The process: structured, supported and scalable
EMR's rollout followed a clear, focused approach:
- Legacy data migrated with minimal disruption
- Workshops to shape the system around EMR's workflows
- Training to ensure confident day-to-day use across teams
That groundwork now supports a platform that adapts as EMR's needs evolve with continuous improvements driven by real-world insight.
Driving results across the network
With Concerto in place, EMR benefits from:
- Centralised oversight of all estate operations
- More reliable compliance and maintenance tracking
- Quicker resolution of on-site issues
- Accurate reporting to inform planning and investment
Whether it's a major station or a trackside asset, EMR has the tools to keep everything running smoothly.
Good forums involving other authorities.
Concerto is awesome.
You have a great team at Concerto.
The best onboarding consultant we ever had.
Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.
The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.
In terms of when we go to Concerto with something we think we need, their skills at working with us to provide solutions but not always ones that cost us money.
The ability to adapt the system to the diverse requirements of the Trust has been the major benefit.
So much information, but the way you presented it meant it was easily retained.
Phil has been really instrumental in helping to move the ERP integration work forward.
Concerto has been a real success in ensuring the team has access to information.
We all came away feeling very confident that we’ll be well guided through this major project.
