Smarter maintenance in the heart of London

London Borough of Islington Council

Managing property in a busy, high-density borough like Islington brings unique challenges. With limited space, a large population and a varied estate of public buildings, keeping everything running smoothly requires more than a basic system.

That's why Islington Council chose Concerto. To support fast, flexible maintenance across their estate and give their teams the tools to stay in control.

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From in-house delivery to real-time results

Islington's Business Continuity Team was already using Concerto to manage property data. But when the Property Team brought maintenance in-house, they needed to take things further.

Concerto provided a system that:

  • Automatically assigns jobs based on skills and availability
  • Routes specialist work directly to approved contractors
  • Gives operatives mobile access to jobs, updates and documentation on site

It's responsive, efficient and keeps everyone working with the same live data wherever they are.

“Concerto helps us stay responsive in a fast-moving environment, without compromising on quality or control.”

5,000+ jobs. One connected system.

Since going live, Concerto has supported over 5,000 maintenance jobs across the borough. From minor fixes to major works, the platform gives full visibility at every stage.

  • Requestors can track the status of jobs in real time
  • Operatives get everything they need at their fingertips
  • Managers can benchmark performance and improve delivery

It's not just about faster fixes. It's about better service and smarter use of resources.

Facilities management, built for councils

For Islington, Concerto is more than software. It's a platform shaped around how their teams work. Whether it's mobile tasking, data-led decisions or contractor coordination, it helps the Council do more with less and stay ahead in a challenging environment.

Ready to modernise your maintenance?

Talk to our team or request a live demo.

Because your system should work as hard as your team.

Request your personal demo

From in-house delivery to real-time results

Islington's Business Continuity Team was already using Concerto to manage property data. But when the Property Team brought maintenance in-house, they needed to take things further.

Concerto provided a system that:

  • Automatically assigns jobs based on skills and availability

  • Routes specialist work directly to approved contractors

  • Gives operatives mobile access to jobs, updates and documentation on site

It's responsive, efficient and keeps everyone working with the same live data wherever they are.

“Concerto helps us stay responsive in a fast-moving environment, without compromising on quality or control.”

 

5,000+ jobs. One connected system.

Since going live, Concerto has supported over 5,000 maintenance jobs across the borough. From minor fixes to major works, the platform gives full visibility at every stage.

  • Requestors can track the status of jobs in real time

  • Operatives get everything they need at their fingertips

  • Managers can benchmark performance and improve delivery

It's not just about faster fixes. It's about better service and smarter use of resources.

Facilities management, built for councils

For Islington, Concerto is more than software. It's a platform shaped around how their teams work. Whether it's mobile tasking, data-led decisions or contractor coordination, it helps the Council do more with less and stay ahead in a challenging environment.

Ready to modernise your maintenance?
Talk to our team or request a live demo.

Because your system should work as hard as your team.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

The best property management/CAFM system on the market.

David Askew
Assets Information & Systems Team Leader

It is a credit to Concerto that the technology and usability of the software is both comprehensive and user-friendly.

Bruce Barclay
Head of Property and Facilities

It's becoming a bit of go-to software, particularly for local authorities and local government because we have such a diverse portfolio, and to capture that accurately is not easily done.

Mark Davey
Asset Records Manager

The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.

Helen Bell
Transformation Project Manager

We appreciate your professionalism and all of your assistance, we cannot thank you enough!

Tia Willis-Jones
Functional Developer

Thank you for your patience and support, we were only saying last week how much we value you and enjoy working with you.

Darren Maplesden

The ability to adapt the system to the diverse requirements of the Trust has been the major benefit.

David Bailey
Group Property Systems Manager

Bringing Concerto data together with wider business datasets in our enterprise data warehouse has unlocked powerful insights, helping us make smarter, quicker decisions across the organisation. Spot On.

Stuart Truman
Product Owner

GAME CHANGER compared to our current solution.

Super excited and impressed with what we can achieve.

Aydin Sipaloglu
Assistant Director Property

When asked to do a change to the system at very short notice Dale was very helpful and got the job done!!

Simon Retter
AMS Project Support Officer

You have a great team at Concerto.

Claire Norman
Project Office Manager

Let's start the conversation

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