Smarter maintenance in the heart of London

London Borough of Islington Council

Managing property in a busy, high-density borough like Islington brings unique challenges. With limited space, a large population and a varied estate of public buildings, keeping everything running smoothly requires more than a basic system.

That's why Islington Council chose Concerto. To support fast, flexible maintenance across their estate and give their teams the tools to stay in control.

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From in-house delivery to real-time results

Islington's Business Continuity Team was already using Concerto to manage property data. But when the Property Team brought maintenance in-house, they needed to take things further.

Concerto provided a system that:

  • Automatically assigns jobs based on skills and availability
  • Routes specialist work directly to approved contractors
  • Gives operatives mobile access to jobs, updates and documentation on site

It's responsive, efficient and keeps everyone working with the same live data wherever they are.

“Concerto helps us stay responsive in a fast-moving environment, without compromising on quality or control.”

5,000+ jobs. One connected system.

Since going live, Concerto has supported over 5,000 maintenance jobs across the borough. From minor fixes to major works, the platform gives full visibility at every stage.

  • Requestors can track the status of jobs in real time
  • Operatives get everything they need at their fingertips
  • Managers can benchmark performance and improve delivery

It's not just about faster fixes. It's about better service and smarter use of resources.

Facilities management, built for councils

For Islington, Concerto is more than software. It's a platform shaped around how their teams work. Whether it's mobile tasking, data-led decisions or contractor coordination, it helps the Council do more with less and stay ahead in a challenging environment.

Ready to modernise your maintenance?

Talk to our team or request a live demo.

Because your system should work as hard as your team.

Request your personal demo

From in-house delivery to real-time results

Islington's Business Continuity Team was already using Concerto to manage property data. But when the Property Team brought maintenance in-house, they needed to take things further.

Concerto provided a system that:

  • Automatically assigns jobs based on skills and availability

  • Routes specialist work directly to approved contractors

  • Gives operatives mobile access to jobs, updates and documentation on site

It's responsive, efficient and keeps everyone working with the same live data wherever they are.

“Concerto helps us stay responsive in a fast-moving environment, without compromising on quality or control.”

 

5,000+ jobs. One connected system.

Since going live, Concerto has supported over 5,000 maintenance jobs across the borough. From minor fixes to major works, the platform gives full visibility at every stage.

  • Requestors can track the status of jobs in real time

  • Operatives get everything they need at their fingertips

  • Managers can benchmark performance and improve delivery

It's not just about faster fixes. It's about better service and smarter use of resources.

Facilities management, built for councils

For Islington, Concerto is more than software. It's a platform shaped around how their teams work. Whether it's mobile tasking, data-led decisions or contractor coordination, it helps the Council do more with less and stay ahead in a challenging environment.

Ready to modernise your maintenance?
Talk to our team or request a live demo.

Because your system should work as hard as your team.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

You have a great team at Concerto.

Claire Norman
Project Office Manager

The Service Desk is always very responsive to tickets raised.

Tracey Squirrell
Assistant Building Liaison Officer

You have a great team at Concerto.

Claire Norman
Project Office Manager

The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.

Gemma Cain
Senior Asset Management Officer

The approach and level of customer service from your team of late has stood out.

Callum Ellis

The best property management/CAFM system on the market.

David Askew
Assets Information & Systems Team Leader

The Service Desk is always very responsive to tickets raised.

Karen Palmer
Senior Operational Support Officer

You guys have been superb. Our onboarding consultant, Rachel, gets a special mention.

Mike Crawford
Estates Manager

GAME CHANGER compared to our current solution.

So much information, but the way you presented it meant it was easily retained.

Stephen Finch
Building Services Contract Manager

The support Desk is fabulous.

Marie Holroyde

Your teams have been absolutely brilliant and have made the switch possible, working with our techies and speaking in a language beyond me.

Steve Sproat

Let's start the conversation

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