The process: structured, supported and scalable
EMR's rollout followed a clear, focused approach:
- Legacy data migrated with minimal disruption
- Workshops to shape the system around EMR's workflows
- Training to ensure confident day-to-day use across teams
That groundwork now supports a platform that adapts as EMR's needs evolve with continuous improvements driven by real-world insight.
Driving results across the network
With Concerto in place, EMR benefits from:
- Centralised oversight of all estate operations
- More reliable compliance and maintenance tracking
- Quicker resolution of on-site issues
- Accurate reporting to inform planning and investment
Whether it's a major station or a trackside asset, EMR has the tools to keep everything running smoothly.
Phil has been really instrumental in helping to move the ERP integration work forward.
Thanks for the training today, great session and well received by the whole team.
Concerto has been a game-changer.
In terms of when we go to Concerto with something we think we need, their skills at working with us to provide solutions but not always ones that cost us money.
Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.
We appreciate your professionalism and all of your assistance, we cannot thank you enough!
Concerto is awesome.
So much information, but the way you presented it meant it was easily retained.
The best property management/CAFM system on the market.
It is a credit to Concerto that the technology and usability of the software is both comprehensive and user-friendly.
The Service Desk is always very responsive to tickets raised.
David Carr was at the forefront of data migration from an old Access database to the Concerto Product, setting up simple to use templates, and challenging data sets.
