Smarter maintenance in the heart of London

Managing property in a busy, high-density borough like Islington brings unique challenges. With limited space, a large population and a varied estate of public buildings, keeping everything running smoothly requires more than a basic system.
That's why Islington Council chose Concerto. To support fast, flexible maintenance across their estate and give their teams the tools to stay in control.
From in-house delivery to real-time results
Islington's Business Continuity Team was already using Concerto to manage property data. But when the Property Team brought maintenance in-house, they needed to take things further.
Concerto provided a system that:
- Automatically assigns jobs based on skills and availability
- Routes specialist work directly to approved contractors
- Gives operatives mobile access to jobs, updates and documentation on site
It's responsive, efficient and keeps everyone working with the same live data wherever they are.
“Concerto helps us stay responsive in a fast-moving environment, without compromising on quality or control.”
5,000+ jobs. One connected system.
Since going live, Concerto has supported over 5,000 maintenance jobs across the borough. From minor fixes to major works, the platform gives full visibility at every stage.
- Requestors can track the status of jobs in real time
- Operatives get everything they need at their fingertips
- Managers can benchmark performance and improve delivery
It's not just about faster fixes. It's about better service and smarter use of resources.
Facilities management, built for councils
For Islington, Concerto is more than software. It's a platform shaped around how their teams work. Whether it's mobile tasking, data-led decisions or contractor coordination, it helps the Council do more with less and stay ahead in a challenging environment.
Ready to modernise your maintenance?
Talk to our team or request a live demo.
Because your system should work as hard as your team.
From in-house delivery to real-time results
Islington's Business Continuity Team was already using Concerto to manage property data. But when the Property Team brought maintenance in-house, they needed to take things further.
Concerto provided a system that:
-
Automatically assigns jobs based on skills and availability
-
Routes specialist work directly to approved contractors
-
Gives operatives mobile access to jobs, updates and documentation on site
It's responsive, efficient and keeps everyone working with the same live data wherever they are.
“Concerto helps us stay responsive in a fast-moving environment, without compromising on quality or control.”
5,000+ jobs. One connected system.
Since going live, Concerto has supported over 5,000 maintenance jobs across the borough. From minor fixes to major works, the platform gives full visibility at every stage.
-
Requestors can track the status of jobs in real time
-
Operatives get everything they need at their fingertips
-
Managers can benchmark performance and improve delivery
It's not just about faster fixes. It's about better service and smarter use of resources.
Facilities management, built for councils
For Islington, Concerto is more than software. It's a platform shaped around how their teams work. Whether it's mobile tasking, data-led decisions or contractor coordination, it helps the Council do more with less and stay ahead in a challenging environment.
Ready to modernise your maintenance?
Talk to our team or request a live demo.
Because your system should work as hard as your team.
What our customers think
Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.
Working with you does not feel like a battle as some projects do with suppliers but definitely more of a partnership.
GAME CHANGER compared to our current solution.
We cannot thank you enough.
Without the dedication of Concerto we would not be able to function in these unprecedented times!
Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.
Concerto has been a game-changer.
It's becoming a bit of go-to software, particularly for local authorities and local government because we have such a diverse portfolio, and to capture that accurately is not easily done.
The support Desk is fabulous.
We all came away feeling very confident that we’ll be well guided through this major project.
Concerto proved invaluable to the Bermuda Government Estates and Building team to allow them to continue to work from home and access their work online.
You guys have been superb. Our onboarding consultant, Rachel, gets a special mention.
Phil has been really instrumental in helping to move the ERP integration work forward.