Critical care, smarter systems: How NWAS uses Concerto to power emergency-ready estates

From emergency response to patient transport, the North West Ambulance Service (NWAS) supports over 7,000 frontline staff across one of the UK's most vital healthcare networks. But behind the scenes, fragmented systems were slowing them down.
Data lived in too many places. Maintenance was inconsistent. And the visibility needed for smart decisions? Just out of reach.
That's when NWAS turned to Concerto.
The challenge: High stakes, low visibility
Managing over 130 sites, including ambulance stations, operational hubs and support buildings, NWAS needed more than a facilities management tool. They needed a centralised platform that could:
- Track performance in real time
- Create consistency in facilities processes
- Deliver accurate asset lifecycle data
- Strengthen compliance and drive accountability
- All without slowing down critical services.
The solution: One platform. Total oversight.
Concerto delivered just that.
Through helpdesk and asset management modules, NWAS created a unified view of estates operations. Bringing all job logging, supply chain activity and data tracking into one place.
Today, teams across multiple departments use Concerto to:
- Log and manage jobs in real time
- Track maintenance and compliance across critical sites
- Access ownership and lease data through estate management tools
- Strengthen cybersecurity through Single Sign-On (SSO) authentication
And this is just the beginning.
NWAS is now rolling out additional modules for Planned Preventive Maintenance, Compliance, and Project & Programme Management turning everyday tasks into strategic improvements.
“Concerto gives us the confidence that nothing gets missed—and everything's done right, first time.”
The impact: Faster fixes, safer spaces
Concerto's introduction has made an immediate difference:
- Faster response times
- Higher first-time fix rates
- Fewer delays, fewer risks
Greater visibility for smarter decisions
Most importantly, it helps protect the infrastructure that protects the public.
With Concerto, NWAS has transformed how it manages its estate. Making buildings safer, teams better connected, and services more resilient for the communities they serve.
Ready to bring clarity to your critical operations?
Concerto helps organisations like NWAS streamline their facilities strategy, enhance performance and protect frontline teams.
Talk to our team today
Because when every second counts, your systems should be as reliable as your service.
The challenge: High stakes, low visibility
Managing over 130 sites, including ambulance stations, operational hubs and support buildings, NWAS needed more than a facilities management tool. They needed a centralised platform that could:
- Track performance in real time
- Create consistency in facilities processes
- Deliver accurate asset lifecycle data
- Strengthen compliance and drive accountability
- All without slowing down critical services.
The solution: One platform. Total oversight.
Concerto delivered just that.
Through helpdesk and asset management modules, NWAS created a unified view of estates operations. Bringing all job logging, supply chain activity and data tracking into one place.
Today, teams across multiple departments use Concerto to:
- Log and manage jobs in real time
- Track maintenance and compliance across critical sites
- Access ownership and lease data through estate management tools
- Strengthen cybersecurity through Single Sign-On (SSO) authentication
And this is just the beginning.
NWAS is now rolling out additional modules for Planned Preventive Maintenance, Compliance, and Project & Programme Management turning everyday tasks into strategic improvements.
“Concerto gives us the confidence that nothing gets missed—and everything's done right, first time.”
The impact: Faster fixes, safer spaces
Concerto's introduction has made an immediate difference:
- Faster response times
- Higher first-time fix rates
- Fewer delays, fewer risks
Greater visibility for smarter decisions
Most importantly, it helps protect the infrastructure that protects the public.
With Concerto, NWAS has transformed how it manages its estate. Making buildings safer, teams better connected, and services more resilient for the communities they serve.
Ready to bring clarity to your critical operations?
Concerto helps organisations like NWAS streamline their facilities strategy, enhance performance and protect frontline teams.
Talk to our team today
Because when every second counts, your systems should be as reliable as your service.
What our customers think
Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.
GAME CHANGER compared to our current solution.
Good forums involving other authorities.
Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.
The best onboarding consultant we ever had.
Your teams have been absolutely brilliant and have made the switch possible, working with our techies and speaking in a language beyond me.
The implementation of the Concerto Project & Programme system has improved our project planning and execution.
Amazing product, incredible team.
Concerto gives me real-time information and transparency of our statutory obligations.
Concerto proved invaluable to the Bermuda Government Estates and Building team to allow them to continue to work from home and access their work online.
Thanks for all the support from everyone at Concerto.
We are a challenging organisation to work with as you can imagine, which is why I wanted to share how Leo has done an amazing job to be committed at short notice, with all aspects of the project whether this be remotely or in person.
We cannot thank you enough.