Concerto Sites – Property & Asset Management

Concerto announce contract with Central Manchester University Hospitals NHS Foundation Trust

Central Manchester University Hospitals NHS Foundation Trust logo

Central Manchester University Hospitals NHS Foundation Trust logo

Concerto has been announced as the software of choice for the Central Manchester University Hospitals NHS Foundation Trust.

The Trust has selected Concerto via the Government’s Digital Marketplace framework G-Cloud. Launched in 2012, the G-Cloud framework aims to promote the adoption of cloud-based software applications in Central Government and the wider Public Sector in order to improve performance levels and reduce procurement costs. Concerto has been a part of the framework since 2013 and has just recently been awarded a place on G Cloud 8.

G-Cloud offers the Trust with an alternative procurement solution, negating the need to undertake lengthy tender processes and qualification procedures. Based on a 2 year contract (maximum allowable under G Cloud rules) clients are able to pay a simple annual fee for the license, support and hosting. In addition the daily rates for implementation, project management and date take on are also purchased through G Cloud Framework.

Concerto is being rolled out across the Trust to manage its Property and assets portfolio. Implementation will take on a phased approach and include the following property management functionality:

• Core sites
• Estates
• Planned and reactive maintenance
• Projects
• Programmes
• Budgets Management
• Associated administrative functions
• Facilities Management Helpdesk and PPM

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Concerto Go Live at Cornwall Council

cornwall council logo

cornwall council logo

Concerto is pleased to Welcome Cornwall Council as the latest member of our user group.

Cornwall Council is responsible for the management of a significant property estate with a value of over £1.9 billion. Previously, their sites were managed with more than one system and in July this year, Cornwall Council issued a tender for the replacement of their existing property systems with the aim to improve the quality of data held and working practices across the property function.

Concerto was successful in its bid to provide the council with a new web based, centralised estate and property management system. This would for the first time provide the Council with access to all property data within a single system.

The project was kicked off in October and Cornwall Council and Concerto are working closely to implement the system in full. The key elements of the Concerto solution are fully integrated to act as a central hub for all of Cornwall’s property data, in all disciplines. These include:

  • Asset Management
  • Estates management
  • Capital accounting
  • Facilities Management helpdesk
  • PPM
  • Customisable Reporting and workflows

Due to the size of the project, it will be broken down into multiple phases starting with phase 1. This consists of:

  • Core site data
  • Helpdesk
  • PPM
  • Capital Accounting Reporting

The target date for phase 1 is late March/early April 2017.

So far, Concerto and Cornwall Council have conducted an onsite workshop, together with multiple WebEx calls with key decision makers at Cornwall Council in order to ascertain the more granular detail of the key deliverables. The outputs from these conferences are detailed, tracked and communicated through Concerto’s own project management portal, which the Cornwall Council project team has been introduced to.

Phase 2 onwards will be aimed towards the wider aspects of estate management such as:

• Deeds and Leases
• Case Management
• Disposals and Acquisitions
• Easements/Wayleaves
• Accounts Receivable Interfacing
• KPIs
• CAD etc.

“We are delighted to be working with Cornwall Council on this exciting project and we look forward to seeing the tangible benefits of Concerto. By offering a centralised, 360-degree management hub for all their property management needs, Cornwall will meet their aim to improve the quality of data held and working practices across the property function”

Lawrence, Concerto Project manager

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Concerto Support Services becomes part of Bellrock Group

On August 29th 2016 Concerto Support Services Limited became part of the Bellrock Group. Bellrock is one of the UKs leading Facilities Management (FM) and Property Management (PM) businesses. Established in 2000 (as SGP) and backed by Lyceum Capital since 2013 their vision is to continue to provide their clients with market leading, technology driven, FM and Property Management services.

Bellrock has sought to differentiate from their competitors by offering a technology driven range of FM and PM services. Increasing market interest and client demand led to the need for a genuinely integrated suite of software solutions that clients could use across their estate.

Concerto have developed their offering to provide the exact fit for this requirement and the potential for clients and prospects of each business to access a broader range of services.

Concerto Support services will continue to trade in its own name and use its existing office in Frodsham.

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Concerto to support Nottinghamshire County Council’s Joint venture for property management

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As a result of changes in government funding over the last few years, Nottinghamshire County Council have sought to replace their existing model for service delivery. In September 2015 as part of the County Council’s Medium Term Financial Strategy (MTFS), the Council successfully embarked on a new joint venture with another publically owned company, Scape Group Ltd. The key purpose of the joint venture (known as Arc Property Services Partnership) is for:

• The provision of building design, refurbishments and operations
• Long-term sustainability
• A modern and sustainable service delivery model

“Scape is a very successful company that has achieved outstanding results in recent years. The company was selected due to its ethos and ability to compliment the council’s in house skills and resources.”

Nottinghamshire County Council has been a valued and long-standing user of the Concerto solution for the management of all operational and non-operational assets across the Council, along with the management of its capital programme. The Concerto solution is now being carried over under the umbrella of the new joint venture and will continue to play a key role in the efficient and successful management of Nottinghamshire county Council’s property portfolio.

Implementation is well under way and Care Line, the new help desk department, is now live and taking reactive maintenance calls via the Concerto help desk. Concerto are now working together with Arc on subtle developments to the Compliance module in order to streamline the solution with the Council’s internal processes and aim to go live with the Project Management module within the next month.

“We are working well with Concerto to have the Joint Venture, Arc Property Services Partnership, up and running by 1st June 2016”.

Paul Cooper, Team Manager Group Business Practice, Nottinghamshire County Council

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Concerto Scottish Networking Day

indexConcerto Scottish Networking Day

Our Scottish networking day yesterday marked the end of our User Group meetings for 2016.

Everyone enjoyed a relaxed but productive day at the Golden Lion Hotel in Stirling, spent looking at current and future developments in the Concerto solution along with sharing experiences and valuable ideas for future projects and developments.

My assessment of our networking day is that Concerto via on-line software have
demonstrated improved module functionality and software performance for Asset, Estates
Maintenance and Project Management software modules that are efficient, lean and flexible

Senior Project Manager, Renfrewshire Council

We are looking forward to another round of Networking days in 2017.

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G Cloud reaps rewards for Concerto

Concerto has recently been accepted onto the new G Cloud 7 Framework and is now available via both the existing UK G Cloud 6 and the new G-Cloud 7 Government Digital Marketplace portal. Our comprehensive listing is categorised under the SaaS category.

With inclusion onto the G-Cloud Digital Marketplace, Concerto has been able to extend its offerings within the public sector. With all necessary information available, perspective public sector clients can purchase any or all of the comprehensive Concerto software solutions directly from the Marketplace and bypass the tender process altogether.

“We are delighted with the results of our inclusion on G Cloud. We have been awarded a number of new public sector contracts over the past 12 months, and some existing clients have chosen to renew their contracts with us via the Marketplace too. This shows that it really works for both the client and supplier.”

Kevan Davey, Managing Director, Concerto

Find us on G Cloud here

CONCERTO SOLUTIONS
Concerto is an integrated, highly configurable, web based software suite, which offers much more than expected from a standard Property Management and CAFM system. Acting as a central hub, Concerto brings together all property management related functionality under one roof, that can link your finance system, your project environment and your asset and operational management together to facilitate holistic, collaborative and highly efficient management of your assets. The functionality is rich and organisations can select from an array of components, which are easily configurable to their own internal practices. The advanced Concerto mobile technology is fully integrated allowing all authorised stakeholders, FM teams and contractors direct access wherever they are at no extra cost. The solution offers excellent value for money.

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Wirral IT Services adopt Concerto Projects

Earlier in the year, Wirral Council began implementing the Concerto integrated asset management solution to capture and manage all aspects of property and related asset data owned or managed by the Council, namely approximately 2,500 property assets covering a broad and diverse range of buildings.

The Concerto Help Desk and PPM module is also being used by the Education department to provide a comprehensive premises support service to the schools across the Authority. Head Teachers and school managers have access to all their data via a simple, user-friendly web portal to keep ahead of remedial and repair works, compliance checks, survey information and other associated premise issues. Suppliers can also log in to the suppliers portal where they can submit job completion data and applications for payment, which are automatically processed by the system.

More recently, the Wirral IT services department has adopted the integrated project management module of the solution. The IT department will now be using the system to manage their IT projects and to assist with resource management.

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Concerto achieves ISO/IEC 27001 certification


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ISO/IEC 27001 Certification Achieved

The ISO 27001 standard relates to Information Security Management and is a key assurance to our clients that all their information assets are secure under any eventuality.

To become ISO/IEC 27002:2013 compliant, Concerto has adopted is a systematic approach to managing sensitive company information and mitigating risk so that all data remains secure. This includes the design, development, support and hosting of all our software applications for project, asset and property management.

Although not obligatory, Concerto has chosen to implement the ISO 27001 standards in order to benefit from the best practice it contains and also to offer our clients the reassurance that their sensitive data is always protected.

Robust procedures are in place to mitigate risk to data in events such as an office fire, hardware theft or security breeches and cyber attacks.

“In line with our Company ethos of best practice, we believe that operating to these standards is necessary to protect our client’s data. We can now offer reassurance that business continuity and risk management procedures are in place.” Kevan Davey, Managing Director.

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Try Concerto for yourself – 24th November, Event City, Salford

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Try Concerto for yourself – 24th November, Event City, Salford

Concerto is pleased to be exhibiting at The Future of Facilities Management and Property Services in the Public Sector Conference at Event City in Salford, Manchester, on the 24th November.

This conference, organised by ONECPD, examines strategic elements of FM and will “explore how modern, fit-for-purpose, and efficient estates can provide value for money for the taxpayer, increase sustainability and enable improvements integral to the way public organisations work”.

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The Future of Property and Estates Conference and Exhibition, 30th September, Salford University

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Concerto is pleased to be sponsoring the Future of Property and Estates Conference and Exhibition at Salford University again this year.

This event, held on September 30th 2015, looks at effective methods for securing cost reductions and modernising public sector workplaces. A number of speakers will also be providing their insights into approaches to rationalising and transforming their organisation’s property and estate.

Concerto will again be showcasing its integrated Property asset management solution and software demonstrations will be available. for more information, visit the conference website here.

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