Connecting communities, one property at a time: Orkney Islands Council and Concerto

When your council services span everything from roads to harbours to housing repairs, across more than 70 islands, every second counts.
That's the challenge Orkney Islands Council faces daily. As the harbour authority, housing provider, and local government for a far-reaching and rural community, they needed a system that could bring people, places and priorities together.
So, they chose Concerto.
One system. Many services. Seamless control.
Orkney Islands Council now uses Concerto to manage maintenance and workflow across its 1,000+ domestic properties ensuring compliance with the Scottish Housing Quality Standard (SHQS) while delivering high-quality service for residents.
But this is no off-the-shelf solution. Together, we built a customised setup that supports every detail, including:
- Helpdesk and work order management
- Planned, reactive and cyclical maintenance
- Void management and capital improvement projects
- Invoice tracking, payment management and financial oversight
All integrated directly with the Council's finance systems for total visibility and peace of mind.
Built with tenants in mind
Concerto supports the Council's commitment to tenant wellbeing and transparency. With features like:
- Stop-the-clock functions for cases like denied access
- Job linking that highlights recurring issues at a property
- Right-to-repair mechanisms to prioritise health and safety concerns
- Automated bulletins for housing teams to stay informed in real-time
This isn't just about ticking boxes it's about delivering a better experience for everyone involved.
“Now, everyone from contractors to case officers sees the same picture, making decisions faster, fairer, and more informed.”
From shore to door, it just works
Thanks to Concerto, Orkney Islands Council can manage its housing estate with the same precision it applies to its piers and harbours.
With all contractors using the Concerto Supplier Portal, there's consistency across the board.
No delays. No missed steps. Just a unified process that keeps homes safe, repairs timely and data reliable.
See what Concerto could do for you
From remote regions to growing cities, Concerto gives public sector teams the tools they need to manage estates with clarity, care and control.
You focus on your communities. We'll help manage the rest.
Speak to a specialist
Because better property management starts here.
One system. Many services. Seamless control.
Orkney Islands Council now uses Concerto to manage maintenance and workflow across its 1,000+ domestic properties ensuring compliance with the Scottish Housing Quality Standard (SHQS) while delivering high-quality service for residents.
But this is no off-the-shelf solution. Together, we built a customised setup that supports every detail, including:
- Helpdesk and work order management
- Planned, reactive and cyclical maintenance
- Void management and capital improvement projects
- Invoice tracking, payment management and financial oversight
All integrated directly with the Council's finance systems for total visibility and peace of mind.
Built with tenants in mind
Concerto supports the Council's commitment to tenant wellbeing and transparency. With features like:
- Stop-the-clock functions for cases like denied access
- Job linking that highlights recurring issues at a property
- Right-to-repair mechanisms to prioritise health and safety concerns
- Automated bulletins for housing teams to stay informed in real-time
This isn't just about ticking boxes it's about delivering a better experience for everyone involved.
“Now, everyone from contractors to case officers sees the same picture, making decisions faster, fairer, and more informed.”
From shore to door, it just works
Thanks to Concerto, Orkney Islands Council can manage its housing estate with the same precision it applies to its piers and harbours.
With all contractors using the Concerto Supplier Portal, there's consistency across the board.
No delays. No missed steps. Just a unified process that keeps homes safe, repairs timely and data reliable.
See what Concerto could do for you
From remote regions to growing cities, Concerto gives public sector teams the tools they need to manage estates with clarity, care and control.
You focus on your communities. We'll help manage the rest.
Speak to a specialist
Because better property management starts here.
What our customers think
Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.
Concerto gives me real-time information and transparency of our statutory obligations.
The best property management/CAFM system on the market.
The approach and level of customer service from your team of late has stood out.
She's adept at resolving matters on the fly and demonstrates a remarkable ability to turn things around swiftly while maintaining clear and articulate communication.
We would like to express our gratitude to the entire Concerto team for your continued and relentless support. Thank you.
Thanks for all the support from everyone at Concerto.
We cannot thank you enough.
You guys have been superb. Our onboarding consultant, Rachel, gets a special mention.
Wow, that is fantastic and very quick service.
Without the dedication of Concerto we would not be able to function in these unprecedented times!
I just want to rewatch the demo you did yesterday (it was THAT good!).
The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.