Keeping the network running with smarter estate management

East Midlands Railway

East Midlands Railway (EMR) operates across some of the UK's busiest routes. From London to Liverpool and Manchester to the Midlands. With a fast-paced, high-pressure network to manage, EMR needed a system that could keep pace.

In 2021, they renewed their contract with Concerto recognising the value, reliability and performance it delivers.

East Midlands Railway

A single platform, built for movement

From St Pancras International to Luton Airport Parkway, EMR relies on Concerto to manage critical estate operations.

Core modules in use include:

  • Reactive maintenance and planned preventive maintenance (PPM)
  • Water monitoring and safety compliance
  • Equipment and asset tracking
  • Live dashboards and performance reporting

Concerto brings all of this into one place, giving EMR real-time visibility and better control. Issues are flagged early, maintenance is streamlined and service standards are consistently met.

“Concerto gives us the confidence to stay ahead of issues and deliver consistently high service standards across the network.”

The process: structured, supported and scalable

EMR's rollout followed a clear, focused approach:

  • Legacy data migrated with minimal disruption
  • Workshops to shape the system around EMR's workflows
  • Training to ensure confident day-to-day use across teams

That groundwork now supports a platform that adapts as EMR's needs evolve with continuous improvements driven by real-world insight.

Driving results across the network

With Concerto in place, EMR benefits from:

  • Centralised oversight of all estate operations
  • More reliable compliance and maintenance tracking
  • Quicker resolution of on-site issues
  • Accurate reporting to inform planning and investment

Whether it's a major station or a trackside asset, EMR has the tools to keep everything running smoothly.

 

A single platform, built for movement

From St Pancras International to Luton Airport Parkway, EMR relies on Concerto to manage critical estate operations.

Core modules in use include:

  • Reactive maintenance and planned preventive maintenance (PPM)

  • Water monitoring and safety compliance

  • Equipment and asset tracking

  • Live dashboards and performance reporting

Concerto brings all of this into one place, giving EMR real-time visibility and better control. Issues are flagged early, maintenance is streamlined and service standards are consistently met.

“Concerto gives us the confidence to stay ahead of issues and deliver consistently high service standards across the network.”
The process: structured, supported and scalable

EMR's rollout followed a clear, focused approach:

  • Legacy data migrated with minimal disruption

  • Workshops to shape the system around EMR's workflows

  • Training to ensure confident day-to-day use across teams

That groundwork now supports a platform that adapts as EMR's needs evolve with continuous improvements driven by real-world insight.

Driving results across the network

With Concerto in place, EMR benefits from:

  • Centralised oversight of all estate operations

  • More reliable compliance and maintenance tracking

  • Quicker resolution of on-site issues

  • Accurate reporting to inform planning and investment

Whether it's a major station or a trackside asset, EMR has the tools to keep everything running smoothly.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

We are pleased to see the innovation coming out of Concerto … keep up the great work!

Bruce Barclay
Head of Property and Facilities

She's adept at resolving matters on the fly and demonstrates a remarkable ability to turn things around swiftly while maintaining clear and articulate communication.

Thomas Spriggs
Commercial Lead

Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.

Denise Wood
Registrar

So much information, but the way you presented it meant it was easily retained.

Stephen Finch
Building Services Contract Manager

We cannot thank you enough.

Tia Willis-Jones
Functional Developer

We appreciate your professionalism and all of your assistance, we cannot thank you enough!

Tia Willis-Jones
Functional Developer

The ability to tap into examples of best practice throughout the sector. If we have a requirement, I know I can call Concerto.

Andrew Mathers-Ford
Systems Manager for the Directorate of Regeneration, Enterprise & Skills

The implementation of the Concerto Project & Programme system has improved our project planning and execution.

Claire Page
Head of Property

Wow, that is fantastic and very quick service.

Concerto proved invaluable to the Bermuda Government Estates and Building team to allow them to continue to work from home and access their work online.

Steve Conway
Chief Surveyor, Dept of Public Land & Buildings, Ministry of Works

I know I've said it a million times but on our own side I'm so happy how things are going and personally, I can't speak highly enough of Will.

Mark Dovey
Resources Directorate

Super excited and impressed with what we can achieve.

Aydin Sipaloglu
Assistant Director Property

Let's start the conversation

concerto-shape-dark-2
concerto-shape-dark-2