Keeping the network running with smarter estate management

East Midlands Railway (EMR) operates across some of the UK's busiest routes. From London to Liverpool and Manchester to the Midlands. With a fast-paced, high-pressure network to manage, EMR needed a system that could keep pace.
In 2021, they renewed their contract with Concerto recognising the value, reliability and performance it delivers.
A single platform, built for movement
From St Pancras International to Luton Airport Parkway, EMR relies on Concerto to manage critical estate operations.
Core modules in use include:
- Reactive maintenance and planned preventive maintenance (PPM)
- Water monitoring and safety compliance
- Equipment and asset tracking
- Live dashboards and performance reporting
Concerto brings all of this into one place, giving EMR real-time visibility and better control. Issues are flagged early, maintenance is streamlined and service standards are consistently met.
“Concerto gives us the confidence to stay ahead of issues and deliver consistently high service standards across the network.”
The process: structured, supported and scalable
EMR's rollout followed a clear, focused approach:
- Legacy data migrated with minimal disruption
- Workshops to shape the system around EMR's workflows
- Training to ensure confident day-to-day use across teams
That groundwork now supports a platform that adapts as EMR's needs evolve with continuous improvements driven by real-world insight.
Driving results across the network
With Concerto in place, EMR benefits from:
- Centralised oversight of all estate operations
- More reliable compliance and maintenance tracking
- Quicker resolution of on-site issues
- Accurate reporting to inform planning and investment
Whether it's a major station or a trackside asset, EMR has the tools to keep everything running smoothly.
A single platform, built for movement
From St Pancras International to Luton Airport Parkway, EMR relies on Concerto to manage critical estate operations.
Core modules in use include:
-
Reactive maintenance and planned preventive maintenance (PPM)
-
Water monitoring and safety compliance
-
Equipment and asset tracking
-
Live dashboards and performance reporting
Concerto brings all of this into one place, giving EMR real-time visibility and better control. Issues are flagged early, maintenance is streamlined and service standards are consistently met.
The process: structured, supported and scalable
EMR's rollout followed a clear, focused approach:
-
Legacy data migrated with minimal disruption
-
Workshops to shape the system around EMR's workflows
-
Training to ensure confident day-to-day use across teams
That groundwork now supports a platform that adapts as EMR's needs evolve with continuous improvements driven by real-world insight.
Driving results across the network
With Concerto in place, EMR benefits from:
-
Centralised oversight of all estate operations
-
More reliable compliance and maintenance tracking
-
Quicker resolution of on-site issues
-
Accurate reporting to inform planning and investment
Whether it's a major station or a trackside asset, EMR has the tools to keep everything running smoothly.
What our customers think
Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.
We are pleased to see the innovation coming out of Concerto … keep up the great work!
She's adept at resolving matters on the fly and demonstrates a remarkable ability to turn things around swiftly while maintaining clear and articulate communication.
Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.
So much information, but the way you presented it meant it was easily retained.
We cannot thank you enough.
We appreciate your professionalism and all of your assistance, we cannot thank you enough!
The ability to tap into examples of best practice throughout the sector. If we have a requirement, I know I can call Concerto.
The implementation of the Concerto Project & Programme system has improved our project planning and execution.
Wow, that is fantastic and very quick service.
Concerto proved invaluable to the Bermuda Government Estates and Building team to allow them to continue to work from home and access their work online.
I know I've said it a million times but on our own side I'm so happy how things are going and personally, I can't speak highly enough of Will.
Super excited and impressed with what we can achieve.