Powering a world-class city: How Manchester City Council uses Concerto to build a smarter future

Manchester City Council

Manchester isn't just growing. It's evolving.

From iconic cultural venues to bustling schools and council offices, Manchester City Council manages over 12,500 sites across one of the UK's fastest-moving cities. And with “Our Manchester,” the city's bold 10-year strategy, the Council is on a mission to create growth that includes everyone.

To support that ambition, they needed a platform that could manage complexity, unlock insight, and streamline action.

So, they turned to Concerto.

Manchester

Smart city, smarter systems

Since 2009, Manchester City Council has worked with Bellrock to transform how they manage property, facilities, and compliance. What started with leases, surveys and statutory data has grown into a sophisticated digital estate platform with multiple modules, automations, and real-time intelligence.

Here's what's changed:

  • Paper-heavy tasks replaced with seamless digital workflows
  • Over 21,000 reactive maintenance requests managed through one auditable system
  • Statutory compliance tracked across the estate in a single, centralised view
  • A comprehensive asset register built from NRM3-classified condition surveys

And with IoT integrations now live, MCC is leading the way in automating everything from legionella monitoring to reactive repairs.

“Bellrock, with its Concerto team, has been very supportive in helping Manchester City Council move towards its long-term vision for using BIM data in facilities management.”

Liam Brady, Town Hall Complex Client Programme Manager

Your city. Your vision. Our platform.

Manchester is showing what's possible when digital systems and public ambition work in sync.

Whether you're managing compliance, unlocking insights or driving smarter growth. Concerto brings your data, people and projects together.

Book a consultation

Let's shape the next chapter of your estate strategy.

Request your personal demo

Smart city, smarter systems

Since 2009, Manchester City Council has worked with Bellrock to transform how they manage property, facilities, and compliance. What started with leases, surveys and statutory data has grown into a sophisticated digital estate platform with multiple modules, automations, and real-time intelligence.

Here's what's changed:

  • Paper-heavy tasks replaced with seamless digital workflows
  • Over 21,000 reactive maintenance requests managed through one auditable system
  • Statutory compliance tracked across the estate in a single, centralised view
  • A comprehensive asset register built from NRM3-classified condition surveys

And with IoT integrations now live, MCC is leading the way in automating everything from legionella monitoring to reactive repairs.

“Concerto has helped us move from inbox-led requests to a fully connected, auditable system that supports smarter city services.”

Joined-up thinking in action

With Concerto's Case Management module, property-related requests like new occupations, asset changes or Freedom of Information submissions now follow clear, traceable workflows between internal and external teams.

What used to live in email inboxes is now securely stored, searchable and measurable. Making communication clearer, faster and more accountable.

And the numbers speak for themselves:

  • A real estate portfolio worth £39 million is actively managed in Concerto
  • IoT pilots are helping shape the future of building performance and service response
  • BIM data is being explored to power next-gen FM strategies

“Bellrock, with its Concerto team, has been very supportive in helping Manchester City Council move towards its long-term vision for using BIM data in facilities management.”

Liam Brady, Town Hall Complex Client Programme Manager

Your city. Your vision. Our platform.

Manchester is showing what's possible when digital systems and public ambition work in sync.

Whether you're managing compliance, unlocking insights or driving smarter growth. Concerto brings your data, people and projects together.

Book a consultation

Let's shape the next chapter of your estate strategy.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

Wow, that is fantastic and very quick service.

The approach and level of customer service from your team of late has stood out.

Callum Ellis

I just want to rewatch the demo you did yesterday (it was THAT good!).

Stephen Curtis
Technical Asset Officer

We cannot thank you enough.

Tia Willis-Jones
Functional Developer

You guys have been superb. Our onboarding consultant, Rachel, gets a special mention.

Mike Crawford
Estates Manager

We are pleased to see the innovation coming out of Concerto … keep up the great work!

Bruce Barclay
Head of Property and Facilities

The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.

Gemma Cain
Senior Asset Management Officer

Thank you for your patience and support, we were only saying last week how much we value you and enjoy working with you.

Darren Maplesden

Amazing product, incredible team.

Neil Rennison
Head of Facilities and Maintenance

The ability to tap into examples of best practice throughout the sector. If we have a requirement, I know I can call Concerto.

Andrew Mathers-Ford
Systems Manager for the Directorate of Regeneration, Enterprise & Skills

When asked to do a change to the system at very short notice Dale was very helpful and got the job done!!

Simon Retter
AMS Project Support Officer

I know I've said it a million times but on our own side I'm so happy how things are going and personally, I can't speak highly enough of Will.

Mark Dovey
Resources Directorate

Let's start the conversation

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