The process: structured, supported and scalable
EMR's rollout followed a clear, focused approach:
- Legacy data migrated with minimal disruption
- Workshops to shape the system around EMR's workflows
- Training to ensure confident day-to-day use across teams
That groundwork now supports a platform that adapts as EMR's needs evolve with continuous improvements driven by real-world insight.
Driving results across the network
With Concerto in place, EMR benefits from:
- Centralised oversight of all estate operations
- More reliable compliance and maintenance tracking
- Quicker resolution of on-site issues
- Accurate reporting to inform planning and investment
Whether it's a major station or a trackside asset, EMR has the tools to keep everything running smoothly.
The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.
You have a great team at Concerto.
You can be rest assured that you'll be looked after.
Dave's technical knowledge, ability to clearly explain matters and timely email updates alongside Rachel's customer focused approach and network of colleagues within Concerto were fully appreciated by the City of London team.
David Carr was at the forefront of data migration from an old Access database to the Concerto Product, setting up simple to use templates, and challenging data sets.
Your teams have been absolutely brilliant and have made the switch possible, working with our techies and speaking in a language beyond me.
Wow, that is fantastic and very quick service.
Thank you for your patience and support, we were only saying last week how much we value you and enjoy working with you.
Thank you so very much for dedicating yourself to us for the last few days.
I once again am in awe.
In terms of when we go to Concerto with something we think we need, their skills at working with us to provide solutions but not always ones that cost us money.
Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.
