Keeping the network running with smarter estate management

East Midlands Railway

East Midlands Railway (EMR) operates across some of the UK's busiest routes. From London to Liverpool and Manchester to the Midlands. With a fast-paced, high-pressure network to manage, EMR needed a system that could keep pace.

In 2021, they renewed their contract with Concerto recognising the value, reliability and performance it delivers.

East Midlands Railway

A single platform, built for movement

From St Pancras International to Luton Airport Parkway, EMR relies on Concerto to manage critical estate operations.

Core modules in use include:

  • Reactive maintenance and planned preventive maintenance (PPM)
  • Water monitoring and safety compliance
  • Equipment and asset tracking
  • Live dashboards and performance reporting

Concerto brings all of this into one place, giving EMR real-time visibility and better control. Issues are flagged early, maintenance is streamlined and service standards are consistently met.

“Concerto gives us the confidence to stay ahead of issues and deliver consistently high service standards across the network.”

The process: structured, supported and scalable

EMR's rollout followed a clear, focused approach:

  • Legacy data migrated with minimal disruption
  • Workshops to shape the system around EMR's workflows
  • Training to ensure confident day-to-day use across teams

That groundwork now supports a platform that adapts as EMR's needs evolve with continuous improvements driven by real-world insight.

Driving results across the network

With Concerto in place, EMR benefits from:

  • Centralised oversight of all estate operations
  • More reliable compliance and maintenance tracking
  • Quicker resolution of on-site issues
  • Accurate reporting to inform planning and investment

Whether it's a major station or a trackside asset, EMR has the tools to keep everything running smoothly.

 

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A single platform, built for movement

From St Pancras International to Luton Airport Parkway, EMR relies on Concerto to manage critical estate operations.

Core modules in use include:

  • Reactive maintenance and planned preventive maintenance (PPM)

  • Water monitoring and safety compliance

  • Equipment and asset tracking

  • Live dashboards and performance reporting

Concerto brings all of this into one place, giving EMR real-time visibility and better control. Issues are flagged early, maintenance is streamlined and service standards are consistently met.

“Concerto gives us the confidence to stay ahead of issues and deliver consistently high service standards across the network.”
The process: structured, supported and scalable

EMR's rollout followed a clear, focused approach:

  • Legacy data migrated with minimal disruption

  • Workshops to shape the system around EMR's workflows

  • Training to ensure confident day-to-day use across teams

That groundwork now supports a platform that adapts as EMR's needs evolve with continuous improvements driven by real-world insight.

Driving results across the network

With Concerto in place, EMR benefits from:

  • Centralised oversight of all estate operations

  • More reliable compliance and maintenance tracking

  • Quicker resolution of on-site issues

  • Accurate reporting to inform planning and investment

Whether it's a major station or a trackside asset, EMR has the tools to keep everything running smoothly.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

In terms of when we go to Concerto with something we think we need, their skills at working with us to provide solutions but not always ones that cost us money.

Kirtsy Fleming
Corporate Asset Management Team

We all came away feeling very confident that we’ll be well guided through this major project.

Mark Duggan
Head of Assets and Compliance

I have tested and everything is pulling across as it should. THANKYOU THANKYOU THANKYOU - To all of you for helping me out with this- I am literally crying with tears of joy!

Tisha Jardine
Facilities Helpdesk Manager

I once again am in awe.

Amelia Paine
Business Intelligence Manager

The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.

Gemma Cain
Senior Asset Management Officer

Concerto has been a real success in ensuring the team has access to information.

Ross Macdonald
Planned Improvement & M&E Services Team Principal

Wow, that is fantastic and very quick service.

The support Desk is fabulous.

Marie Holroyde

Without it I don't think we'd be able to do our jobs as effectively as we do.

Keith Bradford
PMO, Commercial and Design Lead

It's becoming a bit of go-to software, particularly for local authorities and local government because we have such a diverse portfolio, and to capture that accurately is not easily done.

Mark Davey
Asset Records Manager

It is a credit to Concerto that the technology and usability of the software is both comprehensive and user-friendly.

Bruce Barclay
Head of Property and Facilities

The best onboarding consultant we ever had.

Thierry Lambert

Let's start the conversation

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