Project Management

Concerto wins Blackburn with Darwen Council

Leading project and facilities management company, Concerto, has been awarded a new contract with Blackburn with Darwen Council. The council is a corporate landlord for over 600 properties in the north west of England and has a long-term estates management agreement with Capita.

The Concerto software will support a range of maintenance and project activities including planned preventative and reactive maintenance, supply chain management and performance monitoring, as well as project programme management and estates management, a module principally for use by the Capita team. The deployment of the mobile app for the supply chain will streamline the process and improve communication, as will the interface with the council’s finance systems for both accounts payable and receivable.

The new contract with Blackburn with Darwen Council establishes a technology platform that creates an holistic view of the estate for the council as well as driving the estates strategy review. As part of the mobilisation plan we are consolidating functionality from a number of existing systems into our Concerto software. The goal is to create interfaces for stakeholders and improve the data and information to support day to day operations as well as strategic decision making,” said Kevan Davey, Managing Director, Concerto.

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Concerto announce contract with Central Manchester University Hospitals NHS Foundation Trust

Central Manchester University Hospitals NHS Foundation Trust logo

Central Manchester University Hospitals NHS Foundation Trust logo

Concerto has been announced as the software of choice for the Central Manchester University Hospitals NHS Foundation Trust.

The Trust has selected Concerto via the Government’s Digital Marketplace framework G-Cloud. Launched in 2012, the G-Cloud framework aims to promote the adoption of cloud-based software applications in Central Government and the wider Public Sector in order to improve performance levels and reduce procurement costs. Concerto has been a part of the framework since 2013 and has just recently been awarded a place on G Cloud 8.

G-Cloud offers the Trust with an alternative procurement solution, negating the need to undertake lengthy tender processes and qualification procedures. Based on a 2 year contract (maximum allowable under G Cloud rules) clients are able to pay a simple annual fee for the license, support and hosting. In addition the daily rates for implementation, project management and date take on are also purchased through G Cloud Framework.

Concerto is being rolled out across the Trust to manage its Property and assets portfolio. Implementation will take on a phased approach and include the following property management functionality:

• Core sites
• Estates
• Planned and reactive maintenance
• Projects
• Programmes
• Budgets Management
• Associated administrative functions
• Facilities Management Helpdesk and PPM

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Concerto Support Services becomes part of Bellrock Group

On August 29th 2016 Concerto Support Services Limited became part of the Bellrock Group. Bellrock is one of the UKs leading Facilities Management (FM) and Property Management (PM) businesses. Established in 2000 (as SGP) and backed by Lyceum Capital since 2013 their vision is to continue to provide their clients with market leading, technology driven, FM and Property Management services.

Bellrock has sought to differentiate from their competitors by offering a technology driven range of FM and PM services. Increasing market interest and client demand led to the need for a genuinely integrated suite of software solutions that clients could use across their estate.

Concerto have developed their offering to provide the exact fit for this requirement and the potential for clients and prospects of each business to access a broader range of services.

Concerto Support services will continue to trade in its own name and use its existing office in Frodsham.

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Concerto to support Nottinghamshire County Council’s Joint venture for property management

As a result of changes in government funding over the last few years, Nottinghamshire County Council have sought to replace their existing model for service delivery. In September 2015 as part of the County Council’s Medium Term Financial Strategy (MTFS), the Council successfully embarked on a new joint venture with another publically owned company, Scape Group Ltd. The key purpose of the joint venture (known as Arc Property Services Partnership) is for:

• The provision of building design, refurbishments and operations
• Long-term sustainability
• A modern and sustainable service delivery model

“Scape is a very successful company that has achieved outstanding results in recent years. The company was selected due to its ethos and ability to compliment the council’s in house skills and resources.”

Nottinghamshire County Council has been a valued and long-standing user of the Concerto solution for the management of all operational and non-operational assets across the Council, along with the management of its capital programme. The Concerto solution is now being carried over under the umbrella of the new joint venture and will continue to play a key role in the efficient and successful management of Nottinghamshire county Council’s property portfolio.

Implementation is well under way and Care Line, the new help desk department, is now live and taking reactive maintenance calls via the Concerto help desk. Concerto are now working together with Arc on subtle developments to the Compliance module in order to streamline the solution with the Council’s internal processes and aim to go live with the Project Management module within the next month.

