How Concerto helps drive smarter property decisions across a growing coastal town

Blackpool Council

Blackpool isn't just a seaside destination. It's a place with a clear plan for growth. With major ambitions for regeneration, housing and infrastructure, the Council needed a system to help turn strategy into action.

They chose Concerto.

 

Blackpool

From plans to progress, all in one platform

Since 2007, Blackpool Council has used Concerto to manage its property estate more efficiently. What began as a way to centralise data is now a key part of how the Council delivers across departments.

Over 250 users rely on the platform to:

  • Manage property assets across the portfolio
  • Log site activity in real time using mobile devices
  • Streamline processes and standardise workflows
  • Reduce admin while increasing control and visibility

“Concerto gives us a single source of truth across our portfolio and it's so intuitive, the entire team is on board.”

Less time on admin, more time delivering value

Concerto has become part of daily working life. Engineers and surveyors record work on site, processes run smoothly and teams have the clarity they need to move quickly and confidently.

  • High adoption with minimal training
  • Clear audit trails and real-time updates
  • A model of best practice now shared with peers across the UK

This isn't just about saving time. It's about building capability. Concerto helps Blackpool Council work smarter, stay focused and deliver against long-term goals.

Supporting regeneration, every step of the way

From strategy to operations, Concerto gives Blackpool Council the tools to manage its estate, stay compliant and support its wider ambitions for the community.

Ready to do the same?

Talk to our team about how Concerto can support your council's goals.

From plans to progress, all in one platform

Since 2007, Blackpool Council has used Concerto to manage its property estate more efficiently. What began as a way to centralise data is now a key part of how the Council delivers across departments.

Over 250 users rely on the platform to:

  • Manage property assets across the portfolio

  • Log site activity in real time using mobile devices

  • Streamline processes and standardise workflows

  • Reduce admin while increasing control and visibility

“Concerto gives us a single source of truth across our portfolio and it's so intuitive, the entire team is on board.”

 

Less time on admin, more time delivering value

Concerto has become part of daily working life. Engineers and surveyors record work on site, processes run smoothly and teams have the clarity they need to move quickly and confidently.

  • High adoption with minimal training

  • Clear audit trails and real-time updates

  • A model of best practice now shared with peers across the UK

This isn't just about saving time. It's about building capability. Concerto helps Blackpool Council work smarter, stay focused and deliver against long-term goals.

Supporting regeneration, every step of the way

From strategy to operations, Concerto gives Blackpool Council the tools to manage its estate, stay compliant and support its wider ambitions for the community.

Ready to do the same?
Talk to our team about how Concerto can support your council's goals.

What our customers think

Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.

Thank you so very much for dedicating yourself to us for the last few days.

Zoe Curtis
Director of Visitor and Venue Services

Without the dedication of Concerto we would not be able to function in these unprecedented times!

Mike Higginson
Framework Manager

We all came away feeling very confident that we’ll be well guided through this major project.

Mark Duggan
Head of Assets and Compliance

Without it I don't think we'd be able to do our jobs as effectively as we do.

Keith Bradford
PMO, Commercial and Design Lead

In terms of when we go to Concerto with something we think we need, their skills at working with us to provide solutions but not always ones that cost us money.

Kirtsy Fleming
Corporate Asset Management Team

The ability to adapt the system to the diverse requirements of the Trust has been the major benefit.

David Bailey
Group Property Systems Manager

So much information, but the way you presented it meant it was easily retained.

Stephen Finch
Building Services Contract Manager

GAME CHANGER compared to our current solution.

She's adept at resolving matters on the fly and demonstrates a remarkable ability to turn things around swiftly while maintaining clear and articulate communication.

Thomas Spriggs
Commercial Lead

Dave's technical knowledge, ability to clearly explain matters and timely email updates alongside Rachel's customer focused approach and network of colleagues within Concerto were fully appreciated by the City of London team.

Daniel Tyler
Property Contract Performance Manager

I once again am in awe.

Amelia Paine
Business Intelligence Manager

Amazing product, incredible team.

Neil Rennison
Head of Facilities and Maintenance

Let's start the conversation

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