About Star Pubs and Bars

Star Pubs and Bars, owned by HEINEKEN, has been creating great British pubs for over 200 years at over 2900 locations across England, Scotland and Wales.

Star Pubs and Bars’ goal is to build successful and sustainable business partnerships with lessees and tenants. The team has created information and guidance on all aspects of managing a pub, including the responsibilities and obligations for maintenance and statutory compliance to ensure the safety of customers and minimising disruption to the business.

About Bellrock Services

Bellrock has a long history of working with Star, including supporting the transfer of 1850 pubs to Star’s ownership in early 2018. Bellrock has been able to maximise the speed and quality of the services they need, to keep their pubs safe, compliant and most importantly keep the beer cold.

  • With our unique Concerto operating platform fully deployed and managing the whole Star Pubs and Bars estate Bellrock provides supply chain management for over 50 critical suppliers and a broad range of services including:
  • Dedicated 24/7/365 helpdesk
  • Dedicated statutory compliance team
  • Dedicated ‘change of lease’ co-ordinator manages all compliance requirements during landlord handover
  • Quantity surveying service to monitor building and asset maintenance quotations for best value
  • Dedicated technical auditing team to monitor quality across the estate
  • Dedicated critical asset co-ordinators manage all cellar cooling, heating, hot water and catering equipment failures
  • Project management of beer pump, bar upgrades and swap-outs
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Outcomes

Live reporting and weekly KPI performance reviews ensure statutory compliance is at its highest ever level with a minimum 97% threshold.

97% calls answered by dedicated service call handling team ensuring absolute consistency and quality of call to every lessee.

Driven down critical asset outages to less than an average of 3 days across the estate.

Over £500k annual savings by challenging building and asset maintenance quotations.

Fully compliant environments for new leases.

Solutions Provided By Bellrock

Working with Star Pubs and Bars across our service lines
Software services
  • CAFM
  • Asset Verification
  • Analytics
  • Intelligent Workplace
    Consultancy
    Projects
Workplace and Compliance Sevices
  • Consultancy
  • Helpdesk
  • Compliance
  • Strategic Procurement
  • Health & Well-being
  • Supply Chain
    Intelligent Workplace
Technical & Estate Services
  • Construction & Project Management
  • Building Consultancy
    Mechanical & Electrical Consultancy
    Asset Surveys
    Property Compliance
    Real Estate Consultancy
maintenance
Mechanical and Electrical
Energy Management & Sustainability
Building Fabric
M & E Installations