Facilities Management

States of Jersey project phase 2 greenlighted


Concerto is delighted to announce the next phase of implementation of the concerto Asset Management suite Jersey Property Holdings, States of Jersey.

Since being awarded this contract, Concerto has been working alongside States of Jersey on a number of bespoke developments. This has included two-way financial interfaces between the Concerto property asset management software solution and Jersey’s internal finance system. This interface will now give the department a 360 degree consolidated view of financial performance.

  • The States of Jersey went live with Concerto last year with the following elements:
  • Managing core asset data
  • Automated bi-directional finance interface with the states ERP system
  • Planned preventative maintenance
  • Reactive helpdesk
  • Revenue projects
  • Supplier’s portal


Concerto and JPH have also worked closely together to align the solution with Jersey’s colloquial terms, many of which are not used in the UK.

Phase 2 of the implementation project has now been green lighted and is underway. This is to include managing the rent roll and interfaces to the states of Jersey finance system.

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Concerto announce contract with Central Manchester University Hospitals NHS Foundation Trust

Central Manchester University Hospitals NHS Foundation Trust logo

Central Manchester University Hospitals NHS Foundation Trust logo

Concerto has been announced as the software of choice for the Central Manchester University Hospitals NHS Foundation Trust.

The Trust has selected Concerto via the Government’s Digital Marketplace framework G-Cloud. Launched in 2012, the G-Cloud framework aims to promote the adoption of cloud-based software applications in Central Government and the wider Public Sector in order to improve performance levels and reduce procurement costs. Concerto has been a part of the framework since 2013 and has just recently been awarded a place on G Cloud 8.

G-Cloud offers the Trust with an alternative procurement solution, negating the need to undertake lengthy tender processes and qualification procedures. Based on a 2 year contract (maximum allowable under G Cloud rules) clients are able to pay a simple annual fee for the license, support and hosting. In addition the daily rates for implementation, project management and date take on are also purchased through G Cloud Framework.

Concerto is being rolled out across the Trust to manage its Property and assets portfolio. Implementation will take on a phased approach and include the following property management functionality:

• Core sites
• Estates
• Planned and reactive maintenance
• Projects
• Programmes
• Budgets Management
• Associated administrative functions
• Facilities Management Helpdesk and PPM

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Concerto Go Live at Cornwall Council

cornwall council logo

cornwall council logo

Concerto is pleased to Welcome Cornwall Council as the latest member of our user group.

Cornwall Council is responsible for the management of a significant property estate with a value of over £1.9 billion. Previously, their sites were managed with more than one system and in July this year, Cornwall Council issued a tender for the replacement of their existing property systems with the aim to improve the quality of data held and working practices across the property function.

Concerto was successful in its bid to provide the council with a new web based, centralised estate and property management system. This would for the first time provide the Council with access to all property data within a single system.

The project was kicked off in October and Cornwall Council and Concerto are working closely to implement the system in full. The key elements of the Concerto solution are fully integrated to act as a central hub for all of Cornwall’s property data, in all disciplines. These include:

  • Asset Management
  • Estates management
  • Capital accounting
  • Facilities Management helpdesk
  • PPM
  • Customisable Reporting and workflows

Due to the size of the project, it will be broken down into multiple phases starting with phase 1. This consists of:

  • Core site data
  • Helpdesk
  • PPM
  • Capital Accounting Reporting

The target date for phase 1 is late March/early April 2017.

So far, Concerto and Cornwall Council have conducted an onsite workshop, together with multiple WebEx calls with key decision makers at Cornwall Council in order to ascertain the more granular detail of the key deliverables. The outputs from these conferences are detailed, tracked and communicated through Concerto’s own project management portal, which the Cornwall Council project team has been introduced to.

Phase 2 onwards will be aimed towards the wider aspects of estate management such as:

• Deeds and Leases
• Case Management
• Disposals and Acquisitions
• Easements/Wayleaves
• Accounts Receivable Interfacing
• KPIs
• CAD etc.

“We are delighted to be working with Cornwall Council on this exciting project and we look forward to seeing the tangible benefits of Concerto. By offering a centralised, 360-degree management hub for all their property management needs, Cornwall will meet their aim to improve the quality of data held and working practices across the property function”

Lawrence, Concerto Project manager

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Concerto Support Services becomes part of Bellrock Group

On August 29th 2016 Concerto Support Services Limited became part of the Bellrock Group. Bellrock is one of the UKs leading Facilities Management (FM) and Property Management (PM) businesses. Established in 2000 (as SGP) and backed by Lyceum Capital since 2013 their vision is to continue to provide their clients with market leading, technology driven, FM and Property Management services.

