The process: structured, supported and scalable
EMR's rollout followed a clear, focused approach:
- Legacy data migrated with minimal disruption
- Workshops to shape the system around EMR's workflows
- Training to ensure confident day-to-day use across teams
That groundwork now supports a platform that adapts as EMR's needs evolve with continuous improvements driven by real-world insight.
Driving results across the network
With Concerto in place, EMR benefits from:
- Centralised oversight of all estate operations
- More reliable compliance and maintenance tracking
- Quicker resolution of on-site issues
- Accurate reporting to inform planning and investment
Whether it's a major station or a trackside asset, EMR has the tools to keep everything running smoothly.
We are pleased to see the innovation coming out of Concerto … keep up the great work!
She's adept at resolving matters on the fly and demonstrates a remarkable ability to turn things around swiftly while maintaining clear and articulate communication.
Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.
So much information, but the way you presented it meant it was easily retained.
We cannot thank you enough.
We appreciate your professionalism and all of your assistance, we cannot thank you enough!
The ability to tap into examples of best practice throughout the sector. If we have a requirement, I know I can call Concerto.
The implementation of the Concerto Project & Programme system has improved our project planning and execution.
Wow, that is fantastic and very quick service.
Concerto proved invaluable to the Bermuda Government Estates and Building team to allow them to continue to work from home and access their work online.
I know I've said it a million times but on our own side I'm so happy how things are going and personally, I can't speak highly enough of Will.
Super excited and impressed with what we can achieve.
