• Concerto achieves ISO 27001 lead auditor accreditation

    Concerto achieves lead auditor accreditation :ISO 27001:2013 – Information Security Management Lead Auditor

    As a leading technology company, Industry recognised best practice in Information Security Management is paramount.

    Although not obligatory, Concerto chose to implement the ISO 27001 standards and became accredited in 2015 in order to benefit from the best practice it contains. The ISO 27001 standard relates to Information Security Management and is a key assurance to our clients that all their information assets are secure under any eventuality.

    As part of this on-going commitment, Concerto’s Helpdesk Manager, James Burton has now been accredited with the ISO 27001:2013 Lead Auditor accreditation. This means he is fully qualified and equipped with the skills to conduct internal audits, second-party (supplier) and third-party (external) audits.

    “From leading the Concerto Service Desk and being heavily involved with our hosting infrastructure I know first-hand how vital information security is for everyone. Obtaining the Lead Auditor qualification has given me many new tools for ensuring that we not only work to the ISO27001 standard but also do everything we can to exceed this to allow our customers the peace of mind that their data is being handled safely and securely. It has also given myself and Concerto the ability to confidently speak to any service providers we use to make sure meet our standards for information security in order to meet the high standards we set for ourselves.”

    James Burton, Helpdesk Manager.

    To become ISO/IEC 27002:2013 compliant, Concerto has adopted is a systematic approach to managing sensitive company information and mitigating risk so that all data remains secure. This includes the design, development, support and hosting of all our software applications for project, asset and property management. With a qualified auditor in the team, recognised by the International Register of Certificated Auditors (IRCA). Concerto can carry out second party audits to address information security risks where key data is processed or handled by external organisations.

    “We are very pleased with James’s accreditation. In line with our Company ethos of best practice, we believe that operating to these standards is necessary to protect our client’s data. James’s accreditation offers added value and reassurance that business continuity and risk management procedures are not only in place, but that they are effectively and continually audited for effectiveness and improvement.”

    Kevan Davey, Managing Director.


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  • Concerto Takes to the Road for 2017 User Group Networking Events

    Concerto takes to the road for the 2017 User Group Networking Events this month.

    Public sector software

    Following on from last year’s success, Concerto, along with staff from parent company Bellrock FM, will be running 3 events across the UK in London, Manchester and Scotland.

    Guest speakers will include Lesley McKaskie and Eamon Kavanagh from SFG20, who will be discussing the SFG20 library of maintenance specifications for building engineering services.

    Developed and maintained by the BESA – Building Engineering Services Association and originally launched in 1990, the web based SFG20 Library of maintenance specifications for the building services sector is now recognised as the industry standard for maintenance specifications and has a growing Library of over 800 schedules. Delegates will also have the opportunity to view a demonstration of how the library works via the Concerto CAFM / Asset Management Solution which is in the process of becoming fully SFG20 compliant.

    “As a technology company that always stays 2 steps ahead, we have ensured our product becomes SFG20 compliant to enable our FM clients to stay compliant with the industry standard for maintenance in the most efficient way possible – saving time, energy and money.”
    James Heysmond, Business Development Director, Concerto

    Delegates at the 3 events, which are now full, will have the opportunity to discuss latest projects and exchange case studies. Other areas for discussion include major new features, technology updates and future technology road maps.

    “We are really looking forward to hosting these events, It is always a pleasure to meet up with our values customers and share the latest of what is happening in Concerto and within the industry”.
    Kevan Davey
    Managing Director, Concerto

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  • Concerto wins Blackburn with Darwen Council

    Leading project and facilities management company, Concerto, has been awarded a new contract with Blackburn with Darwen Council. The council is a corporate landlord for over 600 properties in the north west of England and has a long-term estates management agreement with Capita.

    The Concerto software will support a range of maintenance and project activities including planned preventative and reactive maintenance, supply chain management and performance monitoring, as well as project programme management and estates management, a module principally for use by the Capita team. The deployment of the mobile app for the supply chain will streamline the process and improve communication, as will the interface with the council’s finance systems for both accounts payable and receivable.

    The new contract with Blackburn with Darwen Council establishes a technology platform that creates an holistic view of the estate for the council as well as driving the estates strategy review. As part of the mobilisation plan we are consolidating functionality from a number of existing systems into our Concerto software. The goal is to create interfaces for stakeholders and improve the data and information to support day to day operations as well as strategic decision making,” said Kevan Davey, Managing Director, Concerto.

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  • Concerto Exhibiting at the Healthcare Estates Management Conference – Salford University

    Healthcare Estates Management Conference: The future of health infrastructure

    Concerto is pleased to be attending the Healthcare Estates Management Conference at Salford University on 25th July 2017

    “Without investment in the NHS estate the Five Year Forward View cannot be delivered, the NHS estate will remain unfit for purpose and will continue to deteriorate.” – The Naylor Review

    This conference will be looking at how to get the most out of your Trust’s Estate and outcomes include:

    • An update on the progress of the Naylor review and plans for a new national body specifically for hospital estates
    • Size and cost of the NHS estate
    • Importance of asset management
    • Benefits of identifying and disposing of surplus estates
    • Success of the NHS Property Services
    • How sharing facilities can create estate optimisation
    • Importance of infrastructure investment on remaining estate
    • The importance of estates managers being open to the potential of technology to provide innovative property solutions
    • Improving service delivery and patient care
    • How to build a more sustainable NHS estate
    • Using the ‘green fund’ to help meet NHS sustainability targets
    • Innovations in healthcare technology
    • Modernising the NHS estate
    • How will the new infection prevention policies effect the management and development of healthcare estates

    Concerto will be exhibiting alongside parent company Bellrock FM – come and see us there!

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  • London Borough’s of Richmond and Wandsworth lead the way in Concerto joint working initiative

    The London Borough of Richmond upon Thames approached Concerto earlier in the year to look at replacing their existing Asset Management and CAFM solutions.

    As well as bringing this functionality under a single over-arching system, the Council proposed to maximise opportunities for shared services by sharing the Concerto system with existing user Wandsworth Borough Council.

    This move forms part of the two Council’s joint working initiative, which aims to promote more efficient and collaborative ways of working.

    We look forward to Richmond coming on board as part of this exciting initiative later this week.


    Co-location and shared service opportunities result in significant reductions in the operating and running costs of the estates of many authorities, and many are now moving towards using their asset management technology to support and underpin this strategic approach.

    Budget cuts, pressure to make savings and the aim to promote more efficient and collaborative ways of working have all opened the doors to joint working in asset management.


    Concerto’s Technical Director, Steve De Rycke offers his insight into how asset management technology can support this process…



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    Is your organisation is considering a new asset management solution?

    If so, we would like to introduce to you the Concerto Asset Management Enterprise Solution which is currently used by over 60 Public Sector organisations across the UK. A 360 degree integrated, user-friendly web based solution with significant strengths when compared with other solutions on the market today. As a company, we understand the potential concerns around changing systems and have tried and tested, robust processes in place to make this a short and painless path to an efficient, transparent and collaborative way of working…

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