Bellrock has sought to differentiate from their competitors by offering a technology driven range of FM and PM services. Increasing market interest and client demand led to the need for a genuinely integrated suite of software solutions that clients could use across their estate.

Concerto have developed their offering to provide the exact fit for this requirement and the potential for clients and prospects of each business to access a broader range of services.

Concerto Support services will continue to trade in its own name and use its existing office in Frodsham.

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Concerto to support Nottinghamshire County Council’s Joint venture for property management

As a result of changes in government funding over the last few years, Nottinghamshire County Council have sought to replace their existing model for service delivery. In September 2015 as part of the County Council’s Medium Term Financial Strategy (MTFS), the Council successfully embarked on a new joint venture with another publically owned company, Scape Group Ltd. The key purpose of the joint venture (known as Arc Property Services Partnership) is for:

• The provision of building design, refurbishments and operations
• Long-term sustainability
• A modern and sustainable service delivery model

“Scape is a very successful company that has achieved outstanding results in recent years. The company was selected due to its ethos and ability to compliment the council’s in house skills and resources.”

Nottinghamshire County Council has been a valued and long-standing user of the Concerto solution for the management of all operational and non-operational assets across the Council, along with the management of its capital programme. The Concerto solution is now being carried over under the umbrella of the new joint venture and will continue to play a key role in the efficient and successful management of Nottinghamshire county Council’s property portfolio.

Implementation is well under way and Care Line, the new help desk department, is now live and taking reactive maintenance calls via the Concerto help desk. Concerto are now working together with Arc on subtle developments to the Compliance module in order to streamline the solution with the Council’s internal processes and aim to go live with the Project Management module within the next month.

“We are working well with Concerto to have the Joint Venture, Arc Property Services Partnership, up and running by 1st June 2016”.

Paul Cooper, Team Manager Group Business Practice, Nottinghamshire County Council

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Concerto Scottish Networking Day

indexConcerto Scottish Networking Day

Our Scottish networking day yesterday marked the end of our User Group meetings for 2016.

Everyone enjoyed a relaxed but productive day at the Golden Lion Hotel in Stirling, spent looking at current and future developments in the Concerto solution along with sharing experiences and valuable ideas for future projects and developments.

My assessment of our networking day is that Concerto via on-line software have
demonstrated improved module functionality and software performance for Asset, Estates
Maintenance and Project Management software modules that are efficient, lean and flexible

Senior Project Manager, Renfrewshire Council

We are looking forward to another round of Networking days in 2017.

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Try Concerto for yourself – 24th November, Event City, Salford

Try Concerto for yourself – 24th November, Event City, Salford

Concerto is pleased to be exhibiting at The Future of Facilities Management and Property Services in the Public Sector Conference at Event City in Salford, Manchester, on the 24th November.

This conference, organised by ONECPD, examines strategic elements of FM and will “explore how modern, fit-for-purpose, and efficient estates can provide value for money for the taxpayer, increase sustainability and enable improvements integral to the way public organisations work”.

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Wandsworth Borough Council select Concerto for 360 degree property management

Wandsworth Borough Council is the newest London Borough member of the Concerto user group, joining LB Islington, LB Kingston, LB Kensington & Chelsea, LB Waltham Forest and the London Pensions Authority.

The London Borough of Wansdworth has selected Concerto to facilitate the centralised management of Facilities, Estates, Assets and projects. The council sought a comprehensive CAFM system to support the management of their new FM contract, which is due to begin early 2016.

In addition to providing the council with a core Facilities Management help desk, the Concerto system will also:

  • Manage condition surveys and planned and programmed maintenance programmes for all Council buildings

  • Provide comprehensive functionality for contract monitoring and raising orders and invoices

  • Provide complete Estates Management to support the management of the Council’s commercial property portfolio

  • Cover all other aspects of asset management including surveys, space planning, and acting as the Finance Asset Register

  • Comprehensively support project and programme management



One of the key requirements was to implement a system that is flexible and configurable in order to meet the council’s requirements. A further key requirement was to implement a system that is user friendly and obvious to use, not only for internal staff but also external suppliers and contractors who may not always be eligible for training.

Concerto’s Managing Director, Kevan Davey, explains, “The general principle of design is to provide a consistent, easy to use interface through taking many of the styling cues from modern web based social media sites. This approach means that the end users are generally comfortable with the use of the system from day one, which reduces the need for comprehensive training programmes.

