Service Desk Software


Concerto Support Services becomes part of Bellrock Group

On August 29th 2016 Concerto Support Services Limited became part of the Bellrock Group. Bellrock is one of the UKs leading Facilities Management (FM) and Property Management (PM) businesses. Established in 2000 (as SGP) and backed by Lyceum Capital since 2013 their vision is to continue to provide their clients with market leading, technology driven, FM and Property Management services.

Bellrock has sought to differentiate from their competitors by offering a technology driven range of FM and PM services. Increasing market interest and client demand led to the need for a genuinely integrated suite of software solutions that clients could use across their estate.

Concerto have developed their offering to provide the exact fit for this requirement and the potential for clients and prospects of each business to access a broader range of services.

Concerto Support services will continue to trade in its own name and use its existing office in Frodsham.

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Concerto .NET 4 version release

Concerto .NET 4 version release

Concerto has completed its latest technology upgrade to the new .NET 4 framework. The .NET 4 framework offers many simplifications, improvements, and expanded capabilities to technology applications including further improvements in startup time, working set sizes, and faster performance.

About Concerto

A specialist Property and Project Management software company, Concerto Support Services develops cutting edge solutions for both public and private sector clients across the UK and abroad. The Concerto team is particularly client focussed being one of the few to actively incorporate customer feedback into the on-going development of its solutions. In doing this, we achieve ‘fit for purpose’ solutions for our clients. Concerto maintains high quality relationships with all clients and carries out regular, on-going development updates to ensure our solutions will meet the future requirements of each organisation we work with.

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Concerto Support Services Ltd has been awarded a place on the G-Cloud 5 supplier catalogue CloudStore, in Lot iii: Software as a Service (SaaS) for its web based, property and Project management solutions, Concerto Sites and Concerto Projects.

What is G Cloud?
The G-Cloud framework was developed by the Government Procurement Service to allow public sector organisations to purchase cloud based IT solutions directly, avoiding the tender process all together. G-Cloud is a key component of the Government’s ICT strategy to channel 50% of IT spends, amounting to £4.5 billion, through the G Cloud framework by 2015.

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Leading local government asset and project management software supplier, Concerto Support Services has launched a new website this week.

This follows a branding review of the company’s product lines after a very successful 2013. The new website, has been designed to provide visitors with an improved user experience. The new look is bold and colourful with clear, easy to navigate product sections. The website contains the latest product information and valuable video resources along with information and case studies showing how the software is currently being employed in both the public and private sector.

Concerto’s Managing Director Kevan Davey says Our new website is faithful to our long standing brand whilst adding a fresh new look to the company. We are keen to receive feedback from our users on our website in the coming months and look forward to continuing to strengthen the brand identity

Please visit Concerto’s rebranded Twitter and Facebook pages.



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Concerto announced today the positive results of the User Group meeting held in Birmingham last month. The Concerto user group meetings are held every 12 months to provide the opportunity for users to give their Input into the ongoing development of our software portfolio. Concerto invites constant feedback on its software from customers and actively incorporates it into software development plans and product releases.

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Renfrewshire Council Roll Out Concerto Asset Management Software Suite

Concerto Asset Management Software.
Renfrewshire Council is undertaking a transformation of a major, corporate wide, initiative to drive change and increase efficiency over the next five years. In particular, the council is seeking to improve the delivery of quality services to the public and improve value for money. Renfrewshire Council makes up 10% of Scottish Local Authorities now using Concerto software to manage aspects of their estates and projects.

As part of this transformation, Concerto and Renfrewshire are rolling out Concerto Sites, Concerto Project and the Facilities Management Help desk system, and will be working together to streamline Concerto software to reflect Renfrewshire’s objectives. The council’s estate currently compromises circa 1000 operational and non-operational assets which have previously been documented under a number of different systems that did not interlink.

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Focus on functionality

We are constantly working to improve both the functionality and usability of the Concerto software and for the latest release we’ve updated the system to incorporate some great new features and enhancements…

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Spotlight on… Greg Davies


Operations Director

How long have you been with Concerto?

2 years

What attracted you to your current position?

The opportunity to join such a progressive software development and implementation company was irresistible. The products and services that Concerto provide are leading the way in the property asset and automated programme and project management sector and being an integral part of the team makes coming to work both challenging and exciting.

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Do You Know What Is Around The Corner?

It is a well accepted fact that councils have always had a duty to ensure that the buildings they are managing comply with appropriate statutory, regulatory and corporate standards. Councils have always faced challenges in their ability to control and manage what goes on in public buildings they have a legal responsibility for and which are used by staff or clients. As increasing powers of delegation become a reality in an environment of cost cutting and head count reduction, this situation is becoming even more challenging.

The task of asset maintenance gets increasingly harder and more complicated for council FM managers as more legislative and regulatory duties become the responsibility of the occupiers of the buildings. For example schools have the freedom to source and procure very large projects and ongoing maintenance work without the requirement to consult or indeed inform the council of what work has been carried out, and yet the council is still responsible for the building. Even though accountability of such duties ultimately lies with the council, delegation of relevant budgets is being passed to individual occupiers. This devolution of budgets means that there is less money centrally available to allow councils to develop robust compliance programmes as well as a loss of the day to day knowledge of its buildings, leaving council FM managers with a lack of control over any compliance issues that must be taken care of. Shared services and partnering arrangements have further complicated the responsibility issues, especially in the area of landlord and tenant relationships.

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