About Islington London Borough Council

Islington London Borough Council is the local authority for the London Borough of Islington in Greater London. The Council has a clear vision to make Islington fairer and create a place where everyone, whatever their background, has the same opportunity to reach their potential and enjoy a good quality of life.

The Council business continuity team had been successfully using Bellrock’s Concerto asset management software to manage property information when the property team took the decision to allocate work to in-house maintenance teams and contractors in-house. The property department manages properties within a small area geographically, but with high densities of people, buildings and traffic.

About Bellrock Services

The cutting edge Concerto facilities management software was selected. The software was tailored to the Council’s specific requirements. With training the in-house team has been able to make other amendments to ensure the software is compatible with the organisation’s requirements and work rules.

In-house operatives are allocated works based on their skill set. The system automatically selects contractors for other works when capacity or specialist skills are required. The Council also deployed the system on mobile devices for increased efficiency, enabling operatives and contractors to access the system whilst on sites as well as in the office.

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Outcomes

Over 5,000 jobs have been allocated and managed by the system.

End users are able to view the progress of their reactive maintenance requests.
Benchmarking with other councils who use the system to ensure best practice.

Solutions Provided By Bellrock

Working with Islington London Borough Council across our service lines
Software services
  • CAFM
  • Projects
  • Estates Management
  • Asset Verification
  • Analytics
  • Intelligent Workplace
Consultancy
Helpdesk
Compliance
Strategic Procurement
Health & Well-being
Intelligent Workplace
Supply Chain
Technical & Estate Services
Construction & Project Management
Building Consultancy
Mechanical & Electrical Consultancy
Asset Surveys
Property Compliance
Real Estate Consultancy
maintenance
Mechanical and Electrical
Energy Management & Sustainability
Building Fabric
M & E Installations