From Fragmented to Firepower: How London Fire Brigade Transformed Estate Management with Concerto
Serving over 8 million residents, the London Fire Brigade (LFB) plays a critical role in protecting one of the world's most complex urban environments. But behind the scenes, their estate operations faced a serious challenge.
Relying on a third-party integrator, LFB had limited control over their core property data. Real-time compliance tracking? Patchy. Lifecycle planning? Fragmented. Visibility? Lacking.
They needed to take back control. So, they chose Concerto.

One platform. Total clarity.
Following a competitive review, LFB selected Concerto as the foundation for their digital estates transformation, appointing Bellrock Workplace Services as integration partner.
Together, we redefined what estate visibility looks like:
- Baseline data upgraded, including measured drawings and asset capture
- Lifecycle costing introduced for long-term planning
- Legal agreements digitised and embedded into the system
- Capital programmes now run via Concerto's Projects & Programmes module
This wasn't just a system switch. It was a strategic evolution.
“Concerto helped us move from siloed systems to a connected, transparent estate ready for the future.”
Real-time access, real impact
With Concerto, LFB staff can now:
- Log maintenance and estate requests directly
- Access and track key information instantly
- Make decisions based on a single, reliable data source
It's simple, secure and designed to meet the demands of frontline operations. And the results have been recognised nationally.
In 2022, LFB, in partnership with Legal & General Investment Management (LGIM), won the prestigious PFM Award for excellence in expert service partnerships.
Like LFB, Landsec manages a complex, valuable property portfolio. And like LFB, it needs more than data. It needs connected insight.
LFB's success shows what's possible with the right platform and the right partners. Concerto and Bellrock Workplace Services deliver award-winning solutions.
Ready to take the next step?
Let's show you how Concerto can transform your property data into strategic advantage. Just like it did for LFB.
Following a competitive review, LFB selected Concerto as the foundation for their digital estates transformation, appointing Bellrock Workplace Services as integration partner.
Together, we redefined what estate visibility looks like:
- Baseline data upgraded, including measured drawings and asset capture
- Lifecycle costing introduced for long-term planning
- Legal agreements digitised and embedded into the system
- Capital programmes now run via Concerto's Projects & Programmes module
This wasn't just a system switch. It was a strategic evolution.
“Concerto helped us move from siloed systems to a connected, transparent estate ready for the future.”
Real-time access, real impact
With Concerto, LFB staff can now:
- Log maintenance and estate requests directly
- Access and track key information instantly
- Make decisions based on a single, reliable data source
It's simple, secure and designed to meet the demands of frontline operations. And the results have been recognised nationally.
In 2022, LFB, in partnership with Legal & General Investment Management (LGIM), won the prestigious PFM Award for excellence in expert service partnerships.
Like LFB, Landsec manages a complex, valuable property portfolio. And like LFB, it needs more than data. It needs connected insight.
LFB's success shows what's possible with the right platform and the right partners. Concerto and Bellrock Workplace Services deliver award-winning solutions.
Ready to take the next step?
Let's show you how Concerto can transform your property data into strategic advantage. Just like it did for LFB.
What our customers think
Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

Your teams have been absolutely brilliant and have made the switch possible, working with our techies and speaking in a language beyond me.

Concerto is awesome.

We are a challenging organisation to work with as you can imagine, which is why I wanted to share how Leo has done an amazing job to be committed at short notice, with all aspects of the project whether this be remotely or in person.

Thanks for the training today, great session and well received by the whole team.

The ability to adapt the system to the diverse requirements of the Trust has been the major benefit.

Dave's technical knowledge, ability to clearly explain matters and timely email updates alongside Rachel's customer focused approach and network of colleagues within Concerto were fully appreciated by the City of London team.

It is a credit to Concerto that the technology and usability of the software is both comprehensive and user-friendly.

Wow, that is fantastic and very quick service.

Kudos to Concerto, they really show how such a question set should be approached.

The implementation of the Concerto Project & Programme system has improved our project planning and execution.

You have a great team at Concerto.

We are pleased to see the innovation coming out of Concerto … keep up the great work!