From Fragmented to Firepower: How London Fire Brigade Transformed Estate Management with Concerto
Serving over 8 million residents, the London Fire Brigade (LFB) plays a critical role in protecting one of the world's most complex urban environments. But behind the scenes, their estate operations faced a serious challenge.
Relying on a third-party integrator, LFB had limited control over their core property data. Real-time compliance tracking? Patchy. Lifecycle planning? Fragmented. Visibility? Lacking.
They needed to take back control. So, they chose Concerto.
One platform. Total clarity.
Following a competitive review, LFB selected Concerto as the foundation for their digital estates transformation, appointing Bellrock Workplace Services as integration partner.
Together, we redefined what estate visibility looks like:
- Baseline data upgraded, including measured drawings and asset capture
- Lifecycle costing introduced for long-term planning
- Legal agreements digitised and embedded into the system
- Capital programmes now run via Concerto's Projects & Programmes module
This wasn't just a system switch. It was a strategic evolution.
“Concerto helped us move from siloed systems to a connected, transparent estate ready for the future.”
Real-time access, real impact
With Concerto, LFB staff can now:
- Log maintenance and estate requests directly
- Access and track key information instantly
- Make decisions based on a single, reliable data source
It's simple, secure and designed to meet the demands of frontline operations. And the results have been recognised nationally.
In 2022, LFB, in partnership with Legal & General Investment Management (LGIM), won the prestigious PFM Award for excellence in expert service partnerships.
Like LFB, Landsec manages a complex, valuable property portfolio. And like LFB, it needs more than data. It needs connected insight.
LFB's success shows what's possible with the right platform and the right partners. Concerto and Bellrock Workplace Services deliver award-winning solutions.
Ready to take the next step?
Let's show you how Concerto can transform your property data into strategic advantage. Just like it did for LFB.
Following a competitive review, LFB selected Concerto as the foundation for their digital estates transformation, appointing Bellrock Workplace Services as integration partner.
Together, we redefined what estate visibility looks like:
- Baseline data upgraded, including measured drawings and asset capture
- Lifecycle costing introduced for long-term planning
- Legal agreements digitised and embedded into the system
- Capital programmes now run via Concerto's Projects & Programmes module
This wasn't just a system switch. It was a strategic evolution.
“Concerto helped us move from siloed systems to a connected, transparent estate ready for the future.”
Real-time access, real impact
With Concerto, LFB staff can now:
- Log maintenance and estate requests directly
- Access and track key information instantly
- Make decisions based on a single, reliable data source
It's simple, secure and designed to meet the demands of frontline operations. And the results have been recognised nationally.
In 2022, LFB, in partnership with Legal & General Investment Management (LGIM), won the prestigious PFM Award for excellence in expert service partnerships.
Like LFB, Landsec manages a complex, valuable property portfolio. And like LFB, it needs more than data. It needs connected insight.
LFB's success shows what's possible with the right platform and the right partners. Concerto and Bellrock Workplace Services deliver award-winning solutions.
Ready to take the next step?
Let's show you how Concerto can transform your property data into strategic advantage. Just like it did for LFB.
What our customers think
Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.
When asked to do a change to the system at very short notice Dale was very helpful and got the job done!!
Amazing product, incredible team.
The support Desk is fabulous.
I once again am in awe.
Concerto proved invaluable to the Bermuda Government Estates and Building team to allow them to continue to work from home and access their work online.
David Carr was at the forefront of data migration from an old Access database to the Concerto Product, setting up simple to use templates, and challenging data sets.
We appreciate your professionalism and all of your assistance, we cannot thank you enough!
The ability to tap into examples of best practice throughout the sector. If we have a requirement, I know I can call Concerto.
Concerto is awesome.
It's becoming a bit of go-to software, particularly for local authorities and local government because we have such a diverse portfolio, and to capture that accurately is not easily done.
You can be rest assured that you'll be looked after.
I just want to rewatch the demo you did yesterday (it was THAT good!).