Smarter maintenance in the heart of London

London Borough of Islington Council

Managing property in a busy, high-density borough like Islington brings unique challenges. With limited space, a large population and a varied estate of public buildings, keeping everything running smoothly requires more than a basic system.

That's why Islington Council chose Concerto. To support fast, flexible maintenance across their estate and give their teams the tools to stay in control.

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From in-house delivery to real-time results

Islington's Business Continuity Team was already using Concerto to manage property data. But when the Property Team brought maintenance in-house, they needed to take things further.

Concerto provided a system that:

  • Automatically assigns jobs based on skills and availability
  • Routes specialist work directly to approved contractors
  • Gives operatives mobile access to jobs, updates and documentation on site

It's responsive, efficient and keeps everyone working with the same live data wherever they are.

“Concerto helps us stay responsive in a fast-moving environment, without compromising on quality or control.”

5,000+ jobs. One connected system.

Since going live, Concerto has supported over 5,000 maintenance jobs across the borough. From minor fixes to major works, the platform gives full visibility at every stage.

  • Requestors can track the status of jobs in real time
  • Operatives get everything they need at their fingertips
  • Managers can benchmark performance and improve delivery

It's not just about faster fixes. It's about better service and smarter use of resources.

Facilities management, built for councils

For Islington, Concerto is more than software. It's a platform shaped around how their teams work. Whether it's mobile tasking, data-led decisions or contractor coordination, it helps the Council do more with less and stay ahead in a challenging environment.

Ready to modernise your maintenance?

Talk to our team or request a live demo.

Because your system should work as hard as your team.

Request your personal demo

From in-house delivery to real-time results

Islington's Business Continuity Team was already using Concerto to manage property data. But when the Property Team brought maintenance in-house, they needed to take things further.

Concerto provided a system that:

  • Automatically assigns jobs based on skills and availability

  • Routes specialist work directly to approved contractors

  • Gives operatives mobile access to jobs, updates and documentation on site

It's responsive, efficient and keeps everyone working with the same live data wherever they are.

“Concerto helps us stay responsive in a fast-moving environment, without compromising on quality or control.”

 

5,000+ jobs. One connected system.

Since going live, Concerto has supported over 5,000 maintenance jobs across the borough. From minor fixes to major works, the platform gives full visibility at every stage.

  • Requestors can track the status of jobs in real time

  • Operatives get everything they need at their fingertips

  • Managers can benchmark performance and improve delivery

It's not just about faster fixes. It's about better service and smarter use of resources.

Facilities management, built for councils

For Islington, Concerto is more than software. It's a platform shaped around how their teams work. Whether it's mobile tasking, data-led decisions or contractor coordination, it helps the Council do more with less and stay ahead in a challenging environment.

Ready to modernise your maintenance?
Talk to our team or request a live demo.

Because your system should work as hard as your team.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

It's becoming a bit of go-to software, particularly for local authorities and local government because we have such a diverse portfolio, and to capture that accurately is not easily done.

Mark Davey
Asset Records Manager

Concerto gives me real-time information and transparency of our statutory obligations.

Laura Birnbaum
Assistant Director of Property & TSS

You have a great team at Concerto.

Claire Norman
Project Office Manager

The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.

Gemma Cain
Senior Asset Management Officer

Thanks for the training today, great session and well received by the whole team.

Jo Petford
National Facilities Manager

She's adept at resolving matters on the fly and demonstrates a remarkable ability to turn things around swiftly while maintaining clear and articulate communication.

Thomas Spriggs
Commercial Lead

Kudos to Concerto, they really show how such a question set should be approached.

Concerto proved invaluable to the Bermuda Government Estates and Building team to allow them to continue to work from home and access their work online.

Steve Conway
Chief Surveyor, Dept of Public Land & Buildings, Ministry of Works

Wow, that is fantastic and very quick service.

I once again am in awe.

Amelia Paine
Business Intelligence Manager

We are pleased to see the innovation coming out of Concerto … keep up the great work!

Bruce Barclay
Head of Property and Facilities

Thank you for your patience and support, we were only saying last week how much we value you and enjoy working with you.

Darren Maplesden

Let's start the conversation

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