Concerto Integrated Software Solutions

About Concerto Integrated Software solutions

Flexible, Integrated Software solutions

Concerto worked with me directly and set up the correct fields so they matched exactly and we were able to transfer the data across, as if Concerto had been completely tailored to my requirements. The ongoing support from Concerto has been brilliant. I’ve never felt that I’ve had to wait long to get a query or issue dealt with and I find the software really easy to use

WHO WE ARE

COMPANY OVERVIEW

Concerto first launched the Concerto software suite in 2004. It was originally developed to support transformation projects within the UK Local Government, specifically to support Government collaborative strategy in managing estates and large-scale capital projects. In the last decade, Concerto has become a trusted partner to over 60 Local Authorities, along with Fire Services, Universities such as the University of Oxford, and many more public and private sector organisations. We also enjoy successful partnerships with larger service providers Vinci Construction, Mouchel and NPS Group.

Whether our solutions are used to facilitate the management of large-scale programmes and projects, or to manage the FM operations of your disparate property portfolio, we help public and private sector organisations to operate more efficiently and make savings while improving their property services to the public.

VISION & VALUES

LISTEN  

We aim for long-term trusted partnerships with all our clients and always act in an open and transparent manner. We listen to our clients and strive to learn from them, incorporating their feedback into development of the software.

PERFORM  

We constantly aim for technological excellence in both the development of our solutions and their implementation. Our goal is to remain ahead of the curve and offer the highest quality solutions and excellent value for money.

EXCEL  

We strive to be excellent in everything we do. We strive to provide our clients and partners with a 100% fit-for-purpose solution and accompanying support that facilitates excellence in everything they do and helps their organisations to excel.

= Concerto  

Concerto.logo

HOW WE WORK

At Concerto we work closely in partnership with our clients. We use our project methodology and expertise to help you manage the planning and implementation of our software, supporting you every step of the way and ensuring your implementation is a success.

  • PLANNING

    PLANNING

    Each implementation has a kick off workshop where we help you plan and break everything down into a project with work packages.  Each subsequent work package has a workshop to establish requirements and resources, gain a clear understanding of your needs and how your organisation works to get the best from the software.  We manage your implementation using Concerto Projects so you have complete visibility of your project’s progress.

  • SUPPORT

    SUPPORT

    Concerto supports its clients from getting started and training right through to the everyday use of our software. Our dedicated in-house help desk team are available to answer any questions and provide future support for the life of our software. Through in house training, our support help desk and our video training library we support you in a way that supports your needs and schedule.

  • IMPLEMENTATION

    IMPLEMENTATION

    Your Concerto Project Manager will take you through the entire implementation process ensuring your key data is correctly migrated from old systems ensuring a successful implementation.  Often a large volume of complex data is involved so we are able to tailor fields to your requirements.  We are always on hand to answer your queries advising you every step of the way.

Accreditations

Concerto Accreditations

ISO.201516


9001UKAS – Concerto is a ISO 09001 accredited company. The quality of our software, the way we work with our customers and how we communicate is of the utmost importance.

14001UKAS – We are also ISO 14001 accredited. As a company we care about the environment and the impact we have on it which is why we have striven to achieve ISO 14001 accreditation. We feel what we do now will change the future.

27001UKAS – Concerto is ISO27001 accredited. Although not obligatory, Concerto has chosen to implement the ISO 27001 standards in order to benefit from the best practice it contains and also to offer our clients the reassurance that their sensitive data is always protected. Read More >>

Concerto Accreditations

Some of Our Clients

  • Wirral Borough Council logo