The process: structured, supported and scalable
EMR's rollout followed a clear, focused approach:
- Legacy data migrated with minimal disruption
- Workshops to shape the system around EMR's workflows
- Training to ensure confident day-to-day use across teams
That groundwork now supports a platform that adapts as EMR's needs evolve with continuous improvements driven by real-world insight.
Driving results across the network
With Concerto in place, EMR benefits from:
- Centralised oversight of all estate operations
- More reliable compliance and maintenance tracking
- Quicker resolution of on-site issues
- Accurate reporting to inform planning and investment
Whether it's a major station or a trackside asset, EMR has the tools to keep everything running smoothly.
You guys have been superb. Our onboarding consultant, Rachel, gets a special mention.
Concerto has been a game-changer.
You have a great team at Concerto.
You can be rest assured that you'll be looked after.
Wow, that is fantastic and very quick service.
We would like to express our gratitude to the entire Concerto team for your continued and relentless support. Thank you.
The Service Desk is always very responsive to tickets raised.
We are a challenging organisation to work with as you can imagine, which is why I wanted to share how Leo has done an amazing job to be committed at short notice, with all aspects of the project whether this be remotely or in person.
We are pleased to see the innovation coming out of Concerto … keep up the great work!
Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.
The ability to adapt the system to the diverse requirements of the Trust has been the major benefit.
Without it I don't think we'd be able to do our jobs as effectively as we do.
