News

Concerto achieves ISO 27001 lead auditor accreditation

Concerto achieves lead auditor accreditation :ISO 27001:2013 – Information Security Management Lead Auditor

As a leading technology company, Industry recognised best practice in Information Security Management is paramount.

Although not obligatory, Concerto chose to implement the ISO 27001 standards and became accredited in 2015 in order to benefit from the best practice it contains. The ISO 27001 standard relates to Information Security Management and is a key assurance to our clients that all their information assets are secure under any eventuality.

As part of this on-going commitment, Concerto’s Helpdesk Manager, James Burton has now been accredited with the ISO 27001:2013 Lead Auditor accreditation. This means he is fully qualified and equipped with the skills to conduct internal audits, second-party (supplier) and third-party (external) audits.

“From leading the Concerto Service Desk and being heavily involved with our hosting infrastructure I know first-hand how vital information security is for everyone. Obtaining the Lead Auditor qualification has given me many new tools for ensuring that we not only work to the ISO27001 standard but also do everything we can to exceed this to allow our customers the peace of mind that their data is being handled safely and securely. It has also given myself and Concerto the ability to confidently speak to any service providers we use to make sure meet our standards for information security in order to meet the high standards we set for ourselves.”

James Burton, Helpdesk Manager.

To become ISO/IEC 27002:2013 compliant, Concerto has adopted is a systematic approach to managing sensitive company information and mitigating risk so that all data remains secure. This includes the design, development, support and hosting of all our software applications for project, asset and property management. With a qualified auditor in the team, recognised by the International Register of Certificated Auditors (IRCA). Concerto can carry out second party audits to address information security risks where key data is processed or handled by external organisations.

“We are very pleased with James’s accreditation. In line with our Company ethos of best practice, we believe that operating to these standards is necessary to protect our client’s data. James’s accreditation offers added value and reassurance that business continuity and risk management procedures are not only in place, but that they are effectively and continually audited for effectiveness and improvement.”

Kevan Davey, Managing Director.

 

read more

Concerto Takes to the Road for 2017 User Group Networking Events

Concerto takes to the road for the 2017 User Group Networking Events this month.

Public sector software

Following on from last year’s success, Concerto, along with staff from parent company Bellrock FM, will be running 3 events across the UK in London, Manchester and Scotland.

Guest speakers will include Lesley McKaskie and Eamon Kavanagh from SFG20, who will be discussing the SFG20 library of maintenance specifications for building engineering services.

Developed and maintained by the BESA – Building Engineering Services Association and originally launched in 1990, the web based SFG20 Library of maintenance specifications for the building services sector is now recognised as the industry standard for maintenance specifications and has a growing Library of over 800 schedules. Delegates will also have the opportunity to view a demonstration of how the library works via the Concerto CAFM / Asset Management Solution which is in the process of becoming fully SFG20 compliant.

“As a technology company that always stays 2 steps ahead, we have ensured our product becomes SFG20 compliant to enable our FM clients to stay compliant with the industry standard for maintenance in the most efficient way possible – saving time, energy and money.”
James Heysmond, Business Development Director, Concerto

Delegates at the 3 events, which are now full, will have the opportunity to discuss latest projects and exchange case studies. Other areas for discussion include major new features, technology updates and future technology road maps.

“We are really looking forward to hosting these events, It is always a pleasure to meet up with our values customers and share the latest of what is happening in Concerto and within the industry”.
Kevan Davey
Managing Director, Concerto

read more

Concerto works with Manchester City Council on NRM3 Compliancy

RICS nrm3

RICS nrm3

Concerto is working together with Manchester City Council on an exciting project of development to align Concerto software with the RICS NRM3 taxonomy.

This development, championed by Manchester City Council means the Concerto Property Asset Management solution will be compliant with the RICS new rules of measurement at the project handover and operational phases. This will have huge implications on the efficiency of how buildings are handed over for use.

The RICS NRM3 standards are firmly linked to the BIM Level 2 outcomes – to gather and use project information data in a 3D environment and in the correct format in order to enable faster, greener and leaner construction projects.

Concerto has, in the past, championed work alongside Manchester City Council to align the Concerto solution with BIM Level 2. The software supports the common BIM data environment from initial inception, design and build right through to operational management. This project to align Concerto with the NRM3 standards further adds to our work to provide an effective and recognised common data environment to support disparate property teams.

“Our work with Manchester means they are capturing the data through a condition survey and asset capture programme. The data will then be used to inform the management team on projected spend and condition of assets by priority. So for example, how much do I need to spend on roof repairs, where the work is critical, within a specific timeframe? Added to this, the NRM3 taxonomy also links with SFG20, so the asset classification related to a physical asset can relate back to the required SFG20 maintenance codes. This will allow the Council to understand the maintenance regimes and costs across the estate, and have a consistent well-governed approach to maintenance.”

