Keeping the network running with smarter estate management

East Midlands Railway

East Midlands Railway (EMR) operates across some of the UK's busiest routes. From London to Liverpool and Manchester to the Midlands. With a fast-paced, high-pressure network to manage, EMR needed a system that could keep pace.

In 2021, they renewed their contract with Concerto recognising the value, reliability and performance it delivers.

East Midlands Railway

A single platform, built for movement

From St Pancras International to Luton Airport Parkway, EMR relies on Concerto to manage critical estate operations.

Core modules in use include:

  • Reactive maintenance and planned preventive maintenance (PPM)
  • Water monitoring and safety compliance
  • Equipment and asset tracking
  • Live dashboards and performance reporting

Concerto brings all of this into one place, giving EMR real-time visibility and better control. Issues are flagged early, maintenance is streamlined and service standards are consistently met.

“Concerto gives us the confidence to stay ahead of issues and deliver consistently high service standards across the network.”

The process: structured, supported and scalable

EMR's rollout followed a clear, focused approach:

  • Legacy data migrated with minimal disruption
  • Workshops to shape the system around EMR's workflows
  • Training to ensure confident day-to-day use across teams

That groundwork now supports a platform that adapts as EMR's needs evolve with continuous improvements driven by real-world insight.

Driving results across the network

With Concerto in place, EMR benefits from:

  • Centralised oversight of all estate operations
  • More reliable compliance and maintenance tracking
  • Quicker resolution of on-site issues
  • Accurate reporting to inform planning and investment

Whether it's a major station or a trackside asset, EMR has the tools to keep everything running smoothly.

 

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A single platform, built for movement

From St Pancras International to Luton Airport Parkway, EMR relies on Concerto to manage critical estate operations.

Core modules in use include:

  • Reactive maintenance and planned preventive maintenance (PPM)

  • Water monitoring and safety compliance

  • Equipment and asset tracking

  • Live dashboards and performance reporting

Concerto brings all of this into one place, giving EMR real-time visibility and better control. Issues are flagged early, maintenance is streamlined and service standards are consistently met.

“Concerto gives us the confidence to stay ahead of issues and deliver consistently high service standards across the network.”
The process: structured, supported and scalable

EMR's rollout followed a clear, focused approach:

  • Legacy data migrated with minimal disruption

  • Workshops to shape the system around EMR's workflows

  • Training to ensure confident day-to-day use across teams

That groundwork now supports a platform that adapts as EMR's needs evolve with continuous improvements driven by real-world insight.

Driving results across the network

With Concerto in place, EMR benefits from:

  • Centralised oversight of all estate operations

  • More reliable compliance and maintenance tracking

  • Quicker resolution of on-site issues

  • Accurate reporting to inform planning and investment

Whether it's a major station or a trackside asset, EMR has the tools to keep everything running smoothly.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

David Carr was at the forefront of data migration from an old Access database to the Concerto Product, setting up simple to use templates, and challenging data sets.

Steve Sproat

We would like to express our gratitude to the entire Concerto team for your continued and relentless support. Thank you.

Yatine Nagar
Estates Team

The best onboarding consultant we ever had.

Thierry Lambert

I have tested and everything is pulling across as it should. THANKYOU THANKYOU THANKYOU - To all of you for helping me out with this- I am literally crying with tears of joy!

Tisha Jardine
Facilities Helpdesk Manager

When asked to do a change to the system at very short notice Dale was very helpful and got the job done!!

Simon Retter
AMS Project Support Officer

You have a great team at Concerto.

Claire Norman
Project Office Manager

Concerto has been a real success in ensuring the team has access to information.

Ross Macdonald
Planned Improvement & M&E Services Team Principal

Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.

Denise Wood
Registrar

Working with you does not feel like a battle as some projects do with suppliers but definitely more of a partnership.

Veronica Watling
Project Manager - Transformation

Without it I don't think we'd be able to do our jobs as effectively as we do.

Keith Bradford
PMO, Commercial and Design Lead

Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.

Ed Curley
Project Manager AMS

Thank you for your patience and support, we were only saying last week how much we value you and enjoy working with you.

Darren Maplesden

Let's start the conversation

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