From Fragmented to Firepower: How London Fire Brigade Transformed Estate Management with Concerto
Serving over 8 million residents, the London Fire Brigade (LFB) plays a critical role in protecting one of the world's most complex urban environments. But behind the scenes, their estate operations faced a serious challenge.
Relying on a third-party integrator, LFB had limited control over their core property data. Real-time compliance tracking? Patchy. Lifecycle planning? Fragmented. Visibility? Lacking.
They needed to take back control. So, they chose Concerto.
One platform. Total clarity.
Following a competitive review, LFB selected Concerto as the foundation for their digital estates transformation, appointing Bellrock Workplace Services as integration partner.
Together, we redefined what estate visibility looks like:
- Baseline data upgraded, including measured drawings and asset capture
- Lifecycle costing introduced for long-term planning
- Legal agreements digitised and embedded into the system
- Capital programmes now run via Concerto's Projects & Programmes module
This wasn't just a system switch. It was a strategic evolution.
“Concerto helped us move from siloed systems to a connected, transparent estate ready for the future.”
Real-time access, real impact
With Concerto, LFB staff can now:
- Log maintenance and estate requests directly
- Access and track key information instantly
- Make decisions based on a single, reliable data source
It's simple, secure and designed to meet the demands of frontline operations. And the results have been recognised nationally.
In 2022, LFB, in partnership with Legal & General Investment Management (LGIM), won the prestigious PFM Award for excellence in expert service partnerships.
Like LFB, Landsec manages a complex, valuable property portfolio. And like LFB, it needs more than data. It needs connected insight.
LFB's success shows what's possible with the right platform and the right partners. Concerto and Bellrock Workplace Services deliver award-winning solutions.
Ready to take the next step?
Let's show you how Concerto can transform your property data into strategic advantage. Just like it did for LFB.
Following a competitive review, LFB selected Concerto as the foundation for their digital estates transformation, appointing Bellrock Workplace Services as integration partner.
Together, we redefined what estate visibility looks like:
- Baseline data upgraded, including measured drawings and asset capture
- Lifecycle costing introduced for long-term planning
- Legal agreements digitised and embedded into the system
- Capital programmes now run via Concerto's Projects & Programmes module
This wasn't just a system switch. It was a strategic evolution.
“Concerto helped us move from siloed systems to a connected, transparent estate ready for the future.”
Real-time access, real impact
With Concerto, LFB staff can now:
- Log maintenance and estate requests directly
- Access and track key information instantly
- Make decisions based on a single, reliable data source
It's simple, secure and designed to meet the demands of frontline operations. And the results have been recognised nationally.
In 2022, LFB, in partnership with Legal & General Investment Management (LGIM), won the prestigious PFM Award for excellence in expert service partnerships.
Like LFB, Landsec manages a complex, valuable property portfolio. And like LFB, it needs more than data. It needs connected insight.
LFB's success shows what's possible with the right platform and the right partners. Concerto and Bellrock Workplace Services deliver award-winning solutions.
Ready to take the next step?
Let's show you how Concerto can transform your property data into strategic advantage. Just like it did for LFB.
What our customers think
Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.
The Service Desk is always very responsive to tickets raised.
Concerto is awesome.
Amazing product, incredible team.
Super excited and impressed with what we can achieve.
Concerto gives me real-time information and transparency of our statutory obligations.
I have tested and everything is pulling across as it should. THANKYOU THANKYOU THANKYOU - To all of you for helping me out with this- I am literally crying with tears of joy!
We cannot thank you enough.
The best property management/CAFM system on the market.
Concerto enables us to make informed decision on our land and property interests. We now meet our legal obligations through transparent data. Without Concerto we would otherwise struggle.
Working with you does not feel like a battle as some projects do with suppliers but definitely more of a partnership.
The approach and level of customer service from your team of late has stood out.
You have a great team at Concerto.