The process: structured, supported and scalable
EMR's rollout followed a clear, focused approach:
- Legacy data migrated with minimal disruption
- Workshops to shape the system around EMR's workflows
- Training to ensure confident day-to-day use across teams
That groundwork now supports a platform that adapts as EMR's needs evolve with continuous improvements driven by real-world insight.
Driving results across the network
With Concerto in place, EMR benefits from:
- Centralised oversight of all estate operations
- More reliable compliance and maintenance tracking
- Quicker resolution of on-site issues
- Accurate reporting to inform planning and investment
Whether it's a major station or a trackside asset, EMR has the tools to keep everything running smoothly.
She's adept at resolving matters on the fly and demonstrates a remarkable ability to turn things around swiftly while maintaining clear and articulate communication.
Phil has been really instrumental in helping to move the ERP integration work forward.
The Service Desk is always very responsive to tickets raised.
Good forums involving other authorities.
Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.
Excited at the opportunities that Concerto presents them with for delivering real business improvement and change.
You have a great team at Concerto.
It is a credit to Concerto that the technology and usability of the software is both comprehensive and user-friendly.
We all came away feeling very confident that we’ll be well guided through this major project.
I once again am in awe.
Wow, that is fantastic and very quick service.
David Carr was at the forefront of data migration from an old Access database to the Concerto Product, setting up simple to use templates, and challenging data sets.
