Smarter maintenance in the heart of London

Managing property in a busy, high-density borough like Islington brings unique challenges. With limited space, a large population and a varied estate of public buildings, keeping everything running smoothly requires more than a basic system.
That's why Islington Council chose Concerto. To support fast, flexible maintenance across their estate and give their teams the tools to stay in control.
From in-house delivery to real-time results
Islington's Business Continuity Team was already using Concerto to manage property data. But when the Property Team brought maintenance in-house, they needed to take things further.
Concerto provided a system that:
- Automatically assigns jobs based on skills and availability
- Routes specialist work directly to approved contractors
- Gives operatives mobile access to jobs, updates and documentation on site
It's responsive, efficient and keeps everyone working with the same live data wherever they are.
“Concerto helps us stay responsive in a fast-moving environment, without compromising on quality or control.”
5,000+ jobs. One connected system.
Since going live, Concerto has supported over 5,000 maintenance jobs across the borough. From minor fixes to major works, the platform gives full visibility at every stage.
- Requestors can track the status of jobs in real time
- Operatives get everything they need at their fingertips
- Managers can benchmark performance and improve delivery
It's not just about faster fixes. It's about better service and smarter use of resources.
Facilities management, built for councils
For Islington, Concerto is more than software. It's a platform shaped around how their teams work. Whether it's mobile tasking, data-led decisions or contractor coordination, it helps the Council do more with less and stay ahead in a challenging environment.
Ready to modernise your maintenance?
Talk to our team or request a live demo.
Because your system should work as hard as your team.
From in-house delivery to real-time results
Islington's Business Continuity Team was already using Concerto to manage property data. But when the Property Team brought maintenance in-house, they needed to take things further.
Concerto provided a system that:
-
Automatically assigns jobs based on skills and availability
-
Routes specialist work directly to approved contractors
-
Gives operatives mobile access to jobs, updates and documentation on site
It's responsive, efficient and keeps everyone working with the same live data wherever they are.
“Concerto helps us stay responsive in a fast-moving environment, without compromising on quality or control.”
5,000+ jobs. One connected system.
Since going live, Concerto has supported over 5,000 maintenance jobs across the borough. From minor fixes to major works, the platform gives full visibility at every stage.
-
Requestors can track the status of jobs in real time
-
Operatives get everything they need at their fingertips
-
Managers can benchmark performance and improve delivery
It's not just about faster fixes. It's about better service and smarter use of resources.
Facilities management, built for councils
For Islington, Concerto is more than software. It's a platform shaped around how their teams work. Whether it's mobile tasking, data-led decisions or contractor coordination, it helps the Council do more with less and stay ahead in a challenging environment.
Ready to modernise your maintenance?
Talk to our team or request a live demo.
Because your system should work as hard as your team.
What our customers think
Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.
We would like to express our gratitude to the entire Concerto team for your continued and relentless support. Thank you.
Thanks for the training today, great session and well received by the whole team.
We appreciate your professionalism and all of your assistance, we cannot thank you enough!
I once again am in awe.
You have a great team at Concerto.
Good forums involving other authorities.
Concerto enables us to make informed decision on our land and property interests. We now meet our legal obligations through transparent data. Without Concerto we would otherwise struggle.
It's becoming a bit of go-to software, particularly for local authorities and local government because we have such a diverse portfolio, and to capture that accurately is not easily done.
The Service Desk is always very responsive to tickets raised.
I have tested and everything is pulling across as it should. THANKYOU THANKYOU THANKYOU - To all of you for helping me out with this- I am literally crying with tears of joy!
The approach and level of customer service from your team of late has stood out.
Bringing Concerto data together with wider business datasets in our enterprise data warehouse has unlocked powerful insights, helping us make smarter, quicker decisions across the organisation. Spot On.