North West Ambulance Service - Customer Stories - Concerto

Managing over 130 sites, including ambulance stations, operational hubs and support buildings, NWAS needed more than a facilities management tool. They needed a centralised platform that could:

Track performance in real time
Create consistency in facilities processes
Deliver accurate asset lifecycle data
Strengthen compliance and drive accountability
All without slowing down critical services.

The solution: One platform. Total oversight.

Concerto delivered just that.

Through helpdesk and asset management modules, NWAS created a unified view of estates operations. Bringing all job logging, supply chain activity and data tracking into one place.

Today, teams across multiple departments use Concerto to:

Log and manage jobs in real time
Track maintenance and compliance across critical sites
Access ownership and lease data through estate management tools
Strengthen cybersecurity through Single Sign-On (SSO) authentication

And this is just the beginning.

NWAS is now rolling out additional modules for Planned Preventive Maintenance, Compliance, and Project & Programme Management turning everyday tasks into strategic improvements.

The impact: Faster fixes, safer spaces

Concerto's introduction has made an immediate difference:

Faster response times
Higher first-time fix rates
Fewer delays, fewer risks

Greater visibility for smarter decisions

Most importantly, it helps protect the infrastructure that protects the public.

With Concerto, NWAS has transformed how it manages its estate. Making buildings safer, teams better connected, and services more resilient for the communities they serve.

Ready to bring clarity to your critical operations?

Concerto helps organisations like NWAS streamline their facilities strategy, enhance performance and protect frontline teams.

Talk to our team today

Because when every second counts, your systems should be as reliable as your service.

Request your personal demo

Managing over 130 sites, including ambulance stations, operational hubs and support buildings, NWAS needed more than a facilities management tool. They needed a centralised platform that could:

Track performance in real time
Create consistency in facilities processes
Deliver accurate asset lifecycle data
Strengthen compliance and drive accountability
All without slowing down critical services.

The solution: One platform. Total oversight.

Concerto delivered just that.

Through helpdesk and asset management modules, NWAS created a unified view of estates operations. Bringing all job logging, supply chain activity and data tracking into one place.

Today, teams across multiple departments use Concerto to:

Log and manage jobs in real time
Track maintenance and compliance across critical sites
Access ownership and lease data through estate management tools
Strengthen cybersecurity through Single Sign-On (SSO) authentication

And this is just the beginning.

NWAS is now rolling out additional modules for Planned Preventive Maintenance, Compliance, and Project & Programme Management turning everyday tasks into strategic improvements.

“Concerto gives us the confidence that nothing gets missed—and everything's done right, first time.”

The impact: Faster fixes, safer spaces

Concerto's introduction has made an immediate difference:

Faster response times
Higher first-time fix rates
Fewer delays, fewer risks

Greater visibility for smarter decisions

Most importantly, it helps protect the infrastructure that protects the public.

With Concerto, NWAS has transformed how it manages its estate. Making buildings safer, teams better connected, and services more resilient for the communities they serve.

Ready to bring clarity to your critical operations?

Concerto helps organisations like NWAS streamline their facilities strategy, enhance performance and protect frontline teams.

Talk to our team today

Because when every second counts, your systems should be as reliable as your service.

I know I've said it a million times but on our own side I'm so happy how things are going and personally, I can't speak highly enough of Will.

Mark Dovey

Resources Directorate

Without the dedication of Concerto we would not be able to function in these unprecedented times!

Mike Higginson

Framework Manager

Good forums involving other authorities.

Michael Beswick

Property Information & Systems Manager

The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.

Helen Bell

Transformation Project Manager

When asked to do a change to the system at very short notice Dale was very helpful and got the job done!!

Simon Retter

AMS Project Support Officer

You have a great team at Concerto.

Claire Norman

Project Office Manager

Concerto has been a game-changer.

Steve Swain

Asset Management Officer

Without it I don't think we'd be able to do our jobs as effectively as we do.

Keith Bradford

PMO, Commercial and Design Lead

Working with you does not feel like a battle as some projects do with suppliers but definitely more of a partnership.

Veronica Watling

Project Manager - Transformation

You have a great team at Concerto.

Claire Norman

Project Office Manager

The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.

Gemma Cain

Senior Asset Management Officer

Concerto is awesome.

Mark Dovey

Resources Directorate