Keeping the network running with smarter estate management

From St Pancras International to Luton Airport Parkway, EMR relies on Concerto to manage critical estate operations.

Core modules in use include:

• Reactive maintenance and planned preventive maintenance (PPM)
• Water monitoring and safety compliance
• Equipment and asset tracking
• Live dashboards and performance reporting

Concerto brings all of this into one place, giving EMR real-time visibility and better control. Issues are flagged early, maintenance is streamlined and service standards are consistently met.

“Concerto gives us the confidence to stay ahead of issues and deliver consistently high service standards across the network.”

The process: structured, supported and scalable

EMR's rollout followed a clear, focused approach:

• Legacy data migrated with minimal disruption
• Workshops to shape the system around EMR's workflows
• Training to ensure confident day-to-day use across teams

That groundwork now supports a platform that adapts as EMR's needs evolve with continuous improvements driven by real-world insight.

Driving results across the network

With Concerto in place, EMR benefits from:

• Centralised oversight of all estate operations
• More reliable compliance and maintenance tracking
• Quicker resolution of on-site issues
• Accurate reporting to inform planning and investment

Whether it's a major station or a trackside asset, EMR has the tools to keep everything running smoothly.

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.