Powering a world-class city: How Manchester City Council uses Concerto to build a smarter future

Manchester City Council

Manchester isn't just growing. It's evolving.

From iconic cultural venues to bustling schools and council offices, Manchester City Council manages over 12,500 sites across one of the UK's fastest-moving cities. And with “Our Manchester,” the city's bold 10-year strategy, the Council is on a mission to create growth that includes everyone.

To support that ambition, they needed a platform that could manage complexity, unlock insight, and streamline action.

So, they turned to Concerto.

Manchester

Smart city, smarter systems

Since 2009, Manchester City Council has worked with Bellrock to transform how they manage property, facilities, and compliance. What started with leases, surveys and statutory data has grown into a sophisticated digital estate platform with multiple modules, automations, and real-time intelligence.

Here's what's changed:

  • Paper-heavy tasks replaced with seamless digital workflows
  • Over 21,000 reactive maintenance requests managed through one auditable system
  • Statutory compliance tracked across the estate in a single, centralised view
  • A comprehensive asset register built from NRM3-classified condition surveys

And with IoT integrations now live, MCC is leading the way in automating everything from legionella monitoring to reactive repairs.

“Bellrock, with its Concerto team, has been very supportive in helping Manchester City Council move towards its long-term vision for using BIM data in facilities management.”

Liam Brady, Town Hall Complex Client Programme Manager

Your city. Your vision. Our platform.

Manchester is showing what's possible when digital systems and public ambition work in sync.

Whether you're managing compliance, unlocking insights or driving smarter growth. Concerto brings your data, people and projects together.

Book a consultation

Let's shape the next chapter of your estate strategy.

Request your personal demo

Smart city, smarter systems

Since 2009, Manchester City Council has worked with Bellrock to transform how they manage property, facilities, and compliance. What started with leases, surveys and statutory data has grown into a sophisticated digital estate platform with multiple modules, automations, and real-time intelligence.

Here's what's changed:

  • Paper-heavy tasks replaced with seamless digital workflows
  • Over 21,000 reactive maintenance requests managed through one auditable system
  • Statutory compliance tracked across the estate in a single, centralised view
  • A comprehensive asset register built from NRM3-classified condition surveys

And with IoT integrations now live, MCC is leading the way in automating everything from legionella monitoring to reactive repairs.

“Concerto has helped us move from inbox-led requests to a fully connected, auditable system that supports smarter city services.”

Joined-up thinking in action

With Concerto's Case Management module, property-related requests like new occupations, asset changes or Freedom of Information submissions now follow clear, traceable workflows between internal and external teams.

What used to live in email inboxes is now securely stored, searchable and measurable. Making communication clearer, faster and more accountable.

And the numbers speak for themselves:

  • A real estate portfolio worth £39 million is actively managed in Concerto
  • IoT pilots are helping shape the future of building performance and service response
  • BIM data is being explored to power next-gen FM strategies

“Bellrock, with its Concerto team, has been very supportive in helping Manchester City Council move towards its long-term vision for using BIM data in facilities management.”

Liam Brady, Town Hall Complex Client Programme Manager

Your city. Your vision. Our platform.

Manchester is showing what's possible when digital systems and public ambition work in sync.

Whether you're managing compliance, unlocking insights or driving smarter growth. Concerto brings your data, people and projects together.

Book a consultation

Let's shape the next chapter of your estate strategy.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

We appreciate your professionalism and all of your assistance, we cannot thank you enough!

Tia Willis-Jones
Functional Developer

We are pleased to see the innovation coming out of Concerto … keep up the great work!

Bruce Barclay
Head of Property and Facilities

The best onboarding consultant we ever had.

Thierry Lambert

Bringing Concerto data together with wider business datasets in our enterprise data warehouse has unlocked powerful insights, helping us make smarter, quicker decisions across the organisation. Spot On.

Stuart Truman
Product Owner

Concerto enables us to make informed decision on our land and property interests. We now meet our legal obligations through transparent data. Without Concerto we would otherwise struggle.

Andrew Stirling
Head of Corporate Estates

Amazing product, incredible team.

Neil Rennison
Head of Facilities and Maintenance

Thank you for your patience and support, we were only saying last week how much we value you and enjoy working with you.

Darren Maplesden

Thanks for all the support from everyone at Concerto.

Mark Dovey
Resources Directorate

Phil has been really instrumental in helping to move the ERP integration work forward.

Veronica Watling
Project Manager - Transformation

When asked to do a change to the system at very short notice Dale was very helpful and got the job done!!

Simon Retter
AMS Project Support Officer

In terms of when we go to Concerto with something we think we need, their skills at working with us to provide solutions but not always ones that cost us money.

Kirtsy Fleming
Corporate Asset Management Team

We all came away feeling very confident that we’ll be well guided through this major project.

Mark Duggan
Head of Assets and Compliance

Let's start the conversation

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