From reactive to remarkable: How Wagamama took control of their estate with Concerto

Wagamama

When your restaurants are serving up sizzling noodles to thousands every day, the last thing you want is operational complexity slowing you down.

Wagamama, with over 130 locations across the UK, had a challenge. Their lease data was fragmented, tucked away in outdated platforms and clunky spreadsheets. Key dates like break clauses and step-rent triggers? Hidden. Risks? High. Efficiency? Not so much.

They needed a smarter way to manage their estate. One that gave their people insight, not headaches.

Wagamama

Enter Concerto: A platform as bold as their flavours

Wagamama already knew the benefits of Bellrock's maintenance expertise. But they were ready to go further: owning their lease data, not just reacting to it.

With Concerto, they've now got a sleek, user-friendly command centre for their estate. Legal agreements, landlord responsibilities, key dates, it's all in one place. Real-time dashboards give Erin and her team instant clarity, while automated notifications keep them ahead of the curve.

And the magic doesn't stop there.

  • Mobile inspections with our app, Mobiess? Easy.
  • Bespoke reporting and benchmarking? Built-in.
  • External partner access? No extra cost.

It's smart. It's simple. It's estate management, finally done right.

What does this mean for Wagamama?

They're in control of their data—no more chasing paper trails.

They see risks before they become problems.

They've unlocked the power to scale, stress-free.

A platform built for ambition

Wagamama's story isn't unique. It's just ahead of the curve. From national retailers to lifesaving ambulance services, Concerto is redefining what it means to manage a modern estate.

Our clients choose Concerto because they want more than just software. They want a partner. A platform. And a plan for tomorrow.

Ready to take control?

Whether your estate is made of restaurants, retail, or regional hubs, Concerto makes it easier to manage what matters, today and tomorrow.

Let's talk about your estate

Or just give us a call. We'll show you how Concerto makes the complex, simple.

Enter Concerto: A platform as bold as their flavours

Wagamama already knew the benefits of Bellrock's maintenance expertise. But they were ready to go further: owning their lease data, not just reacting to it.

With Concerto, they've now got a sleek, user-friendly command centre for their estate. Legal agreements, landlord responsibilities, key dates, it's all in one place. Real-time dashboards give Erin and her team instant clarity, while automated notifications keep them ahead of the curve.

And the magic doesn't stop there.

  • Mobile inspections with our app, Mobiess? Easy.
  • Bespoke reporting and benchmarking? Built-in.
  • External partner access? No extra cost.

It's smart. It's simple. It's estate management, finally done right.

What does this mean for Wagamama?

They're in control of their data—no more chasing paper trails.

They see risks before they become problems.

They've unlocked the power to scale, stress-free.

A platform built for ambition

Wagamama's story isn't unique. It's just ahead of the curve. From national retailers to lifesaving ambulance services, Concerto is redefining what it means to manage a modern estate.

Our clients choose Concerto because they want more than just software. They want a partner. A platform. And a plan for tomorrow.

Ready to take control?

Whether your estate is made of restaurants, retail, or regional hubs, Concerto makes it easier to manage what matters, today and tomorrow.

Let's talk about your estate

Or just give us a call. We'll show you how Concerto makes the complex, simple.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

Wow, that is fantastic and very quick service.

Concerto has been a game-changer.

Steve Swain
Asset Management Officer
Telford and Wrekin

I know I've said it a million times but on our own side I'm so happy how things are going and personally, I can't speak highly enough of Will.

Mark Dovey
Resources Directorate
Cambridgeshire County Council

Kudos to Concerto, they really show how such a question set should be approached.

Bringing Concerto data together with wider business datasets in our enterprise data warehouse has unlocked powerful insights, helping us make smarter, quicker decisions across the organisation. Spot On.

Stuart Truman
Product Owner, North Yorkshire Council

It is a credit to Concerto that the technology and usability of the software is both comprehensive and user-friendly.

Bruce Barclay
Head of Property and Facilities
The Rehab Group

Thank you so very much for dedicating yourself to us for the last few days.

Zoe Curtis
Director of Visitor and Venue Services
Brighton Dome

Without the dedication of Concerto we would not be able to function in these unprecedented times!

Mike Higginson
Framework Manager, Cornwall Council

You guys have been superb. Our onboarding consultant, Rachel, gets a special mention.

Mike Crawford
Estates Manager
North West Ambulance Service

Dave's technical knowledge, ability to clearly explain matters and timely email updates alongside Rachel's customer focused approach and network of colleagues within Concerto were fully appreciated by the City of London team.

Daniel Tyler
Property Contract Performance Manager
City of London Corporation

Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.

Denise Wood
Registrar, Hertfordshire County Council

Thanks for the training today, great session and well received by the whole team.

Jo Petford
National Facilities Manager
Moto Hospitality

Let's start the conversation

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