Greg Davies, Operations Director, Concerto

The RICS ‘standards’ refer to new rules of measurement that offer a common data classification for maintenance and life cycle asset replacement works. This simplifies how lifecycle costing can be carried out in new, collaborative digital environments so that quantity surveyors can do so as the norm.

Adopting the common data classification provides a practical basis for supporting the data interfaces between project teams; cost managers and facilities management operators during design development and handover.

“Concerto’s work with Manchester focuses on the handover phase. By adopting the common data environment, it allows data transfer at handover, when creating or updating asset registers and when undertaking condition surveys for in-use phases.”

For more information, contact Concerto at info@concerto.co.uk

read more

States of Jersey project phase 2 greenlighted

7c1124ee-b98d-4a34-a9c7-c5d7fd6e42c2

Concerto is delighted to announce the next phase of implementation of the concerto Asset Management suite Jersey Property Holdings, States of Jersey.

Since being awarded this contract, Concerto has been working alongside States of Jersey on a number of bespoke developments. This has included two-way financial interfaces between the Concerto property asset management software solution and Jersey’s internal finance system. This interface will now give the department a 360 degree consolidated view of financial performance.

  • The States of Jersey went live with Concerto last year with the following elements:
  • Managing core asset data
  • Automated bi-directional finance interface with the states ERP system
  • Planned preventative maintenance
  • Reactive helpdesk
  • Revenue projects
  • Supplier’s portal

 

Concerto and JPH have also worked closely together to align the solution with Jersey’s colloquial terms, many of which are not used in the UK.

Phase 2 of the implementation project has now been green lighted and is underway. This is to include managing the rent roll and interfaces to the states of Jersey finance system.

read more

Concerto announce contract with Central Manchester University Hospitals NHS Foundation Trust

Central Manchester University Hospitals NHS Foundation Trust logo

Central Manchester University Hospitals NHS Foundation Trust logo

Concerto has been announced as the software of choice for the Central Manchester University Hospitals NHS Foundation Trust.

The Trust has selected Concerto via the Government’s Digital Marketplace framework G-Cloud. Launched in 2012, the G-Cloud framework aims to promote the adoption of cloud-based software applications in Central Government and the wider Public Sector in order to improve performance levels and reduce procurement costs. Concerto has been a part of the framework since 2013 and has just recently been awarded a place on G Cloud 8.

G-Cloud offers the Trust with an alternative procurement solution, negating the need to undertake lengthy tender processes and qualification procedures. Based on a 2 year contract (maximum allowable under G Cloud rules) clients are able to pay a simple annual fee for the license, support and hosting. In addition the daily rates for implementation, project management and date take on are also purchased through G Cloud Framework.

Concerto is being rolled out across the Trust to manage its Property and assets portfolio. Implementation will take on a phased approach and include the following property management functionality:

• Core sites
• Estates
• Planned and reactive maintenance
• Projects
• Programmes
• Budgets Management
• Associated administrative functions
• Facilities Management Helpdesk and PPM

read more

Concerto Go Live at Cornwall Council

cornwall council logo

cornwall council logo

Concerto is pleased to Welcome Cornwall Council as the latest member of our user group.

Cornwall Council is responsible for the management of a significant property estate with a value of over £1.9 billion. Previously, their sites were managed with more than one system and in July this year, Cornwall Council issued a tender for the replacement of their existing property systems with the aim to improve the quality of data held and working practices across the property function.

Concerto was successful in its bid to provide the council with a new web based, centralised estate and property management system. This would for the first time provide the Council with access to all property data within a single system.

The project was kicked off in October and Cornwall Council and Concerto are working closely to implement the system in full. The key elements of the Concerto solution are fully integrated to act as a central hub for all of Cornwall’s property data, in all disciplines. These include:

  • Asset Management
  • Estates management
  • Capital accounting
  • Facilities Management helpdesk
  • PPM
  • Customisable Reporting and workflows

Due to the size of the project, it will be broken down into multiple phases starting with phase 1. This consists of:

  • Core site data
  • Helpdesk
  • PPM
  • Capital Accounting Reporting

The target date for phase 1 is late March/early April 2017.

So far, Concerto and Cornwall Council have conducted an onsite workshop, together with multiple WebEx calls with key decision makers at Cornwall Council in order to ascertain the more granular detail of the key deliverables. The outputs from these conferences are detailed, tracked and communicated through Concerto’s own project management portal, which the Cornwall Council project team has been introduced to.

Phase 2 onwards will be aimed towards the wider aspects of estate management such as:

• Deeds and Leases
• Case Management
• Disposals and Acquisitions
• Easements/Wayleaves
• Accounts Receivable Interfacing
• KPIs
• CAD etc.

