From Fragmented to Firepower: How London Fire Brigade Transformed Estate Management with Concerto

London Fire Brigade

Serving over 8 million residents, the London Fire Brigade (LFB) plays a critical role in protecting one of the world's most complex urban environments. But behind the scenes, their estate operations faced a serious challenge.

Relying on a third-party integrator, LFB had limited control over their core property data. Real-time compliance tracking? Patchy. Lifecycle planning? Fragmented. Visibility? Lacking.

They needed to take back control. So, they chose Concerto.

London fire brigade

One platform. Total clarity.

Following a competitive review, LFB selected Concerto as the foundation for their digital estates transformation, appointing Bellrock Workplace Services as integration partner.

Together, we redefined what estate visibility looks like:

  • Baseline data upgraded, including measured drawings and asset capture
  • Lifecycle costing introduced for long-term planning
  • Legal agreements digitised and embedded into the system
  • Capital programmes now run via Concerto's Projects & Programmes module

This wasn't just a system switch. It was a strategic evolution.

“Concerto helped us move from siloed systems to a connected, transparent estate ready for the future.”

Real-time access, real impact

With Concerto, LFB staff can now:

  • Log maintenance and estate requests directly
  • Access and track key information instantly
  • Make decisions based on a single, reliable data source

It's simple, secure and designed to meet the demands of frontline operations. And the results have been recognised nationally.

 

In 2022, LFB, in partnership with Legal & General Investment Management (LGIM), won the prestigious PFM Award for excellence in expert service partnerships.

Like LFB, Landsec manages a complex, valuable property portfolio. And like LFB, it needs more than data. It needs connected insight.

LFB's success shows what's possible with the right platform and the right partners. Concerto and Bellrock Workplace Services deliver award-winning solutions.

Ready to take the next step?

Let's show you how Concerto can transform your property data into strategic advantage. Just like it did for LFB.

Book a demo

 

Following a competitive review, LFB selected Concerto as the foundation for their digital estates transformation, appointing Bellrock Workplace Services as integration partner.

Together, we redefined what estate visibility looks like:

  • Baseline data upgraded, including measured drawings and asset capture
  • Lifecycle costing introduced for long-term planning
  • Legal agreements digitised and embedded into the system
  • Capital programmes now run via Concerto's Projects & Programmes module

This wasn't just a system switch. It was a strategic evolution.

“Concerto helped us move from siloed systems to a connected, transparent estate ready for the future.”

 

Real-time access, real impact

With Concerto, LFB staff can now:

  • Log maintenance and estate requests directly
  • Access and track key information instantly
  • Make decisions based on a single, reliable data source

It's simple, secure and designed to meet the demands of frontline operations. And the results have been recognised nationally.

In 2022, LFB, in partnership with Legal & General Investment Management (LGIM), won the prestigious PFM Award for excellence in expert service partnerships.

Like LFB, Landsec manages a complex, valuable property portfolio. And like LFB, it needs more than data. It needs connected insight.

LFB's success shows what's possible with the right platform and the right partners. Concerto and Bellrock Workplace Services deliver award-winning solutions.

Ready to take the next step?

Let's show you how Concerto can transform your property data into strategic advantage. Just like it did for LFB.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

Thank you so very much for dedicating yourself to us for the last few days.

Zoe Curtis
Director of Visitor and Venue Services

Thank you for your patience and support, we were only saying last week how much we value you and enjoy working with you.

Darren Maplesden

We appreciate your professionalism and all of your assistance, we cannot thank you enough!

Tia Willis-Jones
Functional Developer

The approach and level of customer service from your team of late has stood out.

Callum Ellis

I have tested and everything is pulling across as it should. THANKYOU THANKYOU THANKYOU - To all of you for helping me out with this- I am literally crying with tears of joy!

Tisha Jardine
Facilities Helpdesk Manager

Concerto gives me real-time information and transparency of our statutory obligations.

Laura Birnbaum
Assistant Director of Property & TSS

Your teams have been absolutely brilliant and have made the switch possible, working with our techies and speaking in a language beyond me.

Steve Sproat

The best property management/CAFM system on the market.

David Askew
Assets Information & Systems Team Leader

We would like to express our gratitude to the entire Concerto team for your continued and relentless support. Thank you.

Yatine Nagar
Estates Team

Without it I don't think we'd be able to do our jobs as effectively as we do.

Keith Bradford
PMO, Commercial and Design Lead

The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.

Helen Bell
Transformation Project Manager

It is a credit to Concerto that the technology and usability of the software is both comprehensive and user-friendly.

Bruce Barclay
Head of Property and Facilities

Let's start the conversation

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