Critical care, smarter systems: How NWAS uses Concerto to power emergency-ready estates

From emergency response to patient transport, the North West Ambulance Service (NWAS) supports over 7,000 frontline staff across one of the UK's most vital healthcare networks. But behind the scenes, fragmented systems were slowing them down.
Data lived in too many places. Maintenance was inconsistent. And the visibility needed for smart decisions? Just out of reach.
That's when NWAS turned to Concerto.

The challenge: High stakes, low visibility
Managing over 130 sites, including ambulance stations, operational hubs and support buildings, NWAS needed more than a facilities management tool. They needed a centralised platform that could:
- Track performance in real time
- Create consistency in facilities processes
- Deliver accurate asset lifecycle data
- Strengthen compliance and drive accountability
- All without slowing down critical services.
The solution: One platform. Total oversight.
Concerto delivered just that.
Through helpdesk and asset management modules, NWAS created a unified view of estates operations. Bringing all job logging, supply chain activity and data tracking into one place.
Today, teams across multiple departments use Concerto to:
- Log and manage jobs in real time
- Track maintenance and compliance across critical sites
- Access ownership and lease data through estate management tools
- Strengthen cybersecurity through Single Sign-On (SSO) authentication
And this is just the beginning.
NWAS is now rolling out additional modules for Planned Preventive Maintenance, Compliance, and Project & Programme Management turning everyday tasks into strategic improvements.
“Concerto gives us the confidence that nothing gets missed—and everything's done right, first time.”
The impact: Faster fixes, safer spaces
Concerto's introduction has made an immediate difference:
- Faster response times
- Higher first-time fix rates
- Fewer delays, fewer risks
Greater visibility for smarter decisions
Most importantly, it helps protect the infrastructure that protects the public.
With Concerto, NWAS has transformed how it manages its estate. Making buildings safer, teams better connected, and services more resilient for the communities they serve.
Ready to bring clarity to your critical operations?
Concerto helps organisations like NWAS streamline their facilities strategy, enhance performance and protect frontline teams.
Talk to our team today
Because when every second counts, your systems should be as reliable as your service.
The challenge: High stakes, low visibility
Managing over 130 sites, including ambulance stations, operational hubs and support buildings, NWAS needed more than a facilities management tool. They needed a centralised platform that could:
- Track performance in real time
- Create consistency in facilities processes
- Deliver accurate asset lifecycle data
- Strengthen compliance and drive accountability
- All without slowing down critical services.
The solution: One platform. Total oversight.
Concerto delivered just that.
Through helpdesk and asset management modules, NWAS created a unified view of estates operations. Bringing all job logging, supply chain activity and data tracking into one place.
Today, teams across multiple departments use Concerto to:
- Log and manage jobs in real time
- Track maintenance and compliance across critical sites
- Access ownership and lease data through estate management tools
- Strengthen cybersecurity through Single Sign-On (SSO) authentication
And this is just the beginning.
NWAS is now rolling out additional modules for Planned Preventive Maintenance, Compliance, and Project & Programme Management turning everyday tasks into strategic improvements.
“Concerto gives us the confidence that nothing gets missed—and everything's done right, first time.”
The impact: Faster fixes, safer spaces
Concerto's introduction has made an immediate difference:
- Faster response times
- Higher first-time fix rates
- Fewer delays, fewer risks
Greater visibility for smarter decisions
Most importantly, it helps protect the infrastructure that protects the public.
With Concerto, NWAS has transformed how it manages its estate. Making buildings safer, teams better connected, and services more resilient for the communities they serve.
Ready to bring clarity to your critical operations?
Concerto helps organisations like NWAS streamline their facilities strategy, enhance performance and protect frontline teams.
Talk to our team today
Because when every second counts, your systems should be as reliable as your service.
What our customers think
Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

Dave's technical knowledge, ability to clearly explain matters and timely email updates alongside Rachel's customer focused approach and network of colleagues within Concerto were fully appreciated by the City of London team.

Wow, that is fantastic and very quick service.

It's becoming a bit of go-to software, particularly for local authorities and local government because we have such a diverse portfolio, and to capture that accurately is not easily done.

It is a credit to Concerto that the technology and usability of the software is both comprehensive and user-friendly.

Your teams have been absolutely brilliant and have made the switch possible, working with our techies and speaking in a language beyond me.

David Carr was at the forefront of data migration from an old Access database to the Concerto Product, setting up simple to use templates, and challenging data sets.

Concerto enables us to make informed decision on our land and property interests. We now meet our legal obligations through transparent data. Without Concerto we would otherwise struggle.

GAME CHANGER compared to our current solution.

You have a great team at Concerto.

Concerto is awesome.

Thanks for the training today, great session and well received by the whole team.

We would like to express our gratitude to the entire Concerto team for your continued and relentless support. Thank you.