Connecting communities, one property at a time: Orkney Islands Council and Concerto

Orkney Council

When your council services span everything from roads to harbours to housing repairs, across more than 70 islands, every second counts.

That's the challenge Orkney Islands Council faces daily. As the harbour authority, housing provider, and local government for a far-reaching and rural community, they needed a system that could bring people, places and priorities together.

So, they chose Concerto.

Orkney Island

One system. Many services. Seamless control.

Orkney Islands Council now uses Concerto to manage maintenance and workflow across its 1,000+ domestic properties ensuring compliance with the Scottish Housing Quality Standard (SHQS) while delivering high-quality service for residents.

But this is no off-the-shelf solution. Together, we built a customised setup that supports every detail, including:

  • Helpdesk and work order management
  • Planned, reactive and cyclical maintenance
  • Void management and capital improvement projects
  • Invoice tracking, payment management and financial oversight

All integrated directly with the Council's finance systems for total visibility and peace of mind.

Built with tenants in mind

Concerto supports the Council's commitment to tenant wellbeing and transparency. With features like:

  • Stop-the-clock functions for cases like denied access
  • Job linking that highlights recurring issues at a property
  • Right-to-repair mechanisms to prioritise health and safety concerns
  • Automated bulletins for housing teams to stay informed in real-time

This isn't just about ticking boxes it's about delivering a better experience for everyone involved.

“Now, everyone from contractors to case officers sees the same picture, making decisions faster, fairer, and more informed.”

From shore to door, it just works

Thanks to Concerto, Orkney Islands Council can manage its housing estate with the same precision it applies to its piers and harbours.

With all contractors using the Concerto Supplier Portal, there's consistency across the board.

No delays. No missed steps. Just a unified process that keeps homes safe, repairs timely and data reliable.

See what Concerto could do for you

From remote regions to growing cities, Concerto gives public sector teams the tools they need to manage estates with clarity, care and control.

You focus on your communities. We'll help manage the rest.

Speak to a specialist

Because better property management starts here.

 

Request your personal demo

One system. Many services. Seamless control.

Orkney Islands Council now uses Concerto to manage maintenance and workflow across its 1,000+ domestic properties ensuring compliance with the Scottish Housing Quality Standard (SHQS) while delivering high-quality service for residents.

But this is no off-the-shelf solution. Together, we built a customised setup that supports every detail, including:

  • Helpdesk and work order management
  • Planned, reactive and cyclical maintenance
  • Void management and capital improvement projects
  • Invoice tracking, payment management and financial oversight

All integrated directly with the Council's finance systems for total visibility and peace of mind.

Built with tenants in mind

Concerto supports the Council's commitment to tenant wellbeing and transparency. With features like:

  • Stop-the-clock functions for cases like denied access
  • Job linking that highlights recurring issues at a property
  • Right-to-repair mechanisms to prioritise health and safety concerns
  • Automated bulletins for housing teams to stay informed in real-time

This isn't just about ticking boxes it's about delivering a better experience for everyone involved.

“Now, everyone from contractors to case officers sees the same picture, making decisions faster, fairer, and more informed.”

 

From shore to door, it just works

Thanks to Concerto, Orkney Islands Council can manage its housing estate with the same precision it applies to its piers and harbours.

With all contractors using the Concerto Supplier Portal, there's consistency across the board.

No delays. No missed steps. Just a unified process that keeps homes safe, repairs timely and data reliable.

See what Concerto could do for you

From remote regions to growing cities, Concerto gives public sector teams the tools they need to manage estates with clarity, care and control.

You focus on your communities. We'll help manage the rest.

Speak to a specialist

Because better property management starts here.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

Wow, that is fantastic and very quick service.

The implementation of the Concerto Project & Programme system has improved our project planning and execution.

Claire Page
Head of Property

You guys have been superb. Our onboarding consultant, Rachel, gets a special mention.

Mike Crawford
Estates Manager

Thank you for your patience and support, we were only saying last week how much we value you and enjoy working with you.

Darren Maplesden

Concerto proved invaluable to the Bermuda Government Estates and Building team to allow them to continue to work from home and access their work online.

Steve Conway
Chief Surveyor, Dept of Public Land & Buildings, Ministry of Works

The ability to tap into examples of best practice throughout the sector. If we have a requirement, I know I can call Concerto.

Andrew Mathers-Ford
Systems Manager for the Directorate of Regeneration, Enterprise & Skills

Super excited and impressed with what we can achieve.

Aydin Sipaloglu
Assistant Director Property

We all came away feeling very confident that we’ll be well guided through this major project.

Mark Duggan
Head of Assets and Compliance

Your teams have been absolutely brilliant and have made the switch possible, working with our techies and speaking in a language beyond me.

Steve Sproat

Concerto has been a real success in ensuring the team has access to information.

Ross Macdonald
Planned Improvement & M&E Services Team Principal

Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.

Denise Wood
Registrar

It's becoming a bit of go-to software, particularly for local authorities and local government because we have such a diverse portfolio, and to capture that accurately is not easily done.

Mark Davey
Asset Records Manager

Start building a deeper understanding of your estate and assets today

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