From Fragmented to Firepower: How London Fire Brigade Transformed Estate Management with Concerto

London Fire Brigade

Serving over 8 million residents, the London Fire Brigade (LFB) plays a critical role in protecting one of the world's most complex urban environments. But behind the scenes, their estate operations faced a serious challenge.

Relying on a third-party integrator, LFB had limited control over their core property data. Real-time compliance tracking? Patchy. Lifecycle planning? Fragmented. Visibility? Lacking.

They needed to take back control. So, they chose Concerto.

London fire brigade

One platform. Total clarity.

Following a competitive review, LFB selected Concerto as the foundation for their digital estates transformation, appointing Bellrock Workplace Services as integration partner.

Together, we redefined what estate visibility looks like:

  • Baseline data upgraded, including measured drawings and asset capture
  • Lifecycle costing introduced for long-term planning
  • Legal agreements digitised and embedded into the system
  • Capital programmes now run via Concerto's Projects & Programmes module

This wasn't just a system switch. It was a strategic evolution.

“Concerto helped us move from siloed systems to a connected, transparent estate ready for the future.”

Real-time access, real impact

With Concerto, LFB staff can now:

  • Log maintenance and estate requests directly
  • Access and track key information instantly
  • Make decisions based on a single, reliable data source

It's simple, secure and designed to meet the demands of frontline operations. And the results have been recognised nationally.

 

In 2022, LFB, in partnership with Legal & General Investment Management (LGIM), won the prestigious PFM Award for excellence in expert service partnerships.

Like LFB, Landsec manages a complex, valuable property portfolio. And like LFB, it needs more than data. It needs connected insight.

LFB's success shows what's possible with the right platform and the right partners. Concerto and Bellrock Workplace Services deliver award-winning solutions.

Ready to take the next step?

Let's show you how Concerto can transform your property data into strategic advantage. Just like it did for LFB.

Book a demo

 

Following a competitive review, LFB selected Concerto as the foundation for their digital estates transformation, appointing Bellrock Workplace Services as integration partner.

Together, we redefined what estate visibility looks like:

  • Baseline data upgraded, including measured drawings and asset capture
  • Lifecycle costing introduced for long-term planning
  • Legal agreements digitised and embedded into the system
  • Capital programmes now run via Concerto's Projects & Programmes module

This wasn't just a system switch. It was a strategic evolution.

“Concerto helped us move from siloed systems to a connected, transparent estate ready for the future.”

 

Real-time access, real impact

With Concerto, LFB staff can now:

  • Log maintenance and estate requests directly
  • Access and track key information instantly
  • Make decisions based on a single, reliable data source

It's simple, secure and designed to meet the demands of frontline operations. And the results have been recognised nationally.

In 2022, LFB, in partnership with Legal & General Investment Management (LGIM), won the prestigious PFM Award for excellence in expert service partnerships.

Like LFB, Landsec manages a complex, valuable property portfolio. And like LFB, it needs more than data. It needs connected insight.

LFB's success shows what's possible with the right platform and the right partners. Concerto and Bellrock Workplace Services deliver award-winning solutions.

Ready to take the next step?

Let's show you how Concerto can transform your property data into strategic advantage. Just like it did for LFB.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

Thanks for all the support from everyone at Concerto.

Mark Dovey
Resources Directorate

Without it I don't think we'd be able to do our jobs as effectively as we do.

Keith Bradford
PMO, Commercial and Design Lead

You have a great team at Concerto.

Claire Norman
Project Office Manager

Wow, that is fantastic and very quick service.

So much information, but the way you presented it meant it was easily retained.

Stephen Finch
Building Services Contract Manager

We cannot thank you enough.

Tia Willis-Jones
Functional Developer

I have tested and everything is pulling across as it should. THANKYOU THANKYOU THANKYOU - To all of you for helping me out with this- I am literally crying with tears of joy!

Tisha Jardine
Facilities Helpdesk Manager

GAME CHANGER compared to our current solution.

The best property management/CAFM system on the market.

David Askew
Assets Information & Systems Team Leader

I know I've said it a million times but on our own side I'm so happy how things are going and personally, I can't speak highly enough of Will.

Mark Dovey
Resources Directorate

The ability to tap into examples of best practice throughout the sector. If we have a requirement, I know I can call Concerto.

Andrew Mathers-Ford
Systems Manager for the Directorate of Regeneration, Enterprise & Skills

You guys have been superb. Our onboarding consultant, Rachel, gets a special mention.

Mike Crawford
Estates Manager

Let's start the conversation

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