From Fragmented to Firepower: How London Fire Brigade Transformed Estate Management with Concerto

London Fire Brigade

Serving over 8 million residents, the London Fire Brigade (LFB) plays a critical role in protecting one of the world's most complex urban environments. But behind the scenes, their estate operations faced a serious challenge.

Relying on a third-party integrator, LFB had limited control over their core property data. Real-time compliance tracking? Patchy. Lifecycle planning? Fragmented. Visibility? Lacking.

They needed to take back control. So, they chose Concerto.

London fire brigade

One platform. Total clarity.

Following a competitive review, LFB selected Concerto as the foundation for their digital estates transformation, appointing Bellrock Workplace Services as integration partner.

Together, we redefined what estate visibility looks like:

  • Baseline data upgraded, including measured drawings and asset capture
  • Lifecycle costing introduced for long-term planning
  • Legal agreements digitised and embedded into the system
  • Capital programmes now run via Concerto's Projects & Programmes module

This wasn't just a system switch. It was a strategic evolution.

“Concerto helped us move from siloed systems to a connected, transparent estate ready for the future.”

Real-time access, real impact

With Concerto, LFB staff can now:

  • Log maintenance and estate requests directly
  • Access and track key information instantly
  • Make decisions based on a single, reliable data source

It's simple, secure and designed to meet the demands of frontline operations. And the results have been recognised nationally.

 

In 2022, LFB, in partnership with Legal & General Investment Management (LGIM), won the prestigious PFM Award for excellence in expert service partnerships.

Like LFB, Landsec manages a complex, valuable property portfolio. And like LFB, it needs more than data. It needs connected insight.

LFB's success shows what's possible with the right platform and the right partners. Concerto and Bellrock Workplace Services deliver award-winning solutions.

Ready to take the next step?

Let's show you how Concerto can transform your property data into strategic advantage. Just like it did for LFB.

Book a demo

 

Following a competitive review, LFB selected Concerto as the foundation for their digital estates transformation, appointing Bellrock Workplace Services as integration partner.

Together, we redefined what estate visibility looks like:

  • Baseline data upgraded, including measured drawings and asset capture
  • Lifecycle costing introduced for long-term planning
  • Legal agreements digitised and embedded into the system
  • Capital programmes now run via Concerto's Projects & Programmes module

This wasn't just a system switch. It was a strategic evolution.

“Concerto helped us move from siloed systems to a connected, transparent estate ready for the future.”

 

Real-time access, real impact

With Concerto, LFB staff can now:

  • Log maintenance and estate requests directly
  • Access and track key information instantly
  • Make decisions based on a single, reliable data source

It's simple, secure and designed to meet the demands of frontline operations. And the results have been recognised nationally.

In 2022, LFB, in partnership with Legal & General Investment Management (LGIM), won the prestigious PFM Award for excellence in expert service partnerships.

Like LFB, Landsec manages a complex, valuable property portfolio. And like LFB, it needs more than data. It needs connected insight.

LFB's success shows what's possible with the right platform and the right partners. Concerto and Bellrock Workplace Services deliver award-winning solutions.

Ready to take the next step?

Let's show you how Concerto can transform your property data into strategic advantage. Just like it did for LFB.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

Kudos to Concerto, they really show how such a question set should be approached.

Thank you so very much for dedicating yourself to us for the last few days.

Zoe Curtis
Director of Visitor and Venue Services

We appreciate your professionalism and all of your assistance, we cannot thank you enough!

Tia Willis-Jones
Functional Developer

We are a challenging organisation to work with as you can imagine, which is why I wanted to share how Leo has done an amazing job to be committed at short notice, with all aspects of the project whether this be remotely or in person.

Karl Goodenough
Operational Manager

Concerto gives me real-time information and transparency of our statutory obligations.

Laura Birnbaum
Assistant Director of Property & TSS

I once again am in awe.

Amelia Paine
Business Intelligence Manager

David Carr was at the forefront of data migration from an old Access database to the Concerto Product, setting up simple to use templates, and challenging data sets.

Steve Sproat

Concerto is awesome.

Mark Dovey
Resources Directorate

The best property management/CAFM system on the market.

David Askew
Assets Information & Systems Team Leader

Bringing Concerto data together with wider business datasets in our enterprise data warehouse has unlocked powerful insights, helping us make smarter, quicker decisions across the organisation. Spot On.

Stuart Truman
Product Owner

Thanks for all the support from everyone at Concerto.

Mark Dovey
Resources Directorate

Without the dedication of Concerto we would not be able to function in these unprecedented times!

Mike Higginson
Framework Manager

Let's start the conversation

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