The process: structured, supported and scalable
EMR's rollout followed a clear, focused approach:
- Legacy data migrated with minimal disruption
- Workshops to shape the system around EMR's workflows
- Training to ensure confident day-to-day use across teams
That groundwork now supports a platform that adapts as EMR's needs evolve with continuous improvements driven by real-world insight.
Driving results across the network
With Concerto in place, EMR benefits from:
- Centralised oversight of all estate operations
- More reliable compliance and maintenance tracking
- Quicker resolution of on-site issues
- Accurate reporting to inform planning and investment
Whether it's a major station or a trackside asset, EMR has the tools to keep everything running smoothly.
We are pleased to see the innovation coming out of Concerto … keep up the great work!
The Service Desk is always very responsive to tickets raised.
Concerto proved invaluable to the Bermuda Government Estates and Building team to allow them to continue to work from home and access their work online.
You have a great team at Concerto.
Concerto gives me real-time information and transparency of our statutory obligations.
Thank you so very much for dedicating yourself to us for the last few days.
You guys have been superb. Our onboarding consultant, Rachel, gets a special mention.
Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.
The ability to tap into examples of best practice throughout the sector. If we have a requirement, I know I can call Concerto.
We are a challenging organisation to work with as you can imagine, which is why I wanted to share how Leo has done an amazing job to be committed at short notice, with all aspects of the project whether this be remotely or in person.
She's adept at resolving matters on the fly and demonstrates a remarkable ability to turn things around swiftly while maintaining clear and articulate communication.
David Carr was at the forefront of data migration from an old Access database to the Concerto Product, setting up simple to use templates, and challenging data sets.
