Andrew Austerberry
Professional Services Director
"With over 20 years’ experience working with CAFM Explorer and Concerto, I’m passionate about improving CAFM knowledge by unlocking the power of data."
Professional Services
David Carr
Professional Services Consultant
"After starting as a customer, I now bring my expertise to Concerto, helping ensure the platform is used to its full potential with precision."
Rachel Silverton
Professional Services Team Leader
"I’m an energetic and passionate onboarding consultant with experience using IWMS from every angle, ready to help you get the most from the system."
Leo Lin
Professional Services Team Leader
"With over 13 years’ experience working with MRI/FSI Concept Evolution and Concerto, I’m dedicated to enhancing efficiencies and implementing innovative CAFM solutions."
William Clarke
Product Onboarding Consultant
"I’m a forward thinker who enjoys change control and values working smarter. Since joining Concerto in 2023, I’ve focused on developing asset and PPM policies to ensure high compliance."
Mark Little
Solutions Consultant
"I have experience in facilities management, Offsite Construction, and Manufacturing, and I specialise in training and consulting to help teams get the most from their software."
Alison Mellor
Delivery Manager
"I focus on successfully delivering facilities, asset and project management implementation projects, alongside supporting internal initiatives."
Jordan Monksfield
Product Onboarding Consultant
"I guide new customers through software setup, aligning the platform to fit their facilities management needs."
Warwick Allan
Product Onboarding Consultant
"I manage customer-facing technical processes and support a wide range of internal and external activities to ensure smooth onboarding and ongoing client success."
Andy Robinson
Professional Services Analyst
"I joined Concerto in June 2025, overseeing all technical aspects from the client perspective across a wide range of internal and external tasks."
Kyle Lyman
Product Enablement Manager
"I make sure internal teams like sales, customer success and support are fully equipped to understand, position and deliver our products effectively. I also help deliver training to our customers."
Ruth Jones
Project Manager
"I’m passionate about delivering successful projects by combining clear planning, precise execution, and proactive risk management. With over 10 years’ experience, I have consistently delivered complex IT projects on time and within budget."
Development and Product Team
Steve De Rycke
CAFM / IWMS Product Specialist
"As the founder of Concerto and a lifelong tech entrepreneur, I’ve focused my career on building innovative, scalable software for property and estates management, solutions that solve real problems and deliver lasting value."
Phil Bray
Head of Platform
"With over 19 years of experience across sectors like CAFM, aviation, and defence, I specialise in designing cloud-focused, enterprise-scale solutions that connect complex technology with real-world operational needs."
Arshad Surti
Head of Engineering
"I lead the engineering team to deliver quality improvements to the Concerto Platform, coordinate customer-driven changes, and prioritise features aligned with our roadmap."
Dan Ross
Head of Software Development
"For twenty years, I’ve used technology to build practical tools that solve interesting problems."
Steve Collins
Product Owner
"As an experienced product owner, I focus on prioritising features that deliver the most impact and create valuable solutions."
Lee Thorpe
Senior Developer
"With 22 years of experience in web app development, I’m committed to building robust and effective software solutions."
Sean Kelly
Senior .NET Developer
"As a senior software engineer with a background in biometrics technology, I specialise in developing secure and innovative solutions."
Dan McMahon
Senior .NET Developer
"With over 13 years of Service Desk experience, I proactively solve problems, share knowledge, and support both customers and internal teams efficiently and with care."
David Horrocks
Software Developer
"As one of the longest-standing members of the Concerto team, I bring extensive software engineering experience to every project."
Louise Bell
Data Analyst
"I’m a professional wrangler, error spotter, and report crafter, making sure every detail counts."
Lekshmi Ramachandran Nair
.Net Developer
"I joined Concerto as a .NET Developer, bringing over 7 years of experience in the software industry with strong expertise in .NET, SQL, and JavaScript."
Owen Osemwonta
QA Analyst
"I specialise in manual and automation testing across multiple platforms, ensuring software quality and reliability at every stage of development."
Chris Thompson
Database Administrator
"With over 20 years’ experience in SQL Server administration and development, I specialise in performance tuning, business intelligence, and managing large-scale database environments. I excel at leading database teams and implementing disaster recovery solutions across diverse industries."
Helpdesk
Dale Kelly
Helpdesk Manager
"I lead IT Operations and Software Support, managing our BAU support team, SOC activities, and overseeing infrastructure and third-party applications."
Daniel Wheeldon
Senior Helpdesk Operative
"With over 12 years of Service Desk experience, I’m dedicated to providing reliable and efficient support to our customers."
Piotr Adamczyk
Graduate Support & Onboarding Consultant
"I resolve client issues by prioritising and addressing data problems efficiently."
Alex Christopher
Service Desk Analyst
"My passion is resolving customer issues quickly and efficiently, and providing general support whenever needed."
Operations Team
Adam Smith
Managing Director, Bellrock Technologies
"Leading Concerto through a period of rapid growth has been incredibly rewarding, but what I’m most proud of is maintaining the high level of customer satisfaction we’re known for."
Andrew Clarke
Operations Director
"I shape and lead the customer experience across Bellrock Technologies, from implementation and support to customer success and training. My focus is making sure every client gets the guidance, tools, and support they need to get real value from our solutions."
Stuart Cripps
Head of Client Services
"I focus on supporting Concerto customers as an experienced IWMS advocate and leading the Client Services team to ensure they get the help they need."
Nicki Bedford
EA and Office Manager
"I bring experience in finance, office management, and team coordination to support smooth operations."
Tiffany Brooks
Sales & Office Administrator
"I support the busy Sales Team and help keep our head office running as efficiently as possible."
Alastair Jeffery
Customer Success Manager
"I focus on making sure our customers get the most out of our products and are happy with our services."
Solutions Team
James Heysmond
Revenue Director
"As a proptech expert, I advise customers with complex estates to optimise property management and achieve meaningful, lasting results."
Matt Hickley
Solutions Consultant
"I help customers digitally transform complex estates to boost efficiency and ensure compliance."
David Hodkinson
Marketing Business Partner
"With over 14 years of experience, I’m passionate about designing and marketing with a focus on customer journey and experience."
Matthew Dickinson
Business Development Manager
"I work with new and existing customers to help shape and implement their digital transformation plans, drawing on my experience in proptech."
Michael Draycott
SDR Manager
"I focus on prospecting new business leads and booking meetings to help grow our client base."
Mackenzie Cullen
Bid Executive
"I’m an enthusiastic graduate, excited to support bids and tenders in my first role."
Aiden Turner
Sales Development Representative
"I help new customers discover Concerto and other Bellrock Technologies' products."
James Carr
Sales Development Representative
"I generate new business for Concerto by targeting the most relevant companies in our sector."
