The process: structured, supported and scalable
EMR's rollout followed a clear, focused approach:
- Legacy data migrated with minimal disruption
- Workshops to shape the system around EMR's workflows
- Training to ensure confident day-to-day use across teams
That groundwork now supports a platform that adapts as EMR's needs evolve with continuous improvements driven by real-world insight.
Driving results across the network
With Concerto in place, EMR benefits from:
- Centralised oversight of all estate operations
- More reliable compliance and maintenance tracking
- Quicker resolution of on-site issues
- Accurate reporting to inform planning and investment
Whether it's a major station or a trackside asset, EMR has the tools to keep everything running smoothly.
You have a great team at Concerto.
GAME CHANGER compared to our current solution.
Thanks for the training today, great session and well received by the whole team.
The best onboarding consultant we ever had.
The ability to tap into examples of best practice throughout the sector. If we have a requirement, I know I can call Concerto.
Super excited and impressed with what we can achieve.
We appreciate your professionalism and all of your assistance, we cannot thank you enough!
She's adept at resolving matters on the fly and demonstrates a remarkable ability to turn things around swiftly while maintaining clear and articulate communication.
The Service Desk is always very responsive to tickets raised.
We all came away feeling very confident that we’ll be well guided through this major project.
The support Desk is fabulous.
Concerto has been a game-changer.
