From reactive to remarkable: How Wagamama took control of their estate with Concerto

Wagamama

When your restaurants are serving up sizzling noodles to thousands every day, the last thing you want is operational complexity slowing you down.

Wagamama, with over 130 locations across the UK, had a challenge. Their lease data was fragmented, tucked away in outdated platforms and clunky spreadsheets. Key dates like break clauses and step-rent triggers? Hidden. Risks? High. Efficiency? Not so much.

They needed a smarter way to manage their estate. One that gave their people insight, not headaches.

Wagamama

Enter Concerto: A platform as bold as their flavours

Wagamama already knew the benefits of Bellrock's maintenance expertise. But they were ready to go further: owning their lease data, not just reacting to it.

With Concerto, they've now got a sleek, user-friendly command centre for their estate. Legal agreements, landlord responsibilities, key dates, it's all in one place. Real-time dashboards give Erin and her team instant clarity, while automated notifications keep them ahead of the curve.

And the magic doesn't stop there.

  • Mobile inspections with our app, Mobiess? Easy.
  • Bespoke reporting and benchmarking? Built-in.
  • External partner access? No extra cost.

It's smart. It's simple. It's estate management, finally done right.

What does this mean for Wagamama?

They're in control of their data—no more chasing paper trails.

They see risks before they become problems.

They've unlocked the power to scale, stress-free.

A platform built for ambition

Wagamama's story isn't unique. It's just ahead of the curve. From national retailers to lifesaving ambulance services, Concerto is redefining what it means to manage a modern estate.

Our clients choose Concerto because they want more than just software. They want a partner. A platform. And a plan for tomorrow.

Ready to take control?

Whether your estate is made of restaurants, retail, or regional hubs, Concerto makes it easier to manage what matters, today and tomorrow.

Let's talk about your estate

Or just give us a call. We'll show you how Concerto makes the complex, simple.

Enter Concerto: A platform as bold as their flavours

Wagamama already knew the benefits of Bellrock's maintenance expertise. But they were ready to go further: owning their lease data, not just reacting to it.

With Concerto, they've now got a sleek, user-friendly command centre for their estate. Legal agreements, landlord responsibilities, key dates, it's all in one place. Real-time dashboards give Erin and her team instant clarity, while automated notifications keep them ahead of the curve.

And the magic doesn't stop there.

  • Mobile inspections with our app, Mobiess? Easy.
  • Bespoke reporting and benchmarking? Built-in.
  • External partner access? No extra cost.

It's smart. It's simple. It's estate management, finally done right.

What does this mean for Wagamama?

They're in control of their data—no more chasing paper trails.

They see risks before they become problems.

They've unlocked the power to scale, stress-free.

A platform built for ambition

Wagamama's story isn't unique. It's just ahead of the curve. From national retailers to lifesaving ambulance services, Concerto is redefining what it means to manage a modern estate.

Our clients choose Concerto because they want more than just software. They want a partner. A platform. And a plan for tomorrow.

Ready to take control?

Whether your estate is made of restaurants, retail, or regional hubs, Concerto makes it easier to manage what matters, today and tomorrow.

Let's talk about your estate

Or just give us a call. We'll show you how Concerto makes the complex, simple.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

It's becoming a bit of go-to software, particularly for local authorities and local government because we have such a diverse portfolio, and to capture that accurately is not easily done.

Mark Davey
Asset Records Manager

She's adept at resolving matters on the fly and demonstrates a remarkable ability to turn things around swiftly while maintaining clear and articulate communication.

Thomas Spriggs
Commercial Lead

Your teams have been absolutely brilliant and have made the switch possible, working with our techies and speaking in a language beyond me.

Steve Sproat

It is a credit to Concerto that the technology and usability of the software is both comprehensive and user-friendly.

Bruce Barclay
Head of Property and Facilities

Concerto has been a real success in ensuring the team has access to information.

Ross Macdonald
Planned Improvement & M&E Services Team Principal

Concerto enables us to make informed decision on our land and property interests. We now meet our legal obligations through transparent data. Without Concerto we would otherwise struggle.

Andrew Stirling
Head of Corporate Estates

GAME CHANGER compared to our current solution.

The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.

Helen Bell
Transformation Project Manager

David Carr was at the forefront of data migration from an old Access database to the Concerto Product, setting up simple to use templates, and challenging data sets.

Steve Sproat

The support Desk is fabulous.

Marie Holroyde

Working with you does not feel like a battle as some projects do with suppliers but definitely more of a partnership.

Veronica Watling
Project Manager - Transformation

We are pleased to see the innovation coming out of Concerto … keep up the great work!

Bruce Barclay
Head of Property and Facilities

Let's start the conversation

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