A customisable web portal dashboard allows users an at-a-glance overview of current and outstanding works issues, financials and all other information that each particular user needs to know. Automated e-mail alerts ensure that operatives, clients and contractors are kept informed and updated with the information they need at every stage.
The CAFM property and estate management software system is an intelligent web-based management solution. Using the mobile application, Concerto allows data to be captured in an easy and intuitive manner, anywhere, any time. The bespoke configuration is designed to reflect the clients organisation requirements. Being database driven means it can interface with linked sites, documents, equipment and asset registers.
The Facilities Management CAFM helpdesk encompasses rich, flexible functionality, offering an efficient, high quality and responsive service. Easily accessible and centrally managed, the helpdesk will allow users to log calls efficiently and track their progress through to resolution, ensuring clients are satisfied and that contractors are paid in a timely manner. Via a user-definable web portal, operatives can manage service and maintenance requests, complaints, enquiries or general comments along with works ordering and invoicing. Operatives can raise a work order, purchase order, quote for services or even book a room.
The Concerto CAFM helpdesk seamlessly integrates into select or all aspects of the Concerto asset management system, offering a complete property management CAFM solution under one umbrella. Concerto acts as a central hub for all property asset information with no need for plug-ins.
Modules such as sites, equipment register, estates management, surveys, CAD/GIS, case management, financial management and IFRS capital accounting make Concerto a complete package.
The solution offers flexible, user-friendly functionality with customer definable workflows, intelligent reporting and advanced mobile technology as standard and offers excellent value for money.
The Concerto Facilities Management PPM module assists with the management of the full life cycle of all planned maintenance tasks, enabling the facilities team to mitigate risk. When the scheduler identifies that planned maintenance work is due, the software will automatically generate work orders. Programmes of planned maintenance work link up to related survey data and compliance documentation such as fire safety logs and floor plans.
The Facilities Management CAFM helpdesk and PPM solutions incorporate all of your mobile working licenses at no additional cost. Users of your buildings can capture helpdesk jobs on the move and your operatives and/or contractors can interact through the mobile application to review and update the status of jobs. Concerto Mobile can also scan and record new data from on-site teams using barcode scanning software. For example, on site FM teams can scan a barcode that has been related to a specific asset, building block, room or equipment.
Document management is an essential and powerful component of the Concerto Facilities Management CAFM solution. Data storage and management repository facilitates the exchange of information between operatives, clients and contractors, and provides a central location for all FM related documentation and compliance data. This data may include fire safety logs, legionella certificates, floor plans, surveys (including asbestos, legionella and suitability and sufficiency where required), notes, photos, videos and reports.
Orders and Invoicing
The orders and invoicing feature allows orders to be raised against multiple budgets. Order sheets can be printed and automatically emailed to the supplier. A built-in authorisation facility ensures users can only approve orders to their set security limit. Incoming invoices can be uploaded and linked to the appropriate budget/project.
The Facilities Management helpdesk works ordering functionality allows operatives to raise work assignments both to in-house maintenance staff and external contractors. Works orders can be raised to an internal contractor via email. When raising an order with an external contractor, the contractor receives an order sheet via email whereby they can quote, and if approved by the system via a pre-set security limit, carry out the work and record their costs and materials back into the system for financial analysis.