A Bellrock Group Company

BESPOKE TRAINING CERTIFIED BY CONCERTO

Comprehensive Training Delivery

Concerto offer certificates for the completion of training on core elements of the Concerto solution, from both an administrative user and general user perspective. Support and training sessions can be carried out in-house or on site.

 

Help Desk

Support

Concerto supports its clients from getting started through to the everyday use of the software. Our dedicated in-house help desk team is available to answer any questions and provide future support for the life of the software.

Members of the help desk team are a phone call away during working hours, and support queries can be logged on the system at any time, seven days a week. We follow a strict protocol for response times so you can ensure your query will be quickly acknowledged and addressed efficiently.

BESPOKE TRAINING VIA WEB EX OR ON-SITE

Training Approach

Concerto offers flexible, comprehensive training options for all users, delivered by professional, qualified trainers.
Our training is designed to be flexible and tailored to suit your company’s direction and growth. This makes it cost effective; ensuring all training content is directly relevant. As no two clients use Concerto in an identical way, both core, and additional packages are agreed upon with the client via a detailed training needs analysis, and designed and delivered accordingly by our training team. Reflecting the company ethos and bespoke nature of the Concerto technology, Concerto offer fully tailored training to ensure delivery is 100% fit for purpose.

Resources

In addition to face-to-face training, Concerto supports you in many other ways to ensure all users can confidently engage with the technology and use it to its full potential. We support you in a way that supports your needs and your schedule.
Resources to support your training include:

WEB EX SESSIONS
TRAINING MANUALS
TAILORED PROCEDURE DOCUMENTATION
ONLINE HELP AND GUIDANCE
VIDEO TRAINING LIBRARY
REFRESHER WORKSHOPS
SUPPORT HELP DESK

TRAINING QUOTE REQUEST FORM

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