Orkney Island Council - Customer Stories

Orkney Islands Council now uses Concerto to manage maintenance and workflow across its 1,000+ domestic properties ensuring compliance with the Scottish Housing Quality Standard (SHQS) while delivering high-quality service for residents.

But this is no off-the-shelf solution. Together, we built a customised setup that supports every detail, including:

Helpdesk and work order management
Planned, reactive and cyclical maintenance
Void management and capital improvement projects
Invoice tracking, payment management and financial oversight

All integrated directly with the Council's finance systems for total visibility and peace of mind.

Built with tenants in mind

Concerto supports the Council's commitment to tenant wellbeing and transparency. With features like:

Stop-the-clock functions for cases like denied access
Job linking that highlights recurring issues at a property
Right-to-repair mechanisms to prioritise health and safety concerns
Automated bulletins for housing teams to stay informed in real-time

This isn't just about ticking boxes it's about delivering a better experience for everyone involved.

From shore to door, it just works

Thanks to Concerto, Orkney Islands Council can manage its housing estate with the same precision it applies to its piers and harbours.

With all contractors using the Concerto Supplier Portal, there's consistency across the board.

No delays. No missed steps. Just a unified process that keeps homes safe, repairs timely and data reliable.

See what Concerto could do for you

From remote regions to growing cities, Concerto gives public sector teams the tools they need to manage estates with clarity, care and control.

You focus on your communities. We'll help manage the rest.

Speak to a specialist

Because better property management starts here.

But this is no off-the-shelf solution. Together, we built a customised setup that supports every detail, including:

Helpdesk and work order management
Planned, reactive and cyclical maintenance
Void management and capital improvement projects
Invoice tracking, payment management and financial oversight

All integrated directly with the Council's finance systems for total visibility and peace of mind.

Built with tenants in mind

Concerto supports the Council's commitment to tenant wellbeing and transparency. With features like:

Stop-the-clock functions for cases like denied access
Job linking that highlights recurring issues at a property
Right-to-repair mechanisms to prioritise health and safety concerns
Automated bulletins for housing teams to stay informed in real-time

This isn't just about ticking boxes it's about delivering a better experience for everyone involved.

“Now, everyone from contractors to case officers sees the same picture, making decisions faster, fairer, and more informed.”

From shore to door, it just works

Thanks to Concerto, Orkney Islands Council can manage its housing estate with the same precision it applies to its piers and harbours.

With all contractors using the Concerto Supplier Portal, there's consistency across the board.

No delays. No missed steps. Just a unified process that keeps homes safe, repairs timely and data reliable.

See what Concerto could do for you

From remote regions to growing cities, Concerto gives public sector teams the tools they need to manage estates with clarity, care and control.

You focus on your communities. We'll help manage the rest.

Speak to a specialist

Because better property management starts here.

Concerto gives me real-time information and transparency of our statutory obligations.

Laura Birnbaum

Assistant Director of Property & TSS

The best property management/CAFM system on the market.

David Askew

Assets Information & Systems Team Leader

The approach and level of customer service from your team of late has stood out.

Callum Ellis

She's adept at resolving matters on the fly and demonstrates a remarkable ability to turn things around swiftly while maintaining clear and articulate communication.

Thomas Spriggs

Commercial Lead