From Fragmented to Firepower: How London Fire Brigade Transformed Estate Management with Concerto
Serving over 8 million residents, the London Fire Brigade (LFB) plays a critical role in protecting one of the world's most complex urban environments. But behind the scenes, their estate operations faced a serious challenge.
Relying on a third-party integrator, LFB had limited control over their core property data. Real-time compliance tracking? Patchy. Lifecycle planning? Fragmented. Visibility? Lacking.
They needed to take back control. So, they chose Concerto.
One platform. Total clarity.
Following a competitive review, LFB selected Concerto as the foundation for their digital estates transformation, appointing Bellrock Workplace Services as integration partner.
Together, we redefined what estate visibility looks like:
- Baseline data upgraded, including measured drawings and asset capture
- Lifecycle costing introduced for long-term planning
- Legal agreements digitised and embedded into the system
- Capital programmes now run via Concerto's Projects & Programmes module
This wasn't just a system switch. It was a strategic evolution.
“Concerto helped us move from siloed systems to a connected, transparent estate ready for the future.”
Real-time access, real impact
With Concerto, LFB staff can now:
- Log maintenance and estate requests directly
- Access and track key information instantly
- Make decisions based on a single, reliable data source
It's simple, secure and designed to meet the demands of frontline operations. And the results have been recognised nationally.
In 2022, LFB, in partnership with Legal & General Investment Management (LGIM), won the prestigious PFM Award for excellence in expert service partnerships.
Like LFB, Landsec manages a complex, valuable property portfolio. And like LFB, it needs more than data. It needs connected insight.
LFB's success shows what's possible with the right platform and the right partners. Concerto and Bellrock Workplace Services deliver award-winning solutions.
Ready to take the next step?
Let's show you how Concerto can transform your property data into strategic advantage. Just like it did for LFB.
Following a competitive review, LFB selected Concerto as the foundation for their digital estates transformation, appointing Bellrock Workplace Services as integration partner.
Together, we redefined what estate visibility looks like:
- Baseline data upgraded, including measured drawings and asset capture
- Lifecycle costing introduced for long-term planning
- Legal agreements digitised and embedded into the system
- Capital programmes now run via Concerto's Projects & Programmes module
This wasn't just a system switch. It was a strategic evolution.
“Concerto helped us move from siloed systems to a connected, transparent estate ready for the future.”
Real-time access, real impact
With Concerto, LFB staff can now:
- Log maintenance and estate requests directly
- Access and track key information instantly
- Make decisions based on a single, reliable data source
It's simple, secure and designed to meet the demands of frontline operations. And the results have been recognised nationally.
In 2022, LFB, in partnership with Legal & General Investment Management (LGIM), won the prestigious PFM Award for excellence in expert service partnerships.
Like LFB, Landsec manages a complex, valuable property portfolio. And like LFB, it needs more than data. It needs connected insight.
LFB's success shows what's possible with the right platform and the right partners. Concerto and Bellrock Workplace Services deliver award-winning solutions.
Ready to take the next step?
Let's show you how Concerto can transform your property data into strategic advantage. Just like it did for LFB.
What our customers think
Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.
The ability to adapt the system to the diverse requirements of the Trust has been the major benefit.
Wow, that is fantastic and very quick service.
Working with you does not feel like a battle as some projects do with suppliers but definitely more of a partnership.
The Service Desk is always very responsive to tickets raised.
Kudos to Concerto, they really show how such a question set should be approached.
Thanks for all the support from everyone at Concerto.
We cannot thank you enough.
We are pleased to see the innovation coming out of Concerto … keep up the great work!
You have a great team at Concerto.
I once again am in awe.
David Carr was at the forefront of data migration from an old Access database to the Concerto Product, setting up simple to use templates, and challenging data sets.
Super excited and impressed with what we can achieve.