“We are delighted to be working with Cornwall Council on this exciting project and we look forward to seeing the tangible benefits of Concerto. By offering a centralised, 360-degree management hub for all their property management needs, Cornwall will meet their aim to improve the quality of data held and working practices across the property function”

Lawrence, Concerto Project manager

read more

bellrock.png

Concerto Support Services becomes part of Bellrock Group

On August 29th 2016 Concerto Support Services Limited became part of the Bellrock Group. Bellrock is one of the UKs leading Facilities Management (FM) and Property Management (PM) businesses. Established in 2000 (as SGP) and backed by Lyceum Capital since 2013 their vision is to continue to provide their clients with market leading, technology driven, FM and Property Management services.

Bellrock has sought to differentiate from their competitors by offering a technology driven range of FM and PM services. Increasing market interest and client demand led to the need for a genuinely integrated suite of software solutions that clients could use across their estate.

Concerto have developed their offering to provide the exact fit for this requirement and the potential for clients and prospects of each business to access a broader range of services.

Concerto Support services will continue to trade in its own name and use its existing office in Frodsham.

read more

Concerto to support Nottinghamshire County Council’s Joint venture for property management

nottinghamshire
As a result of changes in government funding over the last few years, Nottinghamshire County Council have sought to replace their existing model for service delivery. In September 2015 as part of the County Council’s Medium Term Financial Strategy (MTFS), the Council successfully embarked on a new joint venture with another publically owned company, Scape Group Ltd. The key purpose of the joint venture (known as Arc Property Services Partnership) is for:

• The provision of building design, refurbishments and operations
• Long-term sustainability
• A modern and sustainable service delivery model

“Scape is a very successful company that has achieved outstanding results in recent years. The company was selected due to its ethos and ability to compliment the council’s in house skills and resources.”

Nottinghamshire County Council has been a valued and long-standing user of the Concerto solution for the management of all operational and non-operational assets across the Council, along with the management of its capital programme. The Concerto solution is now being carried over under the umbrella of the new joint venture and will continue to play a key role in the efficient and successful management of Nottinghamshire county Council’s property portfolio.

Implementation is well under way and Care Line, the new help desk department, is now live and taking reactive maintenance calls via the Concerto help desk. Concerto are now working together with Arc on subtle developments to the Compliance module in order to streamline the solution with the Council’s internal processes and aim to go live with the Project Management module within the next month.

“We are working well with Concerto to have the Joint Venture, Arc Property Services Partnership, up and running by 1st June 2016”.

Paul Cooper, Team Manager Group Business Practice, Nottinghamshire County Council

read more

Concerto Scottish Networking Day

indexConcerto Scottish Networking Day

Our Scottish networking day yesterday marked the end of our User Group meetings for 2016.

Everyone enjoyed a relaxed but productive day at the Golden Lion Hotel in Stirling, spent looking at current and future developments in the Concerto solution along with sharing experiences and valuable ideas for future projects and developments.

My assessment of our networking day is that Concerto via on-line software have
demonstrated improved module functionality and software performance for Asset, Estates
Maintenance and Project Management software modules that are efficient, lean and flexible

Senior Project Manager, Renfrewshire Council

We are looking forward to another round of Networking days in 2017.

read more

G Cloud reaps rewards for Concerto

Concerto has recently been accepted onto the new G Cloud 7 Framework and is now available via both the existing UK G Cloud 6 and the new G-Cloud 7 Government Digital Marketplace portal. Our comprehensive listing is categorised under the SaaS category.

With inclusion onto the G-Cloud Digital Marketplace, Concerto has been able to extend its offerings within the public sector. With all necessary information available, perspective public sector clients can purchase any or all of the comprehensive Concerto software solutions directly from the Marketplace and bypass the tender process altogether.

“We are delighted with the results of our inclusion on G Cloud. We have been awarded a number of new public sector contracts over the past 12 months, and some existing clients have chosen to renew their contracts with us via the Marketplace too. This shows that it really works for both the client and supplier.”

Kevan Davey, Managing Director, Concerto

Find us on G Cloud here

CONCERTO SOLUTIONS
Concerto is an integrated, highly configurable, web based software suite, which offers much more than expected from a standard Property Management and CAFM system. Acting as a central hub, Concerto brings together all property management related functionality under one roof, that can link your finance system, your project environment and your asset and operational management together to facilitate holistic, collaborative and highly efficient management of your assets. The functionality is rich and organisations can select from an array of components, which are easily configurable to their own internal practices. The advanced Concerto mobile technology is fully integrated allowing all authorised stakeholders, FM teams and contractors direct access wherever they are at no extra cost. The solution offers excellent value for money.

read more