman
Product Owner

In terms of when we go to Concerto with something we think we need, their skills at working with us to provide solutions but not always ones that cost us money.

Kirtsy Fleming
Corporate Asset Management Team

Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.

Ed Curley
Project Manager AMS

I have tested and everything is pulling across as it should. THANKYOU THANKYOU THANKYOU - To all of you for helping me out with this- I am literally crying with tears of joy!

Tisha Jardine
Facilities Helpdesk Manager

Start building a deeper understanding of your estate and assets today

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