In 2014, Vinci Construction and Mouchel came together in a collaborative joint venture to provide facilities, project and data management shared services to Lincolnshire County Council. Concerto was selected as the CAFM system at the core of the VINCIMouchel service offering to the Council, to manage all aspects of the contract, namely:
Project Management – capital works programme
Managed Services – Property Service Centre, Asbestos Management, Legionella Control
Hard Facilities Management – Planned and Reactive Maintenance, Minor Works
Soft Facilities Management – Cleaning, Waste Management, Grounds Maintenance, Pest Control, Catering
“In order to facilitate the customer’s key objective of accurate information on all the services being available to all the other services, VINCIMouchel needed a CAFM system at the core of the service offering which managed all aspects of the contract,” explains Mike Cocke, Project Manager at VINCI.
He continues, “Following a detailed review process with objective scoring, Concerto was selected as this core CAFM system. It had been used for Estates and Property Management with a number of other Local Authorities, and with some development work it was considered to be the optimum solution for the whole contract including the Property Service Centre (Helpdesk) and Contract Notices under the NEC3 contract.”
The implementation of the Concerto system started in October 2014 and met the Go Live date of 01 April 2015.
The benefits of the use of Concerto system on this Property Services Contract are cited as follows –
All parties can access the system and therefore view and use the same data – Client, Joint Venture contractors, Sub-contractors
Access to this data facilitates a transparent relationship between all parties, a key objective of the NEC3 Term Service Contract
Workflow processes have been established for all key processes, which encourage users to work in the correct way. This leads to consistent and accurate data
Key stakeholders can make appropriate decisions as early as possible which avoids unnecessary cost
Another key benefit to Lincolnshire County Council is that Corporate Property can access the Concerto system directly, and therefore review the same data as everyone else in an open book policy across the whole Property Services Contract.
The system also provides dashboards across the whole system, and this facility provides management information to all users, including Lincolnshire County Council Corporate Property. The schedule of KPI’s, which are used to measure performance across the contract, are calculated by the system and presented on the dashboards and in the Performance Indicators application of the system.
“We are delighted to be a pivotal part of this dynamic venture between 3 large organisations. This partnership is based on the NEC3 contract of works and aims to significantly improve transparency on both sides, with the Concerto new technology to support this process”. James Heysmond, Project Manager, Concerto
On winning the contract in 2014, David Mathieson, Managing Director, Property and Assets at Mouchel Business Services, said:
“This is fantastic news for Mouchel proving that, against very strong competition, we and our joint venture partners VINCI Facilities are able to put forward a top-quality offer that delivers demonstrable strategic benefits to the council and that will, we believe, be an exemplar model that other organisations will adopt.”
Tony Raikes, Managing Director, VINCI Facilities, said:
“It’s great to be part of a successful venture, at more than one level. It demonstrates our uncompromising commitment to working in partnership and to leading the way with innovative asset managed solutions. What’s more, this contract reflects our customer’s recognition of our experience and potential benefits we will bring.”
The new contract is estimated to give the County Council a saving of £2 million over five years, and has an option to be extended by a further five years.