He continues, “Being fully web based, rolling the system out to contractors, consultants and other stakeholders is easy with every type of user having a consistent look and feel. The System will allow the Council’s contractors and suppliers to use the system via their own devices for a variety of tasks associated with the provision of FM. They will have role defined home pages allows them to see the key information relevant to them and this information is controlled by the council.”

Access via mobile devices and remote laptops by contractors is a key part of the Concerto functionality. Suppliers can access their data on the system using their own devices without the need for organisations to insist of particular hardware.

“We are very pleased to have been selected by Wandsworth Council and welcome their users to our user group. We look forward to working together over the coming years”.

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States of Jersey select the Concerto property asset management software

States of Jersey select the Concerto property asset management software solution

Concerto has been selected as preferred supplier to provide Jersey Property Holdings with the integrated Concerto property asset management software solution that will offer full life cycle property asset management support across the department for all property management functions.

Jersey Property Holdings (JPH) is the States of Jersey department that is largely responsible for their diverse spectrum of property and related assets. The department was seeking a modern system that would offer comprehensive property project, asset and facilities management functionality under a single umbrella solution.

Some key features of the Concerto web based solution that will be implemented include:

  • Planned and reactive maintenance functionality with easy to use property help desk

  • Extensive estates and asset management functionality with integrated CAD and GIS

  • Integrated mobile working technology allowing external service providers with a single point of data entry and easy access to real life information on the move

  • Collaborative and integrated project management functionality to manage project works for the property portfolio

  • Customisable, built in reporting with regards to both projects and PPM works that will enhance the visibility of works performed within the department

  • Customisable dashboards for all stakeholders including internal users, contractors and tenants

The planned two-way financial interfaces between the Concerto property asset management software solution and Jersey’s internal finance system will also allow a 360 degree consolidated view of financial performance.

“We are very pleased to have been selected by Jersey Property Holdings. Concerto will provide a single organisation- wide view of their land and property portfolio and support all the associated business processes, offering measurable efficiency savings. We are very much looking forward to working with the department over the coming years”.

Kevan Davey, Managing director, Concerto

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Concerto mobile software development – new ‘telemetry’ options for FM help desk operatives

Concerto mobile software updates offer exciting new functionality for FM teams and Project Managers

With Spring in sight, there has definitely been a spring in our step and it’s hard to believe the first quarter of 2015 is almost over.

Concerto are pleased to announce that our team of developers has been working hard on several new software updates – most noteworthy are the additions to the Concerto Mobile technology which will be of particular interest to Helpdesk operatives, facilities teams and also to project managers.

New ‘telemetry’ options allow the Concerto software to ‘pulse’ information from your mobile device to the Helpdesk desk.  Helpdesk staff can now see the last time an operative synced their app and what time their app last checked for data.  Each operative location can be displayed on a map along with their status; any operatives not checking in within an hour are highlighted in real time in red.

“This latest update takes our mobile capabilities to a new level for our users. The device goes online every minute and checks for new jobs and at the same time it stores its location allowing operatives to plot a mobile worker’s last location on a map. This along with the QR code scanning capabilities and all the other expected features makes for a comprehensive offering and great value for money.”

Steve De Rycke, Technical Director, Concerto

On the helpdesk app, new options allow users to

  • Record time and material costs per job
  • Record on site equipment
  • Complete a pre and post work risk assessment
  • Warnings, such as asbestos within the area appear.

With this update to the Concerto mobile software also comes a new project snagging app, which allows project managers to record construction project snags offline before uploading them to the main Concerto Project Management system. Projects managers can:

  • Record location, type and priority of snag
  • Take a picture
  • Preload previous snagging sheets for an update visit.

“Thanks to better web technology and the advent of improved, higher power, low cost hardware, Concerto has a built in technological solution that offers a great mobile experience, and proven efficiency savings, for the end user. The whole Concerto enterprise software framework incorporates all of your mobile working licenses at no additional cost. This, alongside our optional provision of highly cost effective hardware, renders it cheaper than expected to implement across an organisation, with long-term gains such as single point of data entry, easy access to real life information on the move and the removal of admin functions to duplicate data that is captured on site compared to internally”.

Greg Davies, Operations Director, Concerto

The Concerto Mobile application is included in the software framework licenses at no additional cost. This, alongside the optional provision of highly cost effective hardware, renders it cheaper than expected to implement across an organisation, with long-term gains such as single point of data entry, easy access to real life information on the move and the removal of admin functions to duplicate data that is captured on site. The uses for this software are endless.

The Concerto Mobile application allows users of your buildings to capture FM help desk jobs on the move whilst operatives and contractors can interact with the mobile application to review new jobs and update the status of jobs they are working on.
For further information visit the Concerto Mobile software page

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