How Concerto helps drive smarter property decisions across a growing coastal town

Blackpool isn't just a seaside destination. It's a place with a clear plan for growth. With major ambitions for regeneration, housing and infrastructure, the Council needed a system to help turn strategy into action.
They chose Concerto.
From plans to progress, all in one platform
Since 2007, Blackpool Council has used Concerto to manage its property estate more efficiently. What began as a way to centralise data is now a key part of how the Council delivers across departments.
Over 250 users rely on the platform to:
- Manage property assets across the portfolio
- Log site activity in real time using mobile devices
- Streamline processes and standardise workflows
- Reduce admin while increasing control and visibility
“Concerto gives us a single source of truth across our portfolio and it's so intuitive, the entire team is on board.”
Less time on admin, more time delivering value
Concerto has become part of daily working life. Engineers and surveyors record work on site, processes run smoothly and teams have the clarity they need to move quickly and confidently.
- High adoption with minimal training
- Clear audit trails and real-time updates
- A model of best practice now shared with peers across the UK
This isn't just about saving time. It's about building capability. Concerto helps Blackpool Council work smarter, stay focused and deliver against long-term goals.
Supporting regeneration, every step of the way
From strategy to operations, Concerto gives Blackpool Council the tools to manage its estate, stay compliant and support its wider ambitions for the community.
Ready to do the same?
Talk to our team about how Concerto can support your council's goals.
From plans to progress, all in one platform
Since 2007, Blackpool Council has used Concerto to manage its property estate more efficiently. What began as a way to centralise data is now a key part of how the Council delivers across departments.
Over 250 users rely on the platform to:
-
Manage property assets across the portfolio
-
Log site activity in real time using mobile devices
-
Streamline processes and standardise workflows
-
Reduce admin while increasing control and visibility
“Concerto gives us a single source of truth across our portfolio and it's so intuitive, the entire team is on board.”
Less time on admin, more time delivering value
Concerto has become part of daily working life. Engineers and surveyors record work on site, processes run smoothly and teams have the clarity they need to move quickly and confidently.
-
High adoption with minimal training
-
Clear audit trails and real-time updates
-
A model of best practice now shared with peers across the UK
This isn't just about saving time. It's about building capability. Concerto helps Blackpool Council work smarter, stay focused and deliver against long-term goals.
Supporting regeneration, every step of the way
From strategy to operations, Concerto gives Blackpool Council the tools to manage its estate, stay compliant and support its wider ambitions for the community.
Ready to do the same?
Talk to our team about how Concerto can support your council's goals.
What our customers think
Our customers grow with us, which is why we proudly maintained 100% customer retention in both 2023 and 2024.
In terms of when we go to Concerto with something we think we need, their skills at working with us to provide solutions but not always ones that cost us money.
The support we have received from Dave has been exceptional. His knowledge and the speed/detail of his responses make everything easy to understand.
It is a credit to Concerto that the technology and usability of the software is both comprehensive and user-friendly.
We are a challenging organisation to work with as you can imagine, which is why I wanted to share how Leo has done an amazing job to be committed at short notice, with all aspects of the project whether this be remotely or in person.
The Service Desk is always very responsive to tickets raised.
Dave's technical knowledge, ability to clearly explain matters and timely email updates alongside Rachel's customer focused approach and network of colleagues within Concerto were fully appreciated by the City of London team.
The ability to adapt the system to the diverse requirements of the Trust has been the major benefit.
You guys have been superb. Our onboarding consultant, Rachel, gets a special mention.
The implementation of the Concerto Project & Programme system has improved our project planning and execution.
You have a great team at Concerto.
David Carr was at the forefront of data migration from an old Access database to the Concerto Product, setting up simple to use templates, and challenging data sets.
The Service Desk is always very responsive to tickets raised.