“We are working well with Concerto to have the Joint Venture, Arc Property Services Partnership, up and running by 1st June 2016”.

Paul Cooper, Team Manager Group Business Practice, Nottinghamshire County Council

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Concerto Scottish Networking Day

indexConcerto Scottish Networking Day

Our Scottish networking day yesterday marked the end of our User Group meetings for 2016.

Everyone enjoyed a relaxed but productive day at the Golden Lion Hotel in Stirling, spent looking at current and future developments in the Concerto solution along with sharing experiences and valuable ideas for future projects and developments.

My assessment of our networking day is that Concerto via on-line software have
demonstrated improved module functionality and software performance for Asset, Estates
Maintenance and Project Management software modules that are efficient, lean and flexible

Senior Project Manager, Renfrewshire Council

We are looking forward to another round of Networking days in 2017.

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G Cloud reaps rewards for Concerto

Concerto has recently been accepted onto the new G Cloud 7 Framework and is now available via both the existing UK G Cloud 6 and the new G-Cloud 7 Government Digital Marketplace portal. Our comprehensive listing is categorised under the SaaS category.

With inclusion onto the G-Cloud Digital Marketplace, Concerto has been able to extend its offerings within the public sector. With all necessary information available, perspective public sector clients can purchase any or all of the comprehensive Concerto software solutions directly from the Marketplace and bypass the tender process altogether.

“We are delighted with the results of our inclusion on G Cloud. We have been awarded a number of new public sector contracts over the past 12 months, and some existing clients have chosen to renew their contracts with us via the Marketplace too. This shows that it really works for both the client and supplier.”

Kevan Davey, Managing Director, Concerto

Find us on G Cloud here

Concerto is an integrated, highly configurable, web based software suite, which offers much more than expected from a standard Property Management and CAFM system. Acting as a central hub, Concerto brings together all property management related functionality under one roof, that can link your finance system, your project environment and your asset and operational management together to facilitate holistic, collaborative and highly efficient management of your assets. The functionality is rich and organisations can select from an array of components, which are easily configurable to their own internal practices. The advanced Concerto mobile technology is fully integrated allowing all authorised stakeholders, FM teams and contractors direct access wherever they are at no extra cost. The solution offers excellent value for money.

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Wirral IT Services adopt Concerto Projects

Earlier in the year, Wirral Council began implementing the Concerto integrated asset management solution to capture and manage all aspects of property and related asset data owned or managed by the Council, namely approximately 2,500 property assets covering a broad and diverse range of buildings.

The Concerto Help Desk and PPM module is also being used by the Education department to provide a comprehensive premises support service to the schools across the Authority. Head Teachers and school managers have access to all their data via a simple, user-friendly web portal to keep ahead of remedial and repair works, compliance checks, survey information and other associated premise issues. Suppliers can also log in to the suppliers portal where they can submit job completion data and applications for payment, which are automatically processed by the system.

More recently, the Wirral IT services department has adopted the integrated project management module of the solution. The IT department will now be using the system to manage their IT projects and to assist with resource management.

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Wandsworth Borough Council select Concerto for 360 degree property management

Wandsworth Borough Council is the newest London Borough member of the Concerto user group, joining LB Islington, LB Kingston, LB Kensington & Chelsea, LB Waltham Forest and the London Pensions Authority.

The London Borough of Wansdworth has selected Concerto to facilitate the centralised management of Facilities, Estates, Assets and projects. The council sought a comprehensive CAFM system to support the management of their new FM contract, which is due to begin early 2016.

In addition to providing the council with a core Facilities Management help desk, the Concerto system will also:

  • Manage condition surveys and planned and programmed maintenance programmes for all Council buildings

  • Provide comprehensive functionality for contract monitoring and raising orders and invoices

  • Provide complete Estates Management to support the management of the Council’s commercial property portfolio

  • Cover all other aspects of asset management including surveys, space planning, and acting as the Finance Asset Register

  • Comprehensively support project and programme management



One of the key requirements was to implement a system that is flexible and configurable in order to meet the council’s requirements. A further key requirement was to implement a system that is user friendly and obvious to use, not only for internal staff but also external suppliers and contractors who may not always be eligible for training.

Concerto’s Managing Director, Kevan Davey, explains, “The general principle of design is to provide a consistent, easy to use interface through taking many of the styling cues from modern web based social media sites. This approach means that the end users are generally comfortable with the use of the system from day one, which reduces the need for comprehensive training programmes.

He continues, “Being fully web based, rolling the system out to contractors, consultants and other stakeholders is easy with every type of user having a consistent look and feel. The System will allow the Council’s contractors and suppliers to use the system via their own devices for a variety of tasks associated with the provision of FM. They will have role defined home pages allows them to see the key information relevant to them and this information is controlled by the council.”

Access via mobile devices and remote laptops by contractors is a key part of the Concerto functionality. Suppliers can access their data on the system using their own devices without the need for organisations to insist of particular hardware.

“We are very pleased to have been selected by Wandsworth Council and welcome their users to our user group. We look forward to working together over the coming years”.

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Concerto mobile software development – new ‘telemetry’ options for FM help desk operatives

Concerto mobile software updates offer exciting new functionality for FM teams and Project Managers

With Spring in sight, there has definitely been a spring in our step and it’s hard to believe the first quarter of 2015 is almost over.

Concerto are pleased to announce that our team of developers has been working hard on several new software updates – most noteworthy are the additions to the Concerto Mobile technology which will be of particular interest to Helpdesk operatives, facilities teams and also to project managers.

New ‘telemetry’ options allow the Concerto software to ‘pulse’ information from your mobile device to the Helpdesk desk.  Helpdesk staff can now see the last time an operative synced their app and what time their app last checked for data.  Each operative location can be displayed on a map along with their status; any operatives not checking in within an hour are highlighted in real time in red.

“This latest update takes our mobile capabilities to a new level for our users. The device goes online every minute and checks for new jobs and at the same time it stores its location allowing operatives to plot a mobile worker’s last location on a map. This along with the QR code scanning capabilities and all the other expected features makes for a comprehensive offering and great value for money.”

Steve De Rycke, Technical Director, Concerto

On the helpdesk app, new options allow users to

  • Record time and material costs per job
  • Record on site equipment
  • Complete a pre and post work risk assessment
  • Warnings, such as asbestos within the area appear.

With this update to the Concerto mobile software also comes a new project snagging app, which allows project managers to record construction project snags offline before uploading them to the main Concerto Project Management system. Projects managers can:

  • Record location, type and priority of snag
  • Take a picture
  • Preload previous snagging sheets for an update visit.

“Thanks to better web technology and the advent of improved, higher power, low cost hardware, Concerto has a built in technological solution that offers a great mobile experience, and proven efficiency savings, for the end user. The whole Concerto enterprise software framework incorporates all of your mobile working licenses at no additional cost. This, alongside our optional provision of highly cost effective hardware, renders it cheaper than expected to implement across an organisation, with long-term gains such as single point of data entry, easy access to real life information on the move and the removal of admin functions to duplicate data that is captured on site compared to internally”.

Greg Davies, Operations Director, Concerto

The Concerto Mobile application is included in the software framework licenses at no additional cost. This, alongside the optional provision of highly cost effective hardware, renders it cheaper than expected to implement across an organisation, with long-term gains such as single point of data entry, easy access to real life information on the move and the removal of admin functions to duplicate data that is captured on site. The uses for this software are endless.

The Concerto Mobile application allows users of your buildings to capture FM help desk jobs on the move whilst operatives and contractors can interact with the mobile application to review new jobs and update the status of jobs they are working on.
For further information visit the Concerto Mobile software page

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The University of Oxford select Concerto Project Management solution

The University of Oxford is world-leading centre of learning, teaching and research and is also the oldest university in the English-speaking world.

The University is a “city university” which boasts an estate within Oxfordshire comprising of some 450 buildings along with the infrastructure associated with these buildings.

The University of Oxford has been seeking a replacement for their current portfolio management system and have selected the Concerto Project Management solution to manage and monitor the delivery of their Capital plan over the next 10 years.

The Team at the University sought an easy to use, centralised solution which could accommodate further automation and integration with existing systems.

“We are delighted to welcome The University of Oxford as our newest client. We are very much looking forward to working together and being an integral part of the University’s strategy for Operational Excellence.”

Kevan Davey, Managing Director, Concerto.

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