From Fragmented to Firepower: How London Fire Brigade Transformed Estate Management with Concerto

London Fire Brigade

Serving over 8 million residents, the London Fire Brigade (LFB) plays a critical role in protecting one of the world's most complex urban environments. But behind the scenes, their estate operations faced a serious challenge.

Relying on a third-party integrator, LFB had limited control over their core property data. Real-time compliance tracking? Patchy. Lifecycle planning? Fragmented. Visibility? Lacking.

They needed to take back control. So, they chose Concerto.

London fire brigade

One platform. Total clarity.

Following a competitive review, LFB selected Concerto as the foundation for their digital estates transformation, appointing Bellrock Workplace Services as integration partner.

Together, we redefined what estate visibility looks like:

  • Baseline data upgraded, including measured drawings and asset capture
  • Lifecycle costing introduced for long-term planning
  • Legal agreements digitised and embedded into the system
  • Capital programmes now run via Concerto's Projects & Programmes module

This wasn't just a system switch. It was a strategic evolution.

“Concerto helped us move from siloed systems to a connected, transparent estate ready for the future.”

Real-time access, real impact

With Concerto, LFB staff can now:

  • Log maintenance and estate requests directly
  • Access and track key information instantly
  • Make decisions based on a single, reliable data source

It's simple, secure and designed to meet the demands of frontline operations. And the results have been recognised nationally.

 

In 2022, LFB, in partnership with Legal & General Investment Management (LGIM), won the prestigious PFM Award for excellence in expert service partnerships.

Like LFB, Landsec manages a complex, valuable property portfolio. And like LFB, it needs more than data. It needs connected insight.

LFB's success shows what's possible with the right platform and the right partners. Concerto and Bellrock Workplace Services deliver award-winning solutions.

Ready to take the next step?

Let's show you how Concerto can transform your property data into strategic advantage. Just like it did for LFB.

 

Following a competitive review, LFB selected Concerto as the foundation for their digital estates transformation, appointing Bellrock Workplace Services as integration partner.

Together, we redefined what estate visibility looks like:

  • Baseline data upgraded, including measured drawings and asset capture
  • Lifecycle costing introduced for long-term planning
  • Legal agreements digitised and embedded into the system
  • Capital programmes now run via Concerto's Projects & Programmes module

This wasn't just a system switch. It was a strategic evolution.

“Concerto helped us move from siloed systems to a connected, transparent estate ready for the future.”

 

Real-time access, real impact

With Concerto, LFB staff can now:

  • Log maintenance and estate requests directly
  • Access and track key information instantly
  • Make decisions based on a single, reliable data source

It's simple, secure and designed to meet the demands of frontline operations. And the results have been recognised nationally.

In 2022, LFB, in partnership with Legal & General Investment Management (LGIM), won the prestigious PFM Award for excellence in expert service partnerships.

Like LFB, Landsec manages a complex, valuable property portfolio. And like LFB, it needs more than data. It needs connected insight.

LFB's success shows what's possible with the right platform and the right partners. Concerto and Bellrock Workplace Services deliver award-winning solutions.

Ready to take the next step?

Let's show you how Concerto can transform your property data into strategic advantage. Just like it did for LFB.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

The Service Desk is always very responsive to tickets raised.

Karen Palmer
Senior Operational Support Officer

We cannot thank you enough.

Tia Willis-Jones
Functional Developer

When asked to do a change to the system at very short notice Dale was very helpful and got the job done!!

Simon Retter
AMS Project Support Officer

You can be rest assured that you'll be looked after.

Karl Goodenough
Hard Services Operations Manager

Concerto proved invaluable to the Bermuda Government Estates and Building team to allow them to continue to work from home and access their work online.

Steve Conway
Chief Surveyor, Dept of Public Land & Buildings, Ministry of Works

We are a challenging organisation to work with as you can imagine, which is why I wanted to share how Leo has done an amazing job to be committed at short notice, with all aspects of the project whether this be remotely or in person.

Karl Goodenough
Operational Manager

Dave's technical knowledge, ability to clearly explain matters and timely email updates alongside Rachel's customer focused approach and network of colleagues within Concerto were fully appreciated by the City of London team.

Daniel Tyler
Property Contract Performance Manager

Concerto gives me real-time information and transparency of our statutory obligations.

Laura Birnbaum
Assistant Director of Property & TSS

I just want to rewatch the demo you did yesterday (it was THAT good!).

Stephen Curtis
Technical Asset Officer

In terms of when we go to Concerto with something we think we need, their skills at working with us to provide solutions but not always ones that cost us money.

Kirtsy Fleming
Corporate Asset Management Team

The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.

Gemma Cain
Senior Asset Management Officer

Concerto has been a real success in ensuring the team has access to information.

Ross Macdonald
Planned Improvement & M&E Services Team Principal

Let's start the conversation

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