Concerto Integrated Software Solutions

Posts by Concerto Integrated Software Solutions

Concerto achieves ISO 27001 lead auditor accreditation

Concerto achieves lead auditor accreditation :ISO 27001:2013 – Information Security Management Lead Auditor

As a leading technology company, Industry recognised best practice in Information Security Management is paramount.

Although not obligatory, Concerto chose to implement the ISO 27001 standards and became accredited in 2015 in order to benefit from the best practice it contains. The ISO 27001 standard relates to Information Security Management and is a key assurance to our clients that all their information assets are secure under any eventuality.

As part of this on-going commitment, Concerto’s Helpdesk Manager, James Burton has now been accredited with the ISO 27001:2013 Lead Auditor accreditation. This means he is fully qualified and equipped with the skills to conduct internal audits, second-party (supplier) and third-party (external) audits.

“From leading the Concerto Service Desk and being heavily involved with our hosting infrastructure I know first-hand how vital information security is for everyone. Obtaining the Lead Auditor qualification has given me many new tools for ensuring that we not only work to the ISO27001 standard but also do everything we can to exceed this to allow our customers the peace of mind that their data is being handled safely and securely. It has also given myself and Concerto the ability to confidently speak to any service providers we use to make sure meet our standards for information security in order to meet the high standards we set for ourselves.”

James Burton, Helpdesk Manager.

To become ISO/IEC 27002:2013 compliant, Concerto has adopted is a systematic approach to managing sensitive company information and mitigating risk so that all data remains secure. This includes the design, development, support and hosting of all our software applications for project, asset and property management. With a qualified auditor in the team, recognised by the International Register of Certificated Auditors (IRCA). Concerto can carry out second party audits to address information security risks where key data is processed or handled by external organisations.

“We are very pleased with James’s accreditation. In line with our Company ethos of best practice, we believe that operating to these standards is necessary to protect our client’s data. James’s accreditation offers added value and reassurance that business continuity and risk management procedures are not only in place, but that they are effectively and continually audited for effectiveness and improvement.”

Kevan Davey, Managing Director.


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Concerto Takes to the Road for 2017 User Group Networking Events

Concerto takes to the road for the 2017 User Group Networking Events this month.

Public sector software

Following on from last year’s success, Concerto, along with staff from parent company Bellrock FM, will be running 3 events across the UK in London, Manchester and Scotland.

Guest speakers will include Lesley McKaskie and Eamon Kavanagh from SFG20, who will be discussing the SFG20 library of maintenance specifications for building engineering services.

Developed and maintained by the BESA – Building Engineering Services Association and originally launched in 1990, the web based SFG20 Library of maintenance specifications for the building services sector is now recognised as the industry standard for maintenance specifications and has a growing Library of over 800 schedules. Delegates will also have the opportunity to view a demonstration of how the library works via the Concerto CAFM / Asset Management Solution which is in the process of becoming fully SFG20 compliant.

“As a technology company that always stays 2 steps ahead, we have ensured our product becomes SFG20 compliant to enable our FM clients to stay compliant with the industry standard for maintenance in the most efficient way possible – saving time, energy and money.”
James Heysmond, Business Development Director, Concerto

Delegates at the 3 events, which are now full, will have the opportunity to discuss latest projects and exchange case studies. Other areas for discussion include major new features, technology updates and future technology road maps.

“We are really looking forward to hosting these events, It is always a pleasure to meet up with our values customers and share the latest of what is happening in Concerto and within the industry”.
Kevan Davey
Managing Director, Concerto

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Concerto Exhibiting at the Healthcare Estates Management Conference – Salford University

Healthcare Estates Management Conference: The future of health infrastructure

Concerto is pleased to be attending the Healthcare Estates Management Conference at Salford University on 25th July 2017

“Without investment in the NHS estate the Five Year Forward View cannot be delivered, the NHS estate will remain unfit for purpose and will continue to deteriorate.” – The Naylor Review

This conference will be looking at how to get the most out of your Trust’s Estate and outcomes include:

  • An update on the progress of the Naylor review and plans for a new national body specifically for hospital estates
  • Size and cost of the NHS estate
  • Importance of asset management
  • Benefits of identifying and disposing of surplus estates
  • Success of the NHS Property Services
  • How sharing facilities can create estate optimisation
  • Importance of infrastructure investment on remaining estate
  • The importance of estates managers being open to the potential of technology to provide innovative property solutions
  • Improving service delivery and patient care
  • How to build a more sustainable NHS estate
  • Using the ‘green fund’ to help meet NHS sustainability targets
  • Innovations in healthcare technology
  • Modernising the NHS estate
  • How will the new infection prevention policies effect the management and development of healthcare estates

Concerto will be exhibiting alongside parent company Bellrock FM – come and see us there!

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London Borough’s of Richmond and Wandsworth lead the way in Concerto joint working initiative

The London Borough of Richmond upon Thames approached Concerto earlier in the year to look at replacing their existing Asset Management and CAFM solutions.

As well as bringing this functionality under a single over-arching system, the Council proposed to maximise opportunities for shared services by sharing the Concerto system with existing user Wandsworth Borough Council.

This move forms part of the two Council’s joint working initiative, which aims to promote more efficient and collaborative ways of working.

We look forward to Richmond coming on board as part of this exciting initiative later this week.


Co-location and shared service opportunities result in significant reductions in the operating and running costs of the estates of many authorities, and many are now moving towards using their asset management technology to support and underpin this strategic approach.

Budget cuts, pressure to make savings and the aim to promote more efficient and collaborative ways of working have all opened the doors to joint working in asset management.


Concerto’s Technical Director, Steve De Rycke offers his insight into how asset management technology can support this process…



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Is your organisation is considering a new asset management solution?

If so, we would like to introduce to you the Concerto Asset Management Enterprise Solution which is currently used by over 60 Public Sector organisations across the UK. A 360 degree integrated, user-friendly web based solution with significant strengths when compared with other solutions on the market today. As a company, we understand the potential concerns around changing systems and have tried and tested, robust processes in place to make this a short and painless path to an efficient, transparent and collaborative way of working…

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Concerto’s Senior Trainer heads to Bermuda

Our second lucky member of staff is on the plane to Bermuda today to deliver a 5 day training program to the staff at the Government of Bermuda.

The government of Bermuda recently went live with Concerto, having selected to solution to manage their property portfolio and bring together all property related functionality under one roof. these functions include

  • maintaining and implementing a property asset management plan;
  • providing property and land related management services to all ministries;
  • landlord management for all Government owned properties;
  • licenses and lease management for the foreshore and seabed;
  • ensuring all properties are adequately insured;
  • providing facilities management for all buildings;
  • providing maintenance, repairs and minor renovations for all buildings.

Concerto’s senior Trainer, Stuart will be delivering a 5 day training program to cover a number of aspects of the Concerto solution including:

  • project management
  • states management
  • sites
  • condition surveys
  • estates management
  • help desk

The Help Desk will be going live on the 15th May.



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Concerto wins place on the G-Cloud 9 Digital Marketplace

Concerto is pleased to announce its continued presence on the G-Cloud Framework. The latest round, G Cloud 9, is part of the UK Government’s Digital Marketplace where public sector organisations can access suppliers and procure products and services without the need for a lengthy tender process.

Buying services through frameworks is faster and cheaper than entering into individual procurement contracts. Buyers and suppliers still need to sign a contract (or ‘call-off contract’) for each service bought through a framework.

The G Cloud Framework is an agreement between the Government and suppliers who provide cloud-based services and the Concerto Asset Management suite of web based software can be found within the Software as a Service (SaaS) category.

We have a number of clients who have bought the Concerto solution via G-Cloud, most recently Stirling Council. The process is more efficient and direct, cutting out a lot of red tape!”
James Heysmond, Business Development Director, Concerto

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Concerto works with Manchester City Council on NRM3 Compliancy

RICS nrm3

RICS nrm3

Concerto is working together with Manchester City Council on an exciting project of development to align Concerto software with the RICS NRM3 taxonomy.

This development, championed by Manchester City Council means the Concerto Property Asset Management solution will be compliant with the RICS new rules of measurement at the project handover and operational phases. This will have huge implications on the efficiency of how buildings are handed over for use.

The RICS NRM3 standards are firmly linked to the BIM Level 2 outcomes – to gather and use project information data in a 3D environment and in the correct format in order to enable faster, greener and leaner construction projects.

Concerto has, in the past, championed work alongside Manchester City Council to align the Concerto solution with BIM Level 2. The software supports the common BIM data environment from initial inception, design and build right through to operational management. This project to align Concerto with the NRM3 standards further adds to our work to provide an effective and recognised common data environment to support disparate property teams.

“Our work with Manchester means they are capturing the data through a condition survey and asset capture programme. The data will then be used to inform the management team on projected spend and condition of assets by priority. So for example, how much do I need to spend on roof repairs, where the work is critical, within a specific timeframe? Added to this, the NRM3 taxonomy also links with SFG20, so the asset classification related to a physical asset can relate back to the required SFG20 maintenance codes. This will allow the Council to understand the maintenance regimes and costs across the estate, and have a consistent well-governed approach to maintenance.”

Greg Davies, Operations Director, Concerto

The RICS ‘standards’ refer to new rules of measurement that offer a common data classification for maintenance and life cycle asset replacement works. This simplifies how lifecycle costing can be carried out in new, collaborative digital environments so that quantity surveyors can do so as the norm.

Adopting the common data classification provides a practical basis for supporting the data interfaces between project teams; cost managers and facilities management operators during design development and handover.

“Concerto’s work with Manchester focuses on the handover phase. By adopting the common data environment, it allows data transfer at handover, when creating or updating asset registers and when undertaking condition surveys for in-use phases.”

For more information, contact Concerto at

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Concerto exhibit at Government Property and Estates Conference

Concerto will be again be exhibiting with One CPD on Thursday 17th April at Old Trafford, Manchester.
The focus of this Government Property and Estates conference is the transformation of service delivery across public estates. Experts in this field will be presenting at this conference to explain how the initiative could help your organisation make significant savings over the next four years. Learn how engaging with the One Public Estate programme can improve services, boost capital receipts and generate economic growth.

We will be showcasing the Concerto estates management solution alongside Bellrock FM, our parent company, who offer the full range of complimentary FM services.

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Welcome back James!

James Heysmond, Business Development Director

James Heysmond, Business Development Director

We are delighted to welcome James back into the Concerto team.

James has worked for Concerto for 4 years as a senior Project Manager helping on board many of our users such as States of Jersey Vinci Mouchel (Lincolnshire) and retail giant Poundland / Dealz amongst many others. Prior to this James worked as information officer at Nottinghamshire County Council.

After a short sabbatical, James returns as our new Business Development Director. He brings to this role a wealth of experience and unrivaled knowledge of both Concerto and the unique requirements of our customers.

I am delighted to be taking on this role . The culture here at Concerto is fantastic; members of staff at all levels are unified by the vision to truly make the Concerto product the best it can possibly be. Lateral thinking is encouraged, collegiality is promoted, high spirits are commonplace!”


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