Powering a world-class city: How Manchester City Council uses Concerto to build a smarter future

Manchester City Council

Manchester isn't just growing. It's evolving.

From iconic cultural venues to bustling schools and council offices, Manchester City Council manages over 12,500 sites across one of the UK's fastest-moving cities. And with “Our Manchester,” the city's bold 10-year strategy, the Council is on a mission to create growth that includes everyone.

To support that ambition, they needed a platform that could manage complexity, unlock insight, and streamline action.

So, they turned to Concerto.

Manchester

Smart city, smarter systems

Since 2009, Manchester City Council has worked with Bellrock to transform how they manage property, facilities, and compliance. What started with leases, surveys and statutory data has grown into a sophisticated digital estate platform with multiple modules, automations, and real-time intelligence.

Here's what's changed:

  • Paper-heavy tasks replaced with seamless digital workflows
  • Over 21,000 reactive maintenance requests managed through one auditable system
  • Statutory compliance tracked across the estate in a single, centralised view
  • A comprehensive asset register built from NRM3-classified condition surveys

And with IoT integrations now live, MCC is leading the way in automating everything from legionella monitoring to reactive repairs.

“Bellrock, with its Concerto team, has been very supportive in helping Manchester City Council move towards its long-term vision for using BIM data in facilities management.”

Liam Brady, Town Hall Complex Client Programme Manager

Your city. Your vision. Our platform.

Manchester is showing what's possible when digital systems and public ambition work in sync.

Whether you're managing compliance, unlocking insights or driving smarter growth. Concerto brings your data, people and projects together.

Book a consultation

Let's shape the next chapter of your estate strategy.

Request your personal demo

Smart city, smarter systems

Since 2009, Manchester City Council has worked with Bellrock to transform how they manage property, facilities, and compliance. What started with leases, surveys and statutory data has grown into a sophisticated digital estate platform with multiple modules, automations, and real-time intelligence.

Here's what's changed:

  • Paper-heavy tasks replaced with seamless digital workflows
  • Over 21,000 reactive maintenance requests managed through one auditable system
  • Statutory compliance tracked across the estate in a single, centralised view
  • A comprehensive asset register built from NRM3-classified condition surveys

And with IoT integrations now live, MCC is leading the way in automating everything from legionella monitoring to reactive repairs.

“Concerto has helped us move from inbox-led requests to a fully connected, auditable system that supports smarter city services.”

Joined-up thinking in action

With Concerto's Case Management module, property-related requests like new occupations, asset changes or Freedom of Information submissions now follow clear, traceable workflows between internal and external teams.

What used to live in email inboxes is now securely stored, searchable and measurable. Making communication clearer, faster and more accountable.

And the numbers speak for themselves:

  • A real estate portfolio worth £39 million is actively managed in Concerto
  • IoT pilots are helping shape the future of building performance and service response
  • BIM data is being explored to power next-gen FM strategies

“Bellrock, with its Concerto team, has been very supportive in helping Manchester City Council move towards its long-term vision for using BIM data in facilities management.”

Liam Brady, Town Hall Complex Client Programme Manager

Your city. Your vision. Our platform.

Manchester is showing what's possible when digital systems and public ambition work in sync.

Whether you're managing compliance, unlocking insights or driving smarter growth. Concerto brings your data, people and projects together.

Book a consultation

Let's shape the next chapter of your estate strategy.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

Thank you so very much for dedicating yourself to us for the last few days.

Zoe Curtis
Director of Visitor and Venue Services

Thank you for your patience and support, we were only saying last week how much we value you and enjoy working with you.

Darren Maplesden

Without the dedication of Concerto we would not be able to function in these unprecedented times!

Mike Higginson
Framework Manager

It is a credit to Concerto that the technology and usability of the software is both comprehensive and user-friendly.

Bruce Barclay
Head of Property and Facilities

Dave's technical knowledge, ability to clearly explain matters and timely email updates alongside Rachel's customer focused approach and network of colleagues within Concerto were fully appreciated by the City of London team.

Daniel Tyler
Property Contract Performance Manager

Concerto enables us to make informed decision on our land and property interests. We now meet our legal obligations through transparent data. Without Concerto we would otherwise struggle.

Andrew Stirling
Head of Corporate Estates

GAME CHANGER compared to our current solution.

Concerto is awesome.

Mark Dovey
Resources Directorate

Bringing Concerto data together with wider business datasets in our enterprise data warehouse has unlocked powerful insights, helping us make smarter, quicker decisions across the organisation. Spot On.

Stuart Truman
Product Owner

David Carr was at the forefront of data migration from an old Access database to the Concerto Product, setting up simple to use templates, and challenging data sets.

Steve Sproat

We would like to express our gratitude to the entire Concerto team for your continued and relentless support. Thank you.

Yatine Nagar
Estates Team

Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.

Ed Curley
Project Manager AMS

Let's start the conversation

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