Connecting the dots across a diverse estate with Concerto

Gateshead Property Services

Gateshead Council manages a large and varied property portfolio. From schools and offices to land sales and long-term regeneration. With growing demands and a need for better visibility, the Council looked for a single system to bring everything together.

They chose Concerto.

Gateshead

One platform. Every asset. Real control.

The Property Services team, who also manage property data for external partners including Northumbria Police, use Concerto to streamline their estate strategy and daily operations.

The platform supports:

  • A single, central record for all operational and non-operational assets
  • Custom workflows for acquisitions, disposals, capital works and maintenance
  • Controlled access for stakeholders with tracked changes and shared documentation

“Concerto has helped us transform how we manage property—not just for today, but for the future too.”

From data to decisions

With Concerto, Gateshead Council doesn't just store information; they use it. Tailored reporting tools and dashboards provide clear, practical insight across:

  • Project progress and programme status
  • Asset performance and maintenance history
  • Tenancy and occupancy management

Additional integrations including GIS, CAD.net and Concerto Windows, extend functionality and remove the need for multiple systems. This cuts complexity, reduces cost and speeds up onboarding.

 

Smarter estates, stronger outcomes

Concerto gives Gateshead Council a flexible, scalable system that supports both day-to-day management and strategic planning. Whether it's tracking capital programmes or preparing for long-term regeneration, the right data is always to hand.

 

Looking for the same clarity?

Speak to our team about how Concerto can help you streamline property management and drive results that matter.

Request your personal demo

One platform. Every asset. Real control.

The Property Services team, who also manage property data for external partners including Northumbria Police, use Concerto to streamline their estate strategy and daily operations.

The platform supports:

  • A single, central record for all operational and non-operational assets

  • Custom workflows for acquisitions, disposals, capital works and maintenance

  • Controlled access for stakeholders with tracked changes and shared documentation

“Concerto has helped us transform how we manage property—not just for today, but for the future too.”

 

From data to decisions

With Concerto, Gateshead Council doesn't just store information; they use it. Tailored reporting tools and dashboards provide clear, practical insight across:

  • Project progress and programme status

  • Asset performance and maintenance history

  • Tenancy and occupancy management

Additional integrations including GIS, CAD.net and Concerto Windows, extend functionality and remove the need for multiple systems. This cuts complexity, reduces cost and speeds up onboarding.

Smarter estates, stronger outcomes

Concerto gives Gateshead Council a flexible, scalable system that supports both day-to-day management and strategic planning. Whether it's tracking capital programmes or preparing for long-term regeneration, the right data is always to hand.

Looking for the same clarity?
Speak to our team about how Concerto can help you streamline property management and drive results that matter.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

Amazing product, incredible team.

Neil Rennison
Head of Facilities and Maintenance

The implementation of the Concerto Project & Programme system has improved our project planning and execution.

Claire Page
Head of Property

Your teams have been absolutely brilliant and have made the switch possible, working with our techies and speaking in a language beyond me.

Steve Sproat

Super excited and impressed with what we can achieve.

Aydin Sipaloglu
Assistant Director Property

We all came away feeling very confident that we’ll be well guided through this major project.

Mark Duggan
Head of Assets and Compliance

Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.

Denise Wood
Registrar

In terms of when we go to Concerto with something we think we need, their skills at working with us to provide solutions but not always ones that cost us money.

Kirtsy Fleming
Corporate Asset Management Team

The Service Desk is always very responsive to tickets raised.

Karen Palmer
Senior Operational Support Officer

I once again am in awe.

Amelia Paine
Business Intelligence Manager

Dave's technical knowledge, ability to clearly explain matters and timely email updates alongside Rachel's customer focused approach and network of colleagues within Concerto were fully appreciated by the City of London team.

Daniel Tyler
Property Contract Performance Manager

GAME CHANGER compared to our current solution.

The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.

Helen Bell
Transformation Project Manager

Let's start the